FAQ List

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  • Does Measure S have a sunset clause?

    No. A sunset clause specifies an expiration date for Measure S. Should we incorporate a sunset clause into the Measure, the likelihood of a regional authority having a tax waiting in the wings is very likely. This year, the City of La Mirada allowed a local sales tax to sunset March 21, 2018. While its local tax was in effect, La Mirada didn’t contribute to County voter-approved Measure H – a funding source intended to reduce homelessness in Los Angeles County. La Mirada had reached the sales tax cap of 10.25% prior to the approval of Measure H. When its local sales tax sunset, Measure H took effect. As a result, the City of La Mirada no longer has control of the 1/4% sales tax now collected by the County.  The City of La Mirada is exploring alternative revenue sources. 

  • What is Measure S?

    The measure is a local sales tax of 0.75%. If voters approve Measure S in November 2018, it is expected to generate approximately $30 million each year in dedicated, local, City-administered funds.

  • How will revenue generated by Measure S be used in the community?

    Adoption of Measure S will protect funding that, at the direction of Glendale’s City Council, could be used for a variety of neighborhood services, including but not limited to:

    • Repairing and upgrading local streets, sidewalks, and transportation infrastructure to improve pedestrian safety and traffic congestion
    • Providing affordable housing
    • Retaining and preserving police officer levels to ensure that there are enough on-duty police officers for patrolling streets, parks, and neighborhoods to prevent crime and respond quickly to 911 calls
    • Maintaining local parks, community centers, and open space
    • Maintaining current firefighter and paramedic staffing levels
    • Ensuring the City’s neighborhood fire stations are fully-staffed and open, and maintaining prompt 911 response times so residents can continue to receive quality emergency medical care
    • Continuing graffiti removal, traffic congestion improvements, landscaping, and other services to maintain what we value – clean, healthy, and safe neighborhoods
    • Supporting Glendale’s sustainability efforts to create long-term economic, social, and environmental solutions
  • Why do we need a revenue-generating measure?

    When the Great Recession hit, Glendale implemented cost-saving measures, including reducing its workforce by 337 full time positions, or 17.5%, including 40 firefighters and police officers. Even with these steps and an improving economy, beginning in fiscal year 2019-20, Glendale’s General Fund will face a budget deficit that is further expected to expand to more than $6 million per year by 2023.

    Employee Count Table

    Fiscal Year Employee Count Change from Prior Listed Fiscal Year Percent Change from Prior Listed Fiscal Year
     2005-06  1,995  ----  ----
     2008-09  1,942  - 53  - 2.7%
     2012-13  1,605  - 337  - 17.5%
     2014-15  1,520  - 85  -  5.3%
     2015-16  1,575  + 55  + 3.6%
     2016-17  1,584  + 9  + 0.6%
     2017-18  1,587  + 3  + 0.2%
     2018-19**  1,588  + 1  + 0.1%
    **Compared to when the City's employee count was the largest (2005-06), the City's employee count is 20.4% less today (2018-19).
  • Who will control the revenue from Measure S?

    The City Council will decide how to spend these funds during their annual open budget process, with feedback from Glendale’s residents and businesses.

  • How will this potential new revenue be used?

    If approved by voters, the revenue from this measure will be used to protect essential services for Glendale residents. Every cent raised will stay in Glendale, will be used locally, and will not be taken by the County, regional agencies or special districts in the future.

  • Are other local communities exploring adopting similar measures?

    Yes. Both the City of Burbank and the City of Pasadena have placed ballot measures of a 0.75% local sales tax increase before their respective voters for the November 2018 election. If passed in these communities, it will ensure that locally generated revenue in these cities will stay local and fund police and fire, aging infrastructure needs, and essential services to maintain their quality of life.

  • If Glendale does not pass Measure S, will the City’s sales tax increase in the future?

    The County of Los Angeles has a sales tax cap of 10.25%. If Glendale voters approve Measure S, local sales tax will reach that cap. However, if voters do not pass the measure and Glendale’s sales tax rate remains less than 10.25%, then any other sales tax adopted by County voters would be assessed on Glendale, yet those funds will not be used locally in their entirety.

  • If passed, when will Measure S take effect?

    If passed by the majority of voters on November 6, 2018, the sales tax will go into effect on April 1, 2019.

  • How does the sales tax work in Glendale?

    The current sales tax in Glendale is 9.5%, of which only 1% is under local control. The remainder goes to the State, County, and regional agencies. This year, Glendale is expected to send $90 million to the County and regional agencies in special sales taxes previously approved by Glendale voters for such things as Measure H, Prop. C, Prop. A, Measure M, and Measure R. However, of this $90 million locally generated in Glendale, only $15 million will return locally.

  • How can we be sure that funds generated by Measure S are spent responsibly?

    Glendale has a proven record of fiscal responsibility. Strict accountability and public oversight are built into Measure S to verify that funds are spent effectively, including independent annual financial audits and prohibiting other regional agencies and special districts from taking any of the funds.

  • What are the types of purchases that will be subject to Measure S?

    The Quality of Life and Essential Services Protection Measure, or Measure S, would apply to only taxable goods such as tangible items, and, by law, is not applied to unprocessed foods, such as groceries from a grocery store or farmers market, prescription medications, or real estate transactions.

  • How can I learn more information?

    For more information, please contact Management Services at myglendale@glendaleca.gov or (818) 548-4844.

  • What is a Business Registration Certificate (BRC)?

    A Business Registration Certificate or BRC is a certificate which allows the City to ensure that businesses are operating according to the rules of the Glendale Municipal Code. This annually-renewed certificate will allow the City to have a better understanding of the business activity taking place in Glendale, allowing the City to better serve the needs of the business community.
  • Where do I apply for a BRC?

    The City of Glendale contracts with HdL Companies for the processing of BRC applications. If you need to apply for a BRC, please visit HdL's online application process at glendale.hdlgov.com

  • Is there a fee for the BRC?

    Current BRC Fees:

    New: $262.42
    Renewal: $56.48

    Effective January 1, 2018 fees for the BRC will increase as follows:

    New BRC: $265.42
    BRC Renewal: $59.48

  • When do I need a new BRC?

    If you change your businesses activities, square footage, business name, ownership, location/address or other such details, you must apply for a new BRC. NOTE: Your BRC will no longer be valid once anything listed on your BRC is not current. Operating with an invalid BRC will result in citations and fines.
  • How does the requirement for a BRC affect existing businesses?

    To operate a business in Glendale, you are required to obtain apply for and obtain a BRC regardless of any other licenses or certificates you may have previously obtained. 
  • What if I already have a ZUC or U&O?

    If you have a Zoning Use Certificate (ZUC) or a Use & Occupancy Permit (U&O) for your business, you are required to apply for and secure a BRC. The BRC is a replacement to ZUCs and U&Os. If you have either, please submit them with your supporting documentation with you when applying for your BRC via the HdL website. Submitting this documentation will greatly expedite the process to issue your new BRC.
  • What happens if I don't get a BRC?

    It is the law in Glendale for every business to have a valid BRC. Operating without one could result in citations & fines. 
  • What if I sublease or have multiple tenants?

    If you are subleasing any part of your business' space to another business/person, it is your responsibility to ensure has a valid BRC and is operating within the limits of the law. 
  • Who does not need a BRC?

    Business operations without a fixed location in Glendale (such as a Realtor with an office in Los Angeles selling a house in Glendale, or a towing company with offices in Burbank towing a car in Glendale) are not required to obtain a BRC. 

    Also exempt are individuals conducting a business from the confines of their home. NOTE: these types of businesses are required to apply for and obtain a Home Occupation Permit before work may commence.

  • Am I required to post my BRC?

    Businesses are required to have their BRC posted in a visible location for all to see. 
  • Who do I contact for more information?

    The City of Glendale contracts with HdL Companies for the processing of BRC applications. Please contact them directly at (818) 551-4681 or via email at support@hdlgov.com if you have any questions. 
  • Major Companies Headquartered in Glendale

     The advantage to locating in Glendale is clear. These headquarters located in the City contribute to the city's thriving economy. Call us to discuss how we can help you locate in Glendale at 818-548-2005.

    • Avery Dennison
    • CBRE L.A. North Industrial Team  
    • Color Me Mine
    • DineEquity/IHOP
    • Disney Consumer Products
    • DreamWorks Studios
    • KABC-7
    • Public Storage
    • LegalZoom
    • Univision Communications
    • Walt Disney Animation Studios
    • Whole Foods Market
  • Thriving Technology Sector

    On Jan. 24, the City Council adopted the Glendale Tech Strategy.  Click here to read the strategy and  click here to view the presentation.

    The strategy is an in depth look at the current ecosystem in Glendale, Glendale's strategic advantages to other communities, areas for improvement which the City has already begun to tackle, and ways businesses can continue to thrive in the city.

    Want to learn more or get involved? Reach out to us at chooseglendale@glendaleca.gov or 818-548-2005.

  • Destination Business Districts

    The City of Glendale has several neighborhood business districts. These unique districts provide the Glendale community with variety, convenience, and excellent services in a relaxed and welcoming environment. These districts not only offer excellent goods and services, they also host family oriented special events throughout the year, such as carnivals, car shows, and themed parades.

    Active associations within these districts are instrumental in coordinating beautification efforts, special events, and acting as a communication link between the member businesses and with City Hall. The goal of the business and property owners of these associations is to improve their district and make the businesses more financial viable for the betterment of the area. The districts include the following:

    Adams Square,  Adams Square Merchants Association
    Phone: (818) 247-2909

    Downtown Glendale,  Downtown Glendale Association
    Downtown Glendale is home to a variety of unique specialty stores, fine dining, movie theaters, night clubs, and three live performance theaters: the Alex Theatre, Glendale Center Theatre, and A noise Within Theater. You will also find the nationally known Glendale Galleria.
    Meeting: 4th Tuesday of each month, 10:00 a.m. - 12:00 p.m., 100 N. Brand Blvd.
    Website: www.downtownglendale.com
    Phone: (818) 476-0120

    Kenneth Village, Kenneth Village Merchants Association
    Website: www.kennethvillageonline.com

    Montrose Shopping Park,  Montrose Shopping Park Association
    Montrose Shopping Park, Glendale’s official Old Town, is located along a park-like main street where very quaint shops and restaurants line the street. Montrose offers goods and services in a down home atmosphere.
    Meetings: 1st & 3rd Thursdays of each month, 8 a.m.- 10 a.m. 
    Website: www.shopmontrose.com

    South Brand, Brand Boulevard of Cars
    Auto Dealer Incentive Program- The South Brand Boulevard Auto Dealers and Agency staff has been working to implement several programs that assist the Dealers with strengthening and expanding their Glendale Dealerships. Efforts include assistance with permitting processes, vehicle storage, directional signage, and improvements to the physical ascetics of the South Brand Boulevard area.
    Website: www.glendalecars.com

    Sparr Heights, Sparr Heights Business District Association
    Website: www.sparrheightsdistrict.com (currently unavailable)
    Phone: (818) 236-2920

    Community Benefit Districts (CBDs)
    The Glendale City Council has approved an ordinance that allows for the establishment of a special benefit district referred to as a Community Benefit District (CBD). A CBD is a community driven partnership with the City and aimed at improving the quality of life in neighborhood and mixed use commercial districts.

    Much like Business Improvement Districts (BIDS), CBDs are a voluntary funding mechanism where following a voting process of those assessed and public hearings at City Council, either property owners, business owners, or a combination of the two are levied a special assessment to fund improvements and services that benefit their commercial district, local businesses and properties. In areas with mixed use developments, it could also include residential property owners. The funds and services are administered by an existing or newly established non-profit entity comprised of those who pay the assessments. For more information, contact the Economic Development Department at (818) 548-3155.

  • Strong Economic Indicators

    Sales Tax information is a useful tool in understanding the health of Glendale's economy. View recent Sales Tax information here.
  • World Class Amenities

    Glendale is known for its depth of restaurant selection with cuisines representing virtually any ethnic preference and price range. A selection ranging from white tablecloth dining to trendy fast food concepts can be found throughout the city. The following link will direct you to our Downtown Restaurant Guide: Downtown Restaurant Guide.

    With a vibrant worker and resident population, Glendale has a wide range of health and fitness offerings. Workout gyms and dance studios, yoga and Pilates studios, and martial arts studios provide indoor opportunities for workers and residents to stay fit. Outdoor options include acres of parks and open space, tracks and trails, and safe city streets for walking and jogging. The following link will direct you to our Downtown Health/Fitness Guide: Downtown Health & Fitness Guide

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  • Alive with Investment

    Glendale is alive with investment. With its low cost of doing business and strategic location, new investment continues to strengthen the City.

    With housing ranging from luxury hillside homes to affordable multi-family complexes, Glendale boasts a wide range of great places to live. Several new luxury multi-unit housing developments in and around the downtown are positioned to deliver an affluent, youthful population to take advantage of the growing list of lifestyle amenities in Glendale. 

    Glendale offers a pristine cityscape with several options for office occupancy. Office towers in the downtown offer convenient, low cost parking, easy freeway access, and a depth of restaurant and fitness offerings for worker convenience. 

    Fore more information on current development projects, please visit the links below: 

  • Convenient Access

    10 MINUTES CLOSE!

    Glendale is 9 miles north of Los Angeles, 7.5 miles from the Burbank Airport, 5.5 miles from Pasadena, 9.5 miles from Hollywood and 25 miles from the Los Angeles International Airport. 

    It is surrounded by 4 major freeways including the Interstate 5 and 210 and California State Route 2 and 134. It is also well connected to regional and local trains and buses. 

    Beeline Shuttle System- (818) 548-3961
    Glendale's own Beeline shuttle system provides quick connections from public transportation centers to work places and shopping areas throughout the City.
    Metro- (213) 626-4455

    Metro provides local bus and rail transportation to all of LA County.
    Metrolink- (800) 266-6883
    Connections to and from Los Angeles, the San Fernando and San Gabriel Valley areas. Metrolink is Southern California's premier regional passenger rail system serving over 55 stations across the region.
    Amtrak- (800) 872-7245
    With more than 30 train routes throughout the United States, Amtrak travels to over 500 destinations in 46 states, giving you the best views North America has to offer.
    Bob Hope Airport- (818) 840-8830
    Glendale's commercial airport is just 8 miles from the City's center and offers direct flights to major hubs across the country and the Pacific Rim.

    Served by 6 Airlines:

    Alaska Alaskaairlines.com (800) 252-7522
    American Americanairlines.com (800) 223-5436
    America West Americawestairlines.com (800) 235-9292
    Delta Delta.com (800) 241-4141
    Southwest Southwest.com (800) 435-9792
    United UAL.com (800) 241-6522
    Los Angeles International Airport- (310) 646-5252
    International flights are available at LAX which is located about 25 miles south west of Glendale.
  • Low Cost of Doing Business

    NO GROSS RECEIPTS TAX!

    Tax Rates

    Utility User Tax

    Fees

    Glendale

    Pasadena

    Burbank

    Los Angeles

    Development Impact

    FEE

    FEE

    FEE

    FEE

    Art in Public Places

    FEE

    FEE

    FEE

    FEE

    Scheduled Traffic Impact/Trip

    NO FEE

    FEE

    FEE

    FEE

    Public Facilities

    NO FEE

    NO FEE

    NO FEE

    FEE


    Special Zones

    Data Source: Kosmont-Rose Institute Cost of Doing Business Survey, 2013

  • How does the passage of Prop. 64 impact public advertising related to recreational and commercial marijuana?

    Under Proposition 64, any advertising or marketing placed in broadcast, cable, radio, print and digital communications shall only be displayed where at least 71.6 percent of the audience is reasonably expected to be 21 years of age or older, as determined by reliable, up-to-date audience composition data. In addition, any advertising or marketing involving direct, individualized communication or dialogue controlled by a licensee shall utilize a method of age affirmation to verify that the recipient is 21 years of age or older prior to engaging in such communication or dialogue. (Bus. & Prof. Code § 26151.) 

    Further, it is unlawful for a licensee to:

    • Advertise or market on a billboard or similar advertising device located on an Interstate Highway or State Highway which crosses the border of any other state;

    • Advertise or market marijuana or marijuana products in a manner intended to encourage persons under the age of 21 years to consume marijuana or marijuana products;

    • Publish or disseminate advertising or marketing containing symbols, language, music, gestures, cartoon characters or other content elements known to appeal primarily to persons below the legal age of consumption; or

    • Advertise or market marijuana or marijuana products on an advertising sign within 1,000 feet of a day care center, school providing instruction in kindergarten or any grades 1 through 12, playground, or youth center.

    (Bus. & Prof. Code § 26152.)

  • Can I now purchase recreational marijuana from a medicinal marijuana dispensary?

    No. A marijuana dispensary, collective or cooperative may not distribute medical marijuana to any person who is not a member in good standing of the organization. Further, it is a violation of state law for any person to engage in commercial marijuana activity, including sales, without a state issued license.  The state is expected to begin issuing licenses for commercial marijuana activities in January 2018. 

  • Can cities ban marijuana deliveries?

    Yes. Cities can ban deliveries within their territorial limits. Under current City ordinance, a marijuana delivery cannot be made within Glendale’s boundaries. However, cities cannot prevent the use of public roads for the delivery or transport of marijuana, and thus, delivery vehicles can pass through Glendale to make a delivery in a neighboring city.  

  • Can individuals sell the marijuana they have personally cultivated in their private residence to friends, family, and licensed stores when they eventually open?

    No. Personal cultivation is only meant to provide marijuana for the person cultivating the product. It can be given away, but it may not be sold. 

  • When can individuals begin legally purchasing recreational marijuana from a licensed store?

    The State of California is currently in the process of developing a licensing mechanism for marijuana retailers, and does not anticipate being ready to issue licenses prior to late 2017/early 2018. The City of Glendale is not at risk of losing the ability to ban marijuana businesses so long as it adopts an ordinance expressly banning or regulating marijuana businesses before the state begins to issue these licenses. 

  • How can individuals obtain a license to grow, transport, or sell marijuana commercially?

    The retail sale, cultivation, and delivery of marijuana are currently prohibited by ordinance within the City of Glendale. Potential changes to the Glendale Municipal Code will be considered by City Council sometime in 2017 after receiving feedback from the public. 

     

  • Can individuals now legally use marijuana at work?

    Despite the legalization of the recreational use of marijuana, employers are still allowed to maintain a drug-free workplace. Marijuana is still illegal under federal law, and employers can rely on this to support such policies and standards. 

  • Smoking marijuana within 1,000 feet of a school, day-care center, or youth center while children are present is illegal. What if a person lives within 1,000 feet of one of those facilities?

    Individuals ages 21 and over are allowed to smoke/ingest marijuana recreationally even if they live within a 1,000 feet from a facility where children are present, so long as they do so in their own private residence and it is not detectable.

  • What are the consequences of getting caught smoking marijuana in public?

    Smoking or ingesting marijuana by an individual 21 years of age or older in any place prohibited by state law is guilty of an infraction punishable by no more than $100 or $250, depending on the conduct. For individuals under the age of 18, drug education programs, counseling, and community service are provided as alternatives to paying fines. (Health & Safety §§ 11362.4 (a) and (b).)

  • Can an individual possess an open container or open package of marijuana in their vehicle?

    No. Use of marijuana is not allowed while driving, operating a motor vehicle, boat vessel, aircraft, or other vehicle used for transportation. Smoking or ingesting marijuana is not allowed by passengers either, nor can any occupants possess an open container/package of marijuana.  (Health & Safety § 11362.3)

  • Does a city’s ban on commercial cultivation, personal outdoor cultivation, or retail sales of marijuana or marijuana products make it ineligible for state grant monies for law enforcement, fire protection, or other local programs addressing public health and safety associated with the implementation of Proposition 64?

    Yes. If a city bans commercial cultivation, or personal outdoor cultivation, or retail sales of marijuana or marijuana products, it is ineligible to receive state grant monies funded through the new state excise taxes that take effect on January 1, 2018. (Revenue and Taxation Code §34019(f)(3)(C).)

  • Can a city ban personal indoor cultivation in all leased or multi-unit residences within the city?

    No. A city cannot prohibit personal indoor cultivation of marijuana in all leased or multi-unit residences within the city. However, because cities may reasonably regulate personal indoor cultivation, a city might be able to condition permit approval for personal indoor cultivation in a leased residence on the applicant receiving permission from his or her landlord. 

  • Can a landlord ban the cultivation/smoking of marijuana on his or her property?

    Yes. A property owner may prohibit or restrict personal possession, smoking, and cultivation of marijuana on the property owner’s privately owned property. A state or local government agency also may prohibit or restrict such activities on property owned, leased, or occupied by the state or local government. (Health & Safety §§ 11362.45(g) and (h).)

  • Will the use of recreational marijuana fall under the same rules and restrictions as cigarettes?

    Yes, individuals age 21 and over may not smoke or ingest marijuana or marijuana products in any public place. “Public place” is not defined by the Adult Use of Marijuana Act (Proposition 64). Additionally, smoking marijuana or marijuana products within 1,000 feet of a school, day care center, or youth center is not allowed except in a private residence and only if such smoking is not detectable by others on the grounds of the school, day care center, or youth center while children are present. (Health & Safety § 11362.3)

  • Does federal law recognize the legality of recreational marijuana?

    No. Marijuana is still considered an illegal drug by the federal government. Based on the Cole Memo issued in 2013, the official Department of Justice policy has been not to interfere with marijuana cultivation/distribution/use in states that have legalized marijuana, with the exception of certain factors, including distribution of marijuana to minors and the involvement of gangs and cartels. That being said, this is simply policy and subject to change at any point under the new federal administration. 

  • Is it possible for a residence to receive legal approval to grow more than 6 marijuana plants?

    No. 

  • How many marijuana plants can each person grow?

    A private residence (not resident) may have up to six (6) marijuana plants cultivated by a person 21 years of age and older for personal use. Regardless of the number of persons who are 21 years of age or older and living in a residence, only six (6) marijuana plants may be cultivated at one time. “Private residence” is defined as a house, an apartment unit, a mobile home, or similar dwelling. Local governments can reasonably regulate, but cannot ban the personal indoor cultivation of these plants. Indoor cultivation includes cultivation in a greenhouse that is on the property of the residence but not physically part of the home, so long as it is fully enclosed, secure, and not visible from a public space. At any point the City of Glendale may enact an ordinance imposing a reasonable regulatory scheme for personal indoor cultivation. State law allows for the plants to be grown indoors or outdoors (back yard), but the City of Glendale’s ordinance currently prohibits outdoor cultivation. (Health & Safety § 11362.2(b)(3).)

  • How much marijuana can a person legally possess?

    Persons who are 21 years and older may legally possess up to 28.5 grams of cannabis plant material or up to 8 grams of concentrated cannabis.

  • How old do I have to be to legally possess and grow marijuana?

    Recreational use and personal cultivation were legalized for those 21 years of age and older as of November 9, 2016. 

  • Why are you doing a renovation?

    The Central Library is being renovated so that we can provide state-of-the-art public access to information and technology, and provide a community gathering place in the downtown for your lifelong learning and social needs.

    The reimagined Central Library will be a state-of-the-art facility for public access to information and technology.  In addition to fresh new spaces for learning, studying, and collaboration, it will include a MakerSpace, a Remembrance Room, a Digital Lab, 6 new conference rooms, a reinvigorated teen space, an upgraded auditorium with a green room/audio mixing room and an adjoining catering kitchen, an updated Children’s Room, and more self-service options.

  • Why is the Central Library closing??

    We have kept the Central Library open as much as possible during construction. During these final months, the construction crews need continuous access to the entire building.

  • When will Central Library close and re-open?

    The Central Library closed at the end of the day, 10:00 p.m., on September 1, 2016.

    The Grand Re-Opening is scheduled for Monday, May 1, 2017.

  • What about Children’s Services and afterschool programs for kids?

    We realize that service to kids is a very important and a needed service for our community so we are looking for temporary space for our Children’s library services while the Central Library is closed. We look forward to announcing a temporary location in the Downtown area later this month.  Several programs that are scheduled for the Adult Recreation Center, such as author appearances, will continue as planned.

  • How can I get books and materials while the Central Library is closed?

    In addition to visiting one of our six Neighborhood Libraries and the Brand Library & Art Center, patrons can reserve books and materials online. Materials listed at Central Library can be reserved and picked up at a different location. We will notify you via email or phone when they are ready, and you can retrieve them through any library location of your choice.

    You can log in to your Library Account of the public catalog, go to the Holds Section, and change your Pick Up Location. If you need assistance, please call the Casa Verdugo Library at 818-548-2047 and staff can assist you.

  • How do I return books and materials while the Central Library is closed?

    Patrons can return items in our outdoor Book Drops on the Central Library grounds, or at other Glendale or Pasadena branch libraries.

  • How can I get access to a computer or WIFI?

    The other Glendale branch libraries will be open and all have public computers, and free access to WIFI. Additionally, Glendale’s Verdugo Jobs Center offers public computers for job seekers. Please see the Verdugo Jobs Center website.

  • Will Adult Literacy and ESL services continue?

    Yes, those services will be provided at other branch libraries. Stay connected with our website for updates.

  • Will Inter-Library Loans still be available?

    Yes. The Inter-Library Loan process will remain uninterrupted except that pick-ups will not be handled at the Central Library while it is closed. Please call or visit a librarian at any other Glendale library or Pasadena library for details on how to get materials from other library systems.

  • Will the Friends of the Library Bookstore be open?

    Opening May 1, 2017!

    Our aptly renamed retail space, the Back Door Bookstore at Central Library, will be accessed from the building’s back door off the alley! We are preparing to re-open when the Central Library reopens, Monday, May 1, 2017. Right now, we are stocking shelves with new donations, representing the wide and eclectic interests of our donors.

    Have books to donate? Contact the Friends!

    Email the Friends for information, or bring them to the aforementioned Back Door between 9am-5pm, Monday-Friday. Please ring the bell and wait for staff assistance!

    Branch Sales Continue
    Books are for sale at Library, Arts & Culture locations, including Pacific Park Library's Book Nook II – a full room named after our first bookstore.

    Collectible Books
    Collectible and valuable books are online on our Amazon store website. New titles are always being added by our volunteers, who sort through book donations.

  • Can I donate books or other materials to the Friends of the Library?

    Have books to donate? Contact the Friends!

    Email the Friends for information, or bring them to the Back Door Bookstore at the Central Library loading dock between 9am-5pm, Monday-Friday. Please ring the bell and wait for staff assistance!

    • Donations can be made to other Library, Arts & Culture locations during open hours. Due to limited storage space and volunteer assistance donations are limited to two bags/boxes per week.
    • Brand Library & Art Center will continue to accept art and music donations. Please call Brand Library at 818-548-2051 if you have a large donation.
  • Where can the public find meeting rooms for rent?

    A list of rooms available for public rental is available. After September 1, the Central Library spaces will be removed from this list.

  • What will happen to the staff that works at the Library now?

    Staff will be reassigned to other library duties. Many will move to other sites so that hours at those sites can be expanded.

  • How is this construction being paid for?

    The Central Library renovation is a capital improvement investment for the City.  Funding is provided by 2010 Redevelopment Bond Proceeds and the City of Glendale.  Bond proceeds are limited to construction projects.

  • How can the public get involved?

    We’re always interested in public input about what the Central Library can offer. Email our community outreach management.

  • Can the public volunteer or make a donation to support the new Central Library?

    The Central Library receives financial support from the Friends of the Glendale Public Library and the Glendale Library Foundation.  The Friends of the Library is a member-supported, volunteer organization that raises funds to bring literary events to the Library.  The newly-formed Glendale Library Foundation raises money to pay for needed capital projects, materials and equipment. Over the next year, their fundraising efforts will focus on support the MakerSpace and the Remembrance Room.  Visit www.glact.org for more information.

  • What do I need to know about tree trimming?


    GWP's line clearance tree trimming program trims and removes trees from power lines in accordance with mandates of California State laws, rules, and regulations to provide safe and reliable electric service to our customers. Our trained and licensed professional line clearance tree-trimming company crews perform the work as specified by GWP. Currently, West Coast Arborists, Inc. is the contractor performing this work.

    GWP has trained professional line clearance tree inspectors who identify all trees that need trimming within our service area. The same inspectors check all trees trimmed by the contractor to ensure that our standards have been met. Contractors hired by GWP will carry identification badges, and their vehicles will have their logos in addition to their company name. If you have questions about the work being done in your neighborhood, call the GWP tree division office at (818) 548-4861.

  • How is the City of Glendale performing in delivering city services and protecting quality of life in Glendale?

    A recent survey of Glendale residents indicates that nearly 90% of Glendale residents rate our city as an excellent place to live, placing a high value on our prime location, safe neighborhoods and strong quality of life. This survey also indicates that 94% of residents are highly satisfied with the work of the Glendale Fire Department, and 90% of residents are highly satisfied with the work of the Glendale Police Department. 

  • What is a Utility Users Tax (UUT)?

    Since 1969, the City of Glendale has levied a tax on electricity, gas and water service to city residents. In April 2009, 66.6% of voters supported a ballot measure that reduced a portion of the UUT tax rates, and clarified its application to communications.

  • How much funding does the UUT generate for Glendale city services each year?

    The UUT is the third largest revenue source for Glendale city services behind property tax and sales tax revenue. The gas, electric and water component of the Utility Users Tax accounts for approximately 9.5% of the City’s total general fund budget. The average monthly cost per Glendale resident for the UUT amounts to approximately $7, which is projected to generate $17.5 million in Fiscal Year 2015-16. 

  • What services does UUT funding support?

    The City of Glendale uses UUT funding to provide high quality services for Glendale residents including rapid 9-1-1 emergency response, police patrols and investigation, fire protection, street and pothole repair, parks and recreation, and library, arts and culture programs.

  • Why is the elimination of UUT funding being considered?

    A small group of individuals collected the minimum number of signatures required to qualify an initiative for the ballot that, if approved by local voters, would eliminate Glendale’s UUT on electricity, gas and water, which is approximately 9.5% of the general fund budget and projected to generate $17.5 million in Fiscal Year 2015-16. The initiative proponents were able to gather the required minimum signatures to have this UUT funding elimination measure placed on the June 2016 ballot. This measure is not a city sponsored initiative.

  • What impact will the loss of UUT revenue have on public safety personnel and other city services?

    Eliminating $17.5 million in annual UUT funding would require deep cuts to all city services, including police, fire and 9-1-1 emergency response services that protect Glendale residents. More specifically, eliminating UUT funding would:

    • Increase 9-1-1 emergency response times due to a reduction in police officer, firefighter and paramedic staffing levels
    • Eliminate 53 full-time sworn police officer positions
    • Eliminate 37 firefighter positions
    • Close the equivalent of two Fire Stations
    • Eliminate the Police Department’s DNA Crime Lab
    • Reduce the number of on-duty paramedics
    • Eliminate specialized Fire Department Emergency Service personnel, including the emergency preparedness unit, the arson investigator, hazardous materials response team and the search and rescue team
    • Eliminate youth anti-gang and anti-drug prevention programs
    • Reduce pothole repair and maintenance of city streets, storm drains and other critical city facilities and infrastructure
    • Close most libraries in Glendale and eliminate librarians and library staff
  • How would these cuts to public safety services impact safety in Glendale?

    Reducing police, fire and paramedic personnel, closing public safety facilities and reducing public safety services will result in a decrease in personnel available to respond to 9-1-1 emergencies and an increase in emergency response times for Glendale residents. In addition, fewer resources will be available for criminal investigations to solve crimes, anti-gang and anti-drug programs that prevent crime, and fire prevention programs that reduce the risk of a local disaster.

  • What has Glendale already done to reduce the city budget and spending?

    As a result of the recession, the city has made deep cuts since 2008, which included the elimination of 406 city employee positions, a reduction of 25% of the city’s public workforce. The recession reduced Glendale’s operating budget by $29.5 million. An additional $17.5 million revenue reduction would mean a reduction of approximately $47 million in city funding since 2008. Given the significant reductions that have already been made, these additional reductions would require deep cuts to public services including; increased 9-1-1 emergency response times, eliminating over 50 police officers, eliminating nearly 40 firefighters, closing the equivalent of two fire stations and other cuts.

  • What has Glendale done to control pension costs?

    Glendale became one of the first California cities to implement pension reforms to control future costs. Glendale city employees now pay a larger share of their own retirement costs than employees of any other city in the state. These reforms are saving millions of dollars by utilizing a two-tier pension system. 

  • What is the median total compensation for full-time employees?

    0002 (3)
  • Would the loss of revenue be temporary or permanent?

    The elimination of UUT revenue would not be temporary, and the result would be a permanent elimination of a longstanding source of revenue the city uses to provide essential services, resulting in deep cuts to vital police, fire and 9-1-1 response personnel, and other city services.

  • Can UUT funding be taken away by Sacramento or Washington, D.C.?

    No, UUT funding is locally controlled to meet local needs in Glendale. By law, these funds cannot be taken away by the County, State or Federal Government.

  • What does a yes vote on the UUT funding elimination initiative mean for Glendale?

    Passage of the initiative proposing to eliminate Glendale’s UUT funding would cut $17.5 million from public services, and result in increased 9-1-1 emergency response times, the elimination of over 50 police officers and nearly 40 firefighters, the closure of the equivalent of two fire stations, and other cuts.

  • What does a no vote on the UUT funding elimination initiative mean for Glendale?

    A no vote would preserve Glendale’s $17.5 million for fiscal year 2015-16, and annually thereafter, in UUT funding that has been in place since 1969. This would maintain current 9-1-1 emergency response times, police patrols and investigations, on-duty firefighters and other services.

  • How do I vote on the UUT funding elimination initiative?

    This initiative will appear on the June 2016 ballot. Absentee voters will receive their ballot in the mail during the first week of May. You can register to vote by visiting http://registertovote.ca.gov/.

  • How do I use compost?

    You can either leave the compost on the soil surface as a mulch, or work it into the soil. Compost improves soil texture, stimulates healthy plant growth and increases soil's water-holding capacity.
  • What does ready-to-use compost look like?

    Compost is dark brown or black, crumbly, rich topsoil with a sweet aroma of good earth.
  • Do I have to turn my compost?

    Turning your pile helps to speed the process, but it is not required.
  • How long will it take to make compost?

    Compost can be ready in one month, or it can take as long as 12-18 months. Factors that speed the process include: frequent turning, blending green and brown materials, adequate moisture and cutting or bruising large matter. When harvesting your compost in a one-bin system, remove the finished product from the bottom of the pile. You may wish to use a two -bin system where new materials are added to a second bin while the entire contents of the first bin are finishing composting.
  • What role does moisture content play in composting?

    Keeping your pile moist but not soaked will provide a friendly and safe environment for microorganisms (bacteria and fungi) which assist in the process of decomposition.
  • What role does the ratio of browns and greens play in composting?

    By having a balance of green materials (grass clippings, manure, fresh weeds & food scraps) and brown materials (dry leaves, straw, shredded paper & woody materials), compost piles generate high temperatures, which cause decomposition and create compost.
  • What do I do if my compost bin is broken, damaged or lost?

    A new compost bin can be purchased from the Integrated Waste Management Division for the City’s wholesale cost of $39 for household’s that previously attended the City’s compost workshop.  The City also has a limited number of compost bin replacement parts available for free.  Please contact Dean Hartwell at (818) 548-3916 or dhartwell@glendaleca.gov for more information.
  • How do I keep flies and ants from my compost pile?

    It is important to remember that insects, particularly worms, are part of the decomposition process. To control flies, bury vegetative food scraps in the center of the compost pile and do not mix the pile for a few days. The presence of ants usually means the pile is too dry and needs more moisture.
  • What can I do if my compost pile is not heating up and producing compost?

    Possible causes and solutions include:

    • Not enough water (keep pile as moist as a wrung-out sponge)
    • Not enough bulky/brown material or wet green material (mix roughly equal amounts of leaves or other bulky, dry material and grass or other fine, green material)
    • Materials are too thick (chop overly large materials to speed up composting process)
    • The green and brown materials are not fully mixed together (use pitchfork to mix pile)
    • Your pile is too small (keep bin at least half full).

    If there are odors, either the pile has too much wet/green material (mix in bulky, dry, brown material) or you are adding odorous food scraps (use only vegetative kitchen waste/no meat, dairy, or oils).

  • Is participation in the recycling program required?

    Residential participation is voluntary, but most commercial properties (including multi-family) are required to recycle. Assembly Bill 341 mandates recycling at multi-family dwellings of five units or more and commercial properties with four cubic yards or more of refuse service per week (2 or 3 yard serviced more than once a week). The Glendale Public Works Integrated Waste Management Division encourages all customers to recycle to increase local landfill capacity and protect natural resources. To begin free recycling service, call the Integrated Waste Management Division at (818) 548-3916.
  • Can I place my recycling container out every week?

    While you are allowed to place your recycling and yard trimmings containers out every week on collection day, the Integrated Waste Management Division asks that you only place the containers out when full to reduce the cost of collection.
  • What if I need additional green yard trimmings containers?

    If you regularly have more than 100 gallons of yard trimmings for curbside collection, please call the Glendale Public Works Integrated Waste Management Division at (818) 548-3916.
  • Is participation required in the yard trimmings recycling program?

    No, participation is voluntary, but the Glendale Public Works Integrated Waste Management Division hopes your home and/or business will participate to divert this material from the local landfill. 
  • Is there a charge for additional green or recycling containers?

    There is no charge for obtaining or servicing extra green or recycling containers for City of Glendale Public Works Integrated Waste Management Division customers.

    Multifamily buildings and commercial customers are requested to roll out the containers on their trash collection day. 

  • How does recycling and yard trimmings service work in smaller apartment complexes?

    The Glendale Public Works Integrated Waste Management Division offers free recycling and a yard trimming service to their customers, and asks that the buildings in the same apartment complex share recycling and yard trimmings containers. The Glendale Public Works Integrated Waste Management Division's policy is to minimize the number of containers at a property to save space. Since each property is unique, please call the Glendale Public Works Integrated Waste Management Division at (818) 548-3916 for more information.
  • Are other recycling or yard trimming containers sizes available?

    The Glendale Public Works Integrated Waste Management Division offers 100-gallon automated containers, which are 28.5 inches wide and designed to fit through gates. No other automated container sizes for recycling or yard trimmings are available at this time.
  • How should I place the containers out for collection?

    Place the three containers (refuse, recycling and yard trimmings) in the street at the curb if there are parked cars or other obstacles that may reduce access by the collection truck. Otherwise, the containers should be placed on top of the curb. There should be one foot between each container and the containers should be three feet from any obstruction such as cars, trees, fences, mail boxes, etc.
  • Why weren't my containers emptied?

    Your automated containers may not be collected for the following reasons:

    1. Contamination: Unacceptable items were found in the recycling, yard trimmings or refuse container. Continued placement of unacceptable materials causing contamination will result in removal of the containers.
    2. Set-Out Time: Containers must be placed at the curb/alley before 7:00 a.m. on collection day but not before 3:00 p.m. the day prior to collection day.
    3. Container Placement: Please place your containers at the edge of the curb.
    4. Your automated container is in an unsanitary condition. Please clean with soap and water. Draining and wrapping food waste prior to placing in your refuse container is helpful in preventing this offensive condition. Additionally, placing leaves or trimmings from shrubs in the bottom of the Yard Trimming container will help eliminate grass clippings from sticking and building up in the bottom.
    5. Do not place Hazardous Materials into containers such as: syringes, partially filled aerosol cans, cleaning fluids or solvents, flammable products, automotive fluids, car batteries, paint, garden or pool chemicals, etc. To learn more about Household Hazardous Materials and proper disposal, please call the Environmental Management Center at 548-4030.
    6. You are disposing prohibited refuse. Do not place dead animals, large automobile parts, ashes or coals in your container. You are only allowed to dispose of a maximum of 5 gallons of these following materials: small rocks, dirt, broken concrete, small auto parts and building materials.
    7. Lids of containers must be fully closed. No materials may protrude out of the containers. Weight of containers and their content may not exceed 250 pounds.
    8. Please place containers at least one foot apart and at least three feet away from a parked car or obstacle.
    9. The handle of automated containers must face your home (in order for the automated truck to empty the containers). The arrow on the lid of your automated container must be facing the street.

    Collection of the three automated containers will occur once a week on the same day. You are encouraged to only place your recycling and yard trimming containers out when full. The proper placement and collection of only full containers will assist the City in achieving greater routing efficiencies

  • I sold this car. Why am I still getting citations in the mail?

    If you were the registered owner on file at the time the ticket was issued, then you are responsible for the ticket. When you sell a vehicle, you are responsible for notifying the DMV and filling out a Release of Liability which can be obtained from DMV. Once you have done so, you must also fill out a Declaration of Non-Ownership form which you may obtain from the

    Glendale Police Department’s Traffic Window or by clicking here.

    Once the form is completed, you may mail it or drop it off at the location below:

    The Glendale Police Department
    Traffic Bureau
    131 N. Isabel
    Glendale, CA 91206

  • I paid for my parking citation(s) at the City of Glendale, why do they still show outstanding at DMV?

    There is a delay in updating our information to the DMV. This process typically takes about 45 days. If you need proof of payment for parking citations in order to register your vehicle, you will need to obtain an “Abstract” for your paid citation(s) from our office to complete your registration. Our office is located at 131 N. Isabel, Glendale, CA 91206.

  • My registration is expired, can my car get towed?

    Your vehicle is subject to being towed and cited if your registration is expired in excess of (6) months.

  • Can my car get towed if I do not pay for my parking citations?

    Yes, your vehicle is subject to being impounded should you have (5) or more outstanding parking citations. In order to get your vehicle back you must have current registration, pay all of your outstanding parking citations as well as storage and release fees.

  • Can I be arrested if I do not pay my parking citation(s)?

    You will not be arrested for non-payment of parking citations; however, failure to pay by due date will result in the penalty being increased. The citation may be forwarded to the Department of Motor Vehicles (DMV) and a lien placed upon the vehicle preventing renewal of the registration until the payment is made. The citation may also be submitted to a collection agency.

  • May I get a payment extension on my parking citation?

    We do not allow payment extensions or arrangements on parking citations. Please carefully observe your due date to avoid late fees.

  • I parked in a disabled space and forgot to hang my Disabled Placard. Do I still have to pay the citation?

    It is your responsibility to display your Disabled Placard in order to park in a disabled space or anywhere where you may be exempt from certain parking restrictions as provided by law. Disabled placard violations may be reduced to a $25 administrative fee upon presentation of a valid placard, disabled placard ID and driver’s license. The $25 fee and documentation must be provided to the Glendale Police Department within twenty-one (21) calendar days of the date of the original citation. Failure to submit payment and documentation as stated above may result in the penalty being increased and a hold being placed on the vehicle’s DMV registration.

  • How do I handle a City of Glendale correctable parking citation (C.V.C. 5200 and 5204)?

    If you are cited for one of the above violations and can provide proof of correction, the fine may be reduced to $10 dollars provided the proof of correction portion on the back of the original citation is completed and payment is received within twenty-one (21) calendar days of the date of the original citation.

    Failure to provide payment and proof of correction as stated above may result in the penalty being increased and a hold being placed on the vehicle’s DMV registration.

  • Are the Multi-Space meters accessible to people with disabilities?

    Vehicles displaying a valid disabled placard are exempt from payment at any parking meter, including the multi-space meters. However, all multi-space and single space meters meet ADA requirements.

  • Is my credit card data safe if I use it at one of the Multi-Space parking meters?

    All credit card data stored on the parking meter is encrypted so that it can’t be read by anyone, including City personnel. The credit card transactions are approved by the banks in real-time so you have an authorization number on your receipt to reference your transaction with your credit card company.

    Unlike many other multi-space parking meters, banking meter or kiosks, the City’s multi-space parking meters do not ingest the card so you will always have physical contact and access to your card.

  • What happens if the Multi-Space meter does not work?

    If you would like to report a problem with any parking meter, please call the City’s Maintenance Services Division at (818) 548-3950.

    In a rare situation when an individual meter goes completely off-line, customers may still park in a space near an out-of-service meter as long as they purchase their parking from another multi-space parking meter. The City has experienced a significant reduction in out-of-service times with the multi-space meters compared to the single space meters.

  • Where can I find free convenient parking?

    The Marketplace, Exchange and Orange Street parking facilities offer 90-minute free parking to all visitors. After the initial 90 minutes of free parking, the rate is $2.00 per hour, with a daily maximum of $12.00 at these locations. 

  • Do I have to put my receipt on my dash after I pay for the Multi-Space meter?

    No. Receipts are available for your convenience. The receipt will show the time you paid and your expiration time, and the parking space number you paid for.

  • How do the Multi-Space parking meters work?

    The meters accept coins, Visa, MasterCard and debit cards. They are set up so that the user can pay at any parking meter as long as he/she remembers their parking space number. The space numbers are located on the front of the curb face for on-street, and at the end of the parking stall in off-street, at each parking space. The multi-space parking meters have a user friendly screen that prompts the user through each payment step and offers a receipt at the end of the transaction.

  • What are Multi-Space Parking Meters?

    Multi-space parking meters serve 8-10 parking spaces on-street and in off-street parking lots. The multi-space parking meters work in a similar way to a banking ATM machine. The signage as well as notations on the meter, the easy-to-read screen, prompts users through each step. 

  • I need information about posting no parking signs on private property to deter unauthorized parking.

    Section 22658 of the California Vehicle Code explains the requirements for the proper posting of signs.

    To view examples of proper signage please click here.

    Glendale Municipal Code

    California Vehicle Code (external link)

  • My driveway is cracked and damaged. Will the City fix it?

    No, the driveway is private property and the responsibility of the homeowner. 

  • A plumber found roots from a City tree in my lateral line. Will the City remove the tree and who is responsible?

    Generally this problem is the result of a separation or deterioration of an old line that needs to be repaired and can be solved without removing the tree. Call the Maintenance Services Department at (818) 548-3950. A member of the Forestry Section will inspect the tree and lateral and determine the appropriate course of action. It’s important that City staff be called to inspect the lateral while it is exposed in these situations. 

  • I have an indigenous tree (Oak, Bay or Sycamore) on my property that’s protected by law. How do I go about having it trimmed?

    You can go online at www.glendaletrees.org to download the necessary permit and follow instructions for applying or call the Maintenance Services Division at (818) 548-3950. 

  • Will the City prune the palm tree in front of my house?

    The City adheres to a 3 year trim cycle for palm trees. Contact the Maintenance Services Division at (818) 548-3950 and find out when the palm tree is scheduled to be pruned. 

  • I called to have my sidewalk repaired and now there’s a black asphalt patch there. Why didn’t the City remove the broken sidewalk and replace it with fresh concrete?

    Asphalt patches allow the City to make sidewalk safe for pedestrians quickly and inexpensively. All broken and displaced sidewalk are scheduled for future removal and replacement by the City as part of the ADA Curb Ramp Installation and Sidewalk Repair Program. 

  • If work is being done outside my driveway, how will I get in and out?

    We will inform you of the impending work and ask that you park your car elsewhere. For some larger projects, temporary ramps may be placed at the driveway apron for access. 

  • When is trash pick up day in my neighborhood?

    To find out when trash will be picked up in your neighborhood, call the Integrated Waste Management Division at (818) 548-3916 or refer to the Collection Schedule Map of the city.
  • What do I do if my trash bin is broken?

    Call Integrated Waste Management at (818) 548-3916 to talk to a customer service representative. This will create a work order for our service truck to replace the unusable container. 
  • My trash wasn't picked up on my normal collection day, what should I do?

    Call Integrated Waste Management at (818) 548-3916. 
  • The City cut down our parkway tree and left a stump. Are they coming back to remove it?

    Yes, stump removals are done separately about 60 days following the tree removal. 
  • A windstorm knocked down a lot of tree branches and palm fronds. Can the City come and pick them up?

    Yes, we will pick up fallen branches and palm fronds from City-owned trees. Please call Maintenance Services at (818) 548-3950. For privately owned trees, we ask that you use your green waste containers. 
  • A parkway tree has grown into the electrical wires, will the City trim it?

    Yes, Glendale Water and Power handles branches in electrical wires. They can be reached at (818) 548-2011. 
  • My gardener has offered to trim a City tree for me, is he/she allowed?

    He/she is allowed only with a City Permit. You can request a permit online or by calling Maintenance Services at (818) 548-3950. The application will be reviewed and a determination will be swiftly made if approval is granted or denied. 
  • The City tree makes a huge mess, it drops seeds, pods and/or fruit, it gets my car dirty and is a nuisance to maintain, can I have it removed?

    No, it is Glendale's policy not to remove City trees unless they are dead, dying or posing a threat to public safety. 
  • I would like a tree removed from my parkway, is this possible?

    Probably not. The City has historically placed a high value on its urban forest and as such City trees are not removed unless they are dead, dying or causing public safety issues. 
  • The City just trimmed the parkway trees but it looks like more can be done. Can the City trim them some more?

    Probably not. The City follows professional tree trimming standards as designated by the International Society of Arboriculture. More severe tree trimming, such as topping, compromises the health of the trees. 
  • Will the City trim the street tree in front of my house?

    City trees are trimmed on a six-year trim cycle. More frequent tree trimming can damage and weaken mature trees. There are some types of correctional trimming; however, that can be done on an as needed basis. If you would like the tree in front of your home assessed for trimming, call Maintenance Services at (818) 548-3950.
  • How can I tell if the tree in front of my house belongs to the City or to me?

    If the tree is located on the parkway (this is the grassy part between the sidewalk and the gutter) then the tree belongs to the City. If there is no sidewalk, then you should call Maintenance Services at (818) 548-3950 to determine if the tree belongs to you. 
  • It's raining and the street is flooded, what should I do?

    Call Maintenance Services immediately at (828) 548-3950. If the flooding occurs between 11:00PM and 6:30AM call the City's after hours hotline at (818) 550-4400. 

    Or use the MyGlendale app on your smartphone, take a picture of the issue using a drop down menu, and click send. The GPS on your phone notifies the City where the picture was taken. Once submitted, a work order is generated and the task is scheduled for repair. You can check back to see the progress and when the issue was resolved. 

  • Where can I drain my pool water?

    If the water is clean and de-chlorinated, then it can be discharged into the street. Pool water will naturally de-chlorinate in the sun in 3-4 days if you discontinue adding chlorine. Chlorinated or dirty pool water can be discharged into the sewer clean out which leads to the City's sewer system.
  • A traffic sign was knocked down or vandalized, who do we contact to report it?

    Maintenance Services at (818) 548-3950. Or use the MyGlendale app on your smartphone, take a picture of the issue using a drop down menu, and click send. The GPS on your phone notifies the City where the picture was taken. Once submitted, a work order is generated and the task is scheduled for repair. You can check back to see the progress and when the issue was resolved. 
  • The sidewalk is lifted and is a tripping hazard. How is this taken care of?

    Call Maintenance Services at (818) 548-3950 to repair it. Or use the MyGlendale app on your smartphone, take a picture of the issue using a drop down menu, and click send. The GPS on your phone notifies the City where the picture was taken. Once submitted, a work order is generated and the task is scheduled for repair. You can check back to see the progress and when the issue was resolved. 
  • I have sewage backup in my home. What should I do?

    First, it's important to determine if the sewage is backing up or just not draining. If sewage continues to come out of your bathtub drain, shower, sinks or toilet despite having all the water turned off, then the source of the backup may be in the City's main line. Call Maintenance Services immediately at (818) 548-3950. If the backup occurs between 11:00PM-6:30AM, then call the City's after hours hotline at (818) 550-4400 or call the Police Department.

    If the sewage stops backing up when all the water is turned off, then you should call a professional plumber as the source of the backup is likely in your private waste line. You own the waste pipe all the way up to the City's main line under the middle of the street including the connection at the main.  

  • There's a sewer odor emitting from somewhere. Should I be concerned?

    Yes, sewer odors can be an indication of a serious problem. Check inside your bathtub, sink and shower. Also, check under your house in the crawl space to see if there is water dripping or pooled. Check and make sure your clean outs are secure and not overflowing. A clean out is the access point generally outside your home where a plumber can snake out your sewer system. You can remove the cap on your clean out and with a flashlight to look and see if you have standing water. If you see standing water then your system needs attention from a professional plumber. 

    If you are unable to determine the source of the odor, call Maintenance Services at (818) 548-3950.

  • I called to have my sidewalk repaired and now there's a black asphalt patch there. Why didn't the City fix it with fresh concrete?

    Asphalt patches allow the City to make sidewalks safe for pedestrians quickly and inexpensively. All broken and displaced sidewalks are scheduled for future removal and replacement by the City as part of the ADA Curb Ramp Installation and Sidewalk Repair Program.

    Call Engineering at (818) 548-3945.

  • Can we get speed bumps put in our street?

    The City has a Traffic Calming Program that provides residents with an avenue for requesting traffic calming devices such as speed humps. To qualify for speed humps, a street must meet certain thresholds for vehicular speed and quantity. The resident must also submit a petition signed by no less than 75% of all impacted residents supporting the proposed traffic calming. Residents may contact the Engineering Division at (818) 548-3945 to get started. 
  • How long does it take for the City to fill a pothole once it has been reported?

    About three days.
  • How do I report a pothole?

    Call Maintenance Services at (818) 548-3950 or report it online here.

    Or use the MyGlendale app on your smartphone, take a picture of the issue using a drop down menu, and click send. The GPS on your phone notifies the City where the picture was taken. Once submitted, a work order is generated and the task is scheduled for repair. You can check back to see the progress and when the issue was resolved. 

  • Does the City notify residents before they start work in front of their house?

    Yes, residents can expect to receive notification at least 48 hours before most work begins.
  • What is the City doing to make Glendale safer for pedestrians?

    The City has been aggressively incorporating pedestrian safety infrastructure improvements such as high visibility crosswalks, curb extensions, advanced yield markings, pedestrian-activated flashing beacons and intersection upgrades into capital improvement projects. Numerous public outreach efforts are being made including public service announcements and Glendale Police Department safety seminars. Glendale is in the process of developing a Citywide Pedestrian Plan intended to further improve pedestrian infrastructure, policies and outreach programs. The City continues to experiment with new and innovative pedestrian safety measures such as the pedestrian flags and multi-modal drivers training. 
  • How does the City determine when a street is repaved?

    The Engineering Department periodically performs an assessment of every street in the City. The data collected, along with traffic counts and other pertinent information is used to prioritize streets for improvement and allocate limited funds for these projects. 

    To contact Engineering call (818) 548-3945

  • Somebody knocked on my door and offered to repaint the address numbers on my curb. Is this legal?

    A permit is required to conduct the business of painting address numbers on your curbs. You may either ask to see their permit or call the Engineering Office at (818) 548-3945 to determine if the solicitor has a permit to legally perform this work.

    A property owner or occupant may paint the address number on the curb in front of their property without a permit. Stencils to perform this work are available at most hardware stores. The City does not provide this service. 

  • There is a constant accumulation of water in the curb and gutter in front of my residence. Who can I contact to address this issue?

    The water accumulation may be a curb and gutter deficiency due to settlement over time. If this is the case, call Public Works Engineering Division at (818) 548-3945. If water accumulation appears to be from piled leaves or debris, call the Public Works Maintenance Services Division at (818) 548-3950. 
  • Why doesn't construction take place on evenings and weekends?

    Municipal Code 8.36.080 states that construction on buildings, structures and projects is unlawful for any person within a residential zone or within a radius of 500 ft. in the city between the hours of 7pm-7am or from 7pm on a Saturday to 7am on Monday or from 7pm preceding a holiday to 7am following such a holiday unless beforehand a permit therefore has been duly obtained from the building official. 

    For a list of holidays visit Chapter 3.08

  • If construction is scheduled on a trash collection day, do we still put out our trash containers?

    Yes, despite the construction on your street, trash will still be collected on your designated day.
  • How do I report a street light out or a traffic signal light malfunction?

    Contact GWP at (818) 548-2011 for street light malfunction and Public Works Traffic and Transportation Division at (818) 548-3960 for traffic signal light malfunction. 

    Or use the MyGlendale app on your smartphone, take a picture of the issue using a drop down menu, and click send. The GPS on your phone notifies the City where the picture was taken. Once submitted, a work order is generated and the task is scheduled for repair. You can check back to see the progress and when the issue was resolved. 

  • What is slurry seal?

    Slurry seal is a mixture of emulsified asphalt oil, rock, water and additives such as aluminum sulfate, Portland cement, lime, latex or carbon black used as a treatment on everything from residential driveways to public roads, highways, airport runways, parking lots and a multitude of other paved surfaces,, to provide highly durable, low cost paving and surface maintenance. 
  • What hours is construction permissible?

    7:00 a.m.to 7:00 p.m. If you notice that construction crews have begun before 7:00 a.m., please notify Public Works Community Outreach at (818)548-3945. 
  • Q. Is the GWP going to be sending rebate checks to those who were overcharged? Many business customers with an outrageous fire line charge may no longer be the owner/tenet of a building. Some of the rebates are in the 4-5 figure range. Will only the new tenet benefit from the rebates being made with the new rate adjustment, or are you going to compensate the original rate payer?

    A. GWP will reimburse the business customers that were overcharged. GWP has not determined how the refund will be issued. The original account holder, customer or business that was charged at the time will be issued a refund.  

     

  • Q. I was wondering if the proposed rate increases of 5%, 4%, 4%, 4% for the next years have been approved? Also, if implemented, would these rate changes apply to both water and sewer? Thank you!

    A. The proposed revenue increase has not been approved yet and there will be a public hearing on July 22nd at 6:00 p.m. The City Council will hear comments from the public and will vote to implement the new rates on July 29th. If approved the rates will be effective September 1, 2014. These rates will only apply to water.


  • Q. Why did I receive multiple Prop. 218 Notices?

    A. Under Prop. 218 every property owner and/or tenant must receive the notice. We used our billing database and the County Assessor’s Property Owner list. If a customer owns one or more parcels such customer will receive duplicate copies. This ensures that we meet the requirement of the Proposition 218 for noticing customers and property owners in Glendale. 

  • Q. Are the employees that worked with Willdan still employed at GWP?

    A. GWP has a new management team for the Water Department. 

  • Q. If you didn’t spend money on digital meters would we have this rate increase or money to rebuild our infrastructure?

    A. The digital meters were included in our strategy and long term plans to improve the infrastructure to provide better services to customers. This is an integral part to modernize the system so that customers can receive information on their electric and water consumption on demand to help them manage their utility costs.  

  • Q. If we conserved and did a great job last time, why did you raise our rates?

    A. The rate increases are necessary to keep up with the increasing costs to operate and maintain a reliable utility. There are several factors that contribute to the need to increase rates including increase in fuel, material and equipment costs; and mandated regulatory and environmental requirements. The same costs are incurred during conservation. The new COSA proposes a drought surcharge such that during mandatory conservation, GWP can collect revenue to continue to maintain its operations.  This surcharge will be temporary and applicable only during mandatory drought declarations by the City Council. Customers that conserve during this period will not see a significant increase in their water bills.

  • Q. Will the increase development in Glendale mean that existing homeowners will have to pay more for less in the future?

    A. Existing homeowners will not pay more for less in the future due to developments. The utility systems are designed to accommodate these additional growths without creating a burden on existing customers.

  • Q. Why does GWP have to hire a consultant to do the Cost of Services Analysis (COSA) for the rates?

    A. The COSA is a very complicated analysis that requires intricate modeling.  GWP and the City do not have the expertise to perform this analysis.  

  • Q. How much does your water utility have in bonds? How many years to pay it off? Were the bonds competitively bid?

    A. We have $35 million in water bonds which were competitively bid and will take 30 years to pay off. 

  • Q. How many days of water storage does GWP have?

    A. GWP’s supply is blended between purchases from the Metropolitan Water District (MWD) and groundwater resources. GWP has approximately about 5-7 days of water storage if MWD supplies were not available

  • Q. What are the benefits of the Opower reports? Why can’t you include the report with our bills? Can the report be sent electronically?

    A. The Opower reports show customers their energy usage in comparison with similar homes, provide tips and information on conservation and also give customers access to the online portal so that customers can view their energy usage in near real time. Opower has extensive studies that show consumer behavior is driven by comparisons and information on how they are doing. The reports are delivered quarterly and cannot be combined in bi-monthly bills. Also GWP does not see or know the information on your home’s report; therefore it cannot be included with the bills. These reports will soon be available electronically. Customers who want to opt out of the Opower reports can do so by calling our Customer Service Department at (818) 548-3300. For more information on how to view your usage online click here.

  • Q. Are all the new developments in Glendale burdening our water and electric system? Is our infrastructure crumbling?

    A. GWP’s electric and water systems are designed to provide reliable service to existing customers with provisions for growth due to development. Although the utility’s infrastructure has aged, it is not crumbling.  GWP is continually investing funds to improve and upgrade both electric and water infrastructures using bond proceeds and operating income from the rates to ensure that electric and water are provided safely and reliably. 

  • Q. Is there a direct correlation between the size of the water meter and water consumption? Your charts show that one of the factors for the proposed rate increase is the size of the meter. I think that one customer may use less water with a large meter than another customer with smaller meter.


    A. No there is no direct correlation between the size of the water meter and water consumption. The fixed monthly meter charge is based on the “continuous flow”  that the meter can safely allow. This represents the maximum estimated demand that each customer can place on the system at any moment in time. In this Cost of Service Analysis GWP completed a meter flow analysis to base the calculations using actual meters used in the City instead of an industry average. The water usage charge or the charge for water consumption is based on the amount of water used and is billed on tiers. The cost for water consumption is the same cost regardless of meter size.  

  • Basic Requirements

    1. The business must have a valid home occupation permit issued by the Permit Center.
    2. Deliveries or shipments of product or merchandise to or from the residence are prohibited.
    3. No customers can visit the property. All customer contact must be done through the mail or done electronically. No flyers or signs which encourage customers to visit the property are permitted.
    4. No storage of product, supplies (other than office supplies) or equipment on the property, except for cottage food operations per California state law.
    5. The business use must be secondary to the residential use of the property. That is, you must live in the house, and not just use it for a business.
    6. No signs advertising the business may be placed on the property, including the mailbox.
    7. The residence may only be used by the occupants. No employees of the business are permitted to work on the property.
    8. No activities are permitted which are out of character with a residential neighborhood.
  • What kind of businesses need a home occupation permit?

    Any business that is run from, or conducted in a residence must have a home occupation permit. Medical transcribing, accounting, telephone sales, computer programming, contractor’s offices, consultants are a few examples of permitted types of in-home occupations.
  • How often do I need to renew the permit?

    Home occupations are good for 5 years maximum. If the type, nature, owner, or location of the business changes, then a new home occupation permit must be secured.
  • Can I run a business from my apartment?

    As far as the City is concerned, yes, subject to the regulations above. However, you should check your rental agreement or lease.
  • Can I run a business from my condo?

    As far as the City is concerned, yes, subject to the regulations above. However, you should check the CC & R’s for your development and any rules that might be adopted by your association.
  • So where do I get this permit?

    Please visit the Glendale Permits site and submit the Home Occupation Permit application. For any questions about the application requirements or process, please email HomeOcc@glendaleca.gov or call the Planning Division at (818) 548-2140.

  • If I move, do I need to apply for a new permit?

    Yes. Home Occupation Permits are only valid for the address where you currently reside.
  • Downloadable Flyer

    Home Occupation Requirements
  • Alley & Easement Clean-up

    It is that time of the year again where we are requesting your assistance in keeping the alley adjacent to your property clean, neat and accessible. Rather than issuing citation letters, we are requesting your voluntary cooperation. Listed below are the requirements of the Glendale Municipal Code for those properties that adjoin alleys. It is the responsibility of the owners of those properties that adjoin alleys to maintain them.

    • Ivy must be trimmed and maintained tight to the fence or wall as not to project over the property line;
    • Shrubs may project a maximum of two (2') feet over a fence or wall;
    • The alley adjoining your property shall be maintained free of junk and debris at all times;
    • Trees that overhang the alley or easement shall be maintained with a minimum fourteen (14') foot vertical clearance;
    • All fences and walls shall be maintained free of graffiti; and
    • All fences, walls and structures shall be maintained in good repair.

    If you need assistance with the alley clean-up, the City’s Property Clean Up Program can provide you basic maintenance services at a very low cost. If you would like to take advantage of this program or to schedule a free estimate, please contact Julio Hernandez at (818) 548-2125.

  • Running Your Business from your Home

    Further information for the Home Occupation (Business) Permit Requirements

  • Smoke Alarms and Their Maintenance

    There are approximately 2.6 million residential fires per year across the U.S. and an average of three children die in those fires daily. Ninety (90%) percent of those deaths occur in homes without working smoke alarms. Fire experts estimate that at least one in three homes have inoperable smoke alarms. Having inoperable smoke alarms can have serious even fatal consequences.

    Homeowners and landlords are required to provide functional smoke alarms in sleeping rooms and central locations. Making sure that the batteries are working is your responsibility as an occupant. Having a working smoke alarm in your home may save your life and the lives of your loved ones.

    Following these simple guidelines can help make your home safer:

    1. Change Your Clock, Change Your Battery. Make it a habit to change smoke alarms batteries when you change your clocks back to standard time each fall.
    2. Never disconnect or remove batteries from your smoke alarm.
    3. Replace your entire smoke alarm unit every 10 years.
    4. Remember that the smoke alarm is there for your protection. It can even save your life.

    If you rent and your unit does not have working smoke alarms, make arrangements with your property owner so that they may be installed immediately or contact Neighborhood Services at (818) 548-3700 if you need assistance.

    Sources:

  • Abandoned and Inoperative Vehicles

    One of the first signs that property is not being maintained is the accumulation of junk and debris. Frequently this problem is aggravated by the presence of inoperative, abandoned, wrecked or junk vehicles. These vehicles, in addition to being unsightly, constitute a fire and safety hazard. Because of this, storing an inoperative vehicle on a driveway, carport or yard area is illegal in Glendale and the City enforces these codes to make the property owner either remove the vehicle or store the vehicle appropriately. An abandoned or inoperative vehicle is defined as any vehicle which is not legally operable on a state highway. That is, it must be registered, running, and in a condition to be driven legally on the street.

    Once Code Compliance staff become aware of an abandoned or inoperable vehicle, they notify the property owner. Even if the property owner is not the owner of the vehicle, he/she has the responsibility to get the vehicle removed from the property or stored in a completely enclosed building (not a carport). If a vehicle has been abandoned on your property, State law includes provisions that allow a property owner to dispose of a vehicle. This problem most often affects owners of rental property. Neighborhood Services staff can assist property owners with the removal of abandoned vehicles from their property.

    For additional information on this problem, or to report an abandoned or inoperable vehicle or to request assistance with removal of an abandoned or inoperable vehicle, please call Neighborhood Services at (818) 548-3700.

  • Exterior Maintenance of Residential Property

    Here in the City of Glendale residential property whether single family or multifamily must be maintained in good condition at all times. As you know, first impressions are very important, maintaining your property in good condition will improve its curbside appeal and increase its property value.

    The most important requirements of this code are the maintenance of all exterior areas of the property, this includes landscaping. All yards and parkways must be fully landscaped with live plant materials, irrigated and maintained in good condition at all times. All trees and shrubs should be trimmed away from any buildings or structures; the property should be free of weeds and overgrown vegetation. We recommend that a professional landscaper assist you in the maintenance of your property.

    Another important requirement is that property owners must maintain their buildings junk or debris. All siding and broken, rotted, split or buckled roofing must be in good condition. It is also very important to maintain your property graffiti free. We suggest that as soon as graffiti goes up, you remove it immediately. A general rule is to have a gallon or two of paint that matches the building or structure stored on the property to remove it right away.

    Owners or property managers must prevent their buildings from becoming dilapidated due to neglect. Regular inspections and maintenance of your property will increase your property value and improve the quality of life in your neighborhood. If you own rental property maintaining it in good condition will attract high quality tenants.

    In an effort to assist property owners in these maintenance efforts, the City has developed a number of low interest loans and grant programs specifically designed to finance improvements for properties in need. If you have any questions or suggestions please contact Neighborhood Services at (818) 548-3700.

  • CA SB 183 - Carbon Monoxide Law

    Carbon monoxide, or CO, is an odorless, colorless gas that can cause sudden illness and death. Dubbed the "silent killer," carbon monoxide (CO) is the leading cause of accidental poisoning deaths in America. The Centers for Disease Control and Prevention estimates that several thousand people go to hospital emergency rooms every year to be treated for carbon monoxide (CO) poisoning. Carbon monoxide (CO) is present in low levels in the air. In the home, it is formed from incomplete combustion from any flame-fueled (i.e., not electric) device, including ranges, ovens, clothes dryers, furnaces, fireplaces, grills, space heaters, vehicles, and water heaters. Carbon monoxide (CO) from these sources can build up in enclosed or semi-enclosed spaces. People and animals in these spaces can be poisoned by breathing it.

    However, carbon monoxide (CO) poisoning is avoidable and preventable if the necessary safety measures are taken. California Senate Bill (SB) 183 enacts the Carbon Monoxide Poisoning Prevention Act of 2010 wherein owners of dwellings intended for human occupancy are required to install carbon monoxide (CO) detectors. All single-family dwellings are required to have carbon monoxide (CO) detectors installed on or before July1, 2011 and all other dwelling units (apartment buildings, condominiums, motels, hotels etc.) are required to have carbon monoxide (CO) detectors installed on or before January 1, 2013.

    Carbon monoxide (CO) detectors are designed to alert the occupants of dwellings when carbon monoxide (CO) levels have begun to accumulate over a period of time, and will sound an alarm before most people would experience any carbon monoxide (CO) poisoning symptoms. Install at least one carbon monoxide (CO) detector on every level of a dwelling and in all sleeping areas. The detector may be placed on the ceiling. Do not place the detector right next to or over a fireplace or flame-producing appliance to prevent false alarms. Do not cover or obstruct the unit. Test the carbon monoxide (CO) detector monthly. The devices must be ones that have been certified by the State Fire Marshall.

    Find the full regulation here.

  • Illegal Garage Conversions

    This issue’s Code Enforcement Casebook addresses illegal garage conversions. An illegal garage conversion occurs when a property owner alters or modifies their garage for living purposes without obtaining the proper approvals or permits from the City.

    When a garage is illegally converted into living quarters, serious health and safety issues are created. Improperly installed electrical wiring may cause fires, improper venting of water heaters may cause asphyxiation resulting in possible death, and plumbing installed not according to the Building Code may lead to other health hazards. Other health and safety issues associated with illegal garage conversions may include not having the proper amount of emergency exits or windows, not having fire resistant construction materials, and insufficient fire prevention systems or smoke alarms.

    Illegal garage conversions affect the quality of life in your neighborhood. Improper and illegal occupancy of a converted garage increases the demand for City services such as refuse collection. An increase in the amount of vehicles taking up parking spaces increase the density of our neighborhoods and decrease the quality of life for all residents.

    A garage is meant to store your vehicles and personal items, and not to serve as living quarters. An illegal garage conversion may cost someone his or her life, and this is why we take this code violation so seriously. Please be aware that legal action may be taken against any property owner who rents out an illegal dwelling, which results in harm or injury to its occupants.

    Due to the assistance of citizens reporting illegal garage conversions and Neighborhood Services’ code enforcement actions, there have been no major incidents in Glendale and we would like to keep it that way. If you have any questions regarding this issue or would like to report an illegal garage conversion in your neighborhood, please call the Neighborhood Services office at (818) 548-3700.

    With your cooperation, we will continue to keep Glendale a healthy, safe, clean community.

  • Substandard Housing Conditions

    One of the primary objectives of the City of Glendale’s code enforcement program is to bring substandard housing into compliance with City codes, to eliminate blight and to preserve the high quality of life in Glendale’s neighborhoods. To meet this objective, potential code violations are identified on a proactive and reactive basis. Inspections are performed utilizing a variety of enforcement tools to achieve compliance. These tools consist of verbal and written warnings, letter notifications, citations, office conferences and abatement. The letter notification process is the primary tool used to compel property owners to make the necessary corrections. In most cases, property owners are given thirty (30) days to make the corrections, at which time a follow-up inspection is conducted. If code violations remain, a series of violation letters are sent and a Notice of Substandard (a lien) can be filed with the County Recorders Office that then informs potential purchasers and lending institutions of substandard housing conditions on the property. Continued non-compliance leads to an office conference, prior to forwarding the enforcement case to the City Attorney’s Office for possible legal action.

    The goals of the Code Enforcement program are:

    • To educate property owners on their responsibilities to maintain their property in habitable condition;
    • To bring substandard housing/property into compliance with City Codes;
    • To eliminate blight in Glendale’s neighborhoods;
    • To preserve a high quality of life in Glendale.
  • Vending Machines

    The City regulates the outdoor placement of vending machines to preserve access requirements and to protect the aesthetic appearance of our urban neighborhoods. Vending machines are permitted in all commercial and industrial zones. Glendale Municipal Code specifically addresses vending machines within the Commercial Zone sections under "Limitations and exceptions to permitted uses and structures" and in the Industrial Zone sections under "Performance Standards" (for outdoor uses). The development standards for vending machines in both the commercial and industrial zones are summarized as follows:

    1. One (1) vending machine is permitted for every 3,000 sq.ft. of site area up to a maximum of eight (8) machines per site;
    2. Machines shall be attached to or located immediately adjacent to a building;
    3. Machines shall be accessible and shall not encroach into any required pedestrian access or walkway; and
    4. All signs on outdoor vending machines shall comply with the development standards for signs, as listed in Chapter 30.128 of the Glendale Municipal Code.

    Remember that proper City permits must be obtained prior to the installation of vending machines which may need plumbing (water) or electrical connections (power for operation). For more information, please contact Building and Safety at (818) 548-3200.

  • Exterior Property Maintenance & Spring Cleaning Tips

    Per City ordinance, residential property must be maintained in good condition at all times. The most important requirement of this code is the maintenance of all exterior areas of the property, including landscaping. All yards and parkways must be fully landscaped with live plant materials, irrigated and maintained in good condition at all times. All trees and shrubs should be trimmed away from any building or structures; the property should be free of weeds and overgrown vegetation.

    Another important requirement is that property owners must maintain their buildings and structures free of peeling or flaking exterior paint, broken windows and junk or debris. All siding and broken, rotted, split or buckled roofing must be in good condition. It is also very important to maintain your property graffiti free.

    With a minimal amount of effort, you can keep the interior of your home looking as great as the exterior. Just follow these simple steps and enjoy the benefits of a clean home this spring.

    • Check for mold, mildew or other signs of water damage in the bathroom(s) and kitchen. Keep these rooms well-ventilated. Clean and dry any mold or mildew stains to prevent spreading.
    • Clean out cabinets, cupboards and drawers and wipe the shelves thoroughly. Toss out any items that have reached their expiration date.
    • Clean all major appliances such as the refrigerator, stove, and microwave inside and out using soap and water.
    • Clean in the crevices between kitchen appliances and behind and beneath these if possible. This can help prevent insects from being attracted to your home.
    • Repair any damages such as holes in the walls where insects could hide, or leaks under sinks.
    • Remove all garbage and trash on a daily basis.
    • Inspect all smoke detectors and change the batteries.
  • How do I apply to live at some of the City’s affordable housing projects?

    Announcements to apply for any of the new or existing affordable housing projects will be made at the City’s Housing Hotline at (818) 551-6902 or on the Housing website.

  • Does the City develop new affordable housing projects?

    Yes, the City works with nonprofit and for-profit developers to construct new affordable housing that is separate and different from the Section 8 Affordable Housing Voucher Program. Most of these projects are large scale, new construction projects that take advantage of the Density Bonus incentive program. New construction projects can take between 16-24 months to build.

  • Can people pay money to obtain a Section 8 voucher and bypass the Waiting List?

    No.  The Section 8 program is a FREE federal program and it is illegal to sell and buy vouchers.  If you are approached by someone promising Section 8 assistance in exchange for money, ignore the request and report the activity to the Glendale Section 8 Fraud Hotline at (818) 548-6442.

  • Can I apply for Glendale Section 8?

    No. The Glendale Section 8 Waiting List has been closed since January 2001. 
    There are over 2,300 households still on the Waiting List and it is expected to be
    closed for several more years.
  • Where can I obtain information regarding employment opportunities with the City of Glendale?

    Current employment opportunities are available in the Human Resources Department and on the Human Resources Department’s website.  Applications must be filed online.  

  • I am currently in the application and/or selection process, and now I have a change of address or phone number. How can I update my contact information?

    To update your contact information, you will need to log onto your account at governmentjobs.com and update your contact information.  Updating contacting information is the responsibility of the applicant.   

  • How will I know if my application has been accepted?

    Once you have submitted an online application, you will receive an automatic email confirmation that your application submittal was successful.  At any time during the course of the recruitment process, you may check the status of your application by logging onto your account at governmentjobs.com.

  • I’m applying for a position that has a typing speed requirement. Can I submit a typing certificate?

    No, the City of Glendale does not accept typing certificates.    

  • Is a resume required or can I submit a resume?

    A resume is optional.  Please note that a resume will not be accepted in lieu of a completed application. 

  • Can I submit an application for a position that is not open?

    No, however, you may submit a job interest notification by going to our website.  Go to the Job Descriptions and follow directions at the top of the page to request a job interest notification for a specific position.  Once the position is posted, you will receive an email notification.   

  • Do I need to submit a separate application for each position I wish to apply for?

    Yes, you must submit a separate application for each position you wish to apply for. 

  • If I have questions, whom can I ask?

    Call 818-548-3749 or, Click here to email a question. 
  • Are there refreshments?

    The librarians always bring treats. 
  • What were some of your best discussions?

    Nickel and Dimed and Fast Food Nation, both with provocative ideas, elicited strong opinions. Seabiscuit was a favorite book. One Thousand White Women was loved by the group, but disliked by the librarians. The Water is Wide brought out people's ideas about education. Surprisingly, but maybe not, the classic Ethan Frome was a discussion that could have gone on for hours. The Kite Runner and 102 Minutes: The Untold Story of the Fight to Survive Inside the Twin Towers gave the group the opportunity to talk about recent events in the news. 
  • What books have you already read and discussed?

    2018
    Educated by Tara Westover (November 13)
    A Gentleman of Moscow by Amor Towles (October 9)
    Rin Tin Tin by Susan Orlean (September 11)
    Just Mercy: A Story of Justice and Redemption  by Bryan Stevenson (August 14)
    A Man Named Ove by Fredrick Backman (July 10)
    The Tea Girl of Hummingbird Lane by Lisa See (June 12)
    Dear Miss Breed by Joanne Oppenheim (May 8)
    Native Son--The Play Adapted from the Book by Richard Wright (April 10)
    When Breath Becomes Air by Paul Kalanithi (March 13)
    The Tortilla Curtain by T.C. Boyle (February 13) One Book/One Glendale 2018
    The Last Painting of Sara de Vos by Dominic Smith (January 9)

    2017
    Nightingale by Kristin Hannah (November)
    West With the Wind by Beryl Markham (October)
    The Body in the Library by Agatha Christie (September)
    The Rise of the Rocket Girls by Nathalia Holt (August)
    A Tree Grows in Brooklyn by Betty Smith (July)
    Dead Wake by Erik Larson (June)
    The Handmaid's Tale by Margaret Atwood (May)
    Can't We Talk About Something More Pleasant by Roz Chast (April)
    The Storied Life of A.J. Fikry by Gabrielle Zevin (March)
    Between the World and Me by Te-Neshis Coates (February)
    Defending Jacob by William Landary (January)

    2016
    Bettyville by George Hodgman (November)
    I am Malala by Malala Yousafzai (October)
    The Art of Dreaming by Nina Revoyr (September)
    The Residence: Inside the Private World of the White House by Kate Andersen Brower (August)
    The Orphan Train by Christina Baker Kline (July)
    Deep, Down, Dark: The Untold Stories of 33 Men Buried in a Chilean Mine and the Miracle that Set Them Free by Hector Tobar (June)
    The Invention of Wings by Sue Monk Kidd (May)
    Being mortal: medicine and what matters in the end by Atul Gawande (April)
    All the light we cannot see by Anthony Doerr (March)
    Ghettoside: a true story of murder in American by Jill Leovy (February)
    Empty mansions: the mysterious life of Huguette Clark and the spending of a great American fortune by Bill Dedman and Paul Clark Newell, Jr. (January)

    2015
    Portrait in sepia by Isabel Allende (November)
    The book of unknown Americans by Cristina Henriquez (October)
    Animal, vegetable, miracle by Barbara Kingsolver (September)
    Light between oceans by J.L. Stedman (August)
    Night circus by Erin Morgenstern (July)
    Inherit the wind by Jerome Lawrence (May)
    The round house by Louise Erdrich (April)
    The Rosie Project by Graeme C. Simsion (March)
    Rebecca by Daphne du Maurier (January)

    2014
    Barbarian Nurseries by Hector Tobar (January) ONE BOOK/ONE GLENDALE 2013
    Where’d You Go, Bernadette by Maria Semple (February)
    The Paris Wife by Paula McLain (March)
    The Language of Flowers by Vanessa Diffenbaugh (April)
    Tattoos on the Heart: The Power of Boundless Compassion by Father Greg Boyle (May)
    Zeitoun by Dave Eggers (June)
    One Flew Over the Cuckoo's Nest by Ken Kesey (July)
    The Golem and the Jinni by Helene Wecker (August)
    Mr. Penumbra's 24-Hour Book Store by Robin Sloan (October)
    The Year of Wonders by Geraldine Brooks November)
    The Boys in the Boat: Nine Americans and Their Epic Quest for Gold at the 1936 Berlin Olympics (December)

    2013
    Major Pettigrew’s Last Stand by Helen Simonson (January)
    In the Garden of Beasts: Love, Terror, and an American Family in Hitler’s Berlin by Erik Larson (February)
    State of Wonder by Ann Patchett (March)
    My Beloved World: A Memoir by Sonia Sotomayor (April)
    The Long Embrace: Raymond Chandler and the Woman He Loved by Judith Freeman (May)
    The Book Thief by Markus Zuzak (June)
    Unaccustomed Earth by Jhumpa Lahiri (July)
    Wild: From Lost to Found on the Pacific Crest Trail by Cheryl Strayed (August)
    Falling Leaves: The True Story of an Unwanted Chinese Daughter by Adeline Yen Mah (September)
    Sandcastle Girls by Chris Bohjalian (October) ONE BOOK/ONE GLENDALE
    Beautiful Ruins by Jess Walter (November)

    2012
    Sarah’s Key by Tatiana de Rosnay (January)
    Mountains Beyond Mountains: The Quest of Dr. Paul Farmer, a Man Who Would Cure the World by Tracy Kidder (February)
    As I Lay Dying by William Faulkner (March)
    Under the Banner of Heaven by Jon Krakauer (April)
    Buddha in the Attic by Julie Otsuka (May)
    The Perfect Storm by Sebastian Junger (June)
    Swamplandia by Karen Russell (July)
    No August meeting
    The Warmth of Other Suns: The Epic Story of America’s Great Migration by Isabel Wilkerson (September)
    Hotel on the Corner of Bitter and Sweet by Jamie Ford (October)

    2011
    Half Broke Horses by Jeannette Walls (January)
    A Reliable Wife by Robert Goolrick (February)
    Unbroken: A World War II Story of Survival, Resilience, and Redemption by Laura Hillenbrand (March)
    People of the Book by Geraldine Brooks (April)
    Cannery Row by John Steinbeck (May)
    Mennonite in a Little Black Dress by Rhoda Janzen (June)
    Out Stealing Horses by Per Petterson (July)
    The Piano Tuner by Daniel Mason (August)
    Nothing Daunted: The Unexpected Education of Two Society Girls in the West by Dorothy Wickenden (September)
    Turn of Mind by Alice LaPlante (October) ONE BOOK/ONE GLENDALE
    Cutting for Stone by Abraham Verghese (November)

    2010
    My Life In France by Julia Child and Alex Prud’homme (January)
    The Elegance of the Hedgehog by Muriel Barbery (February)
    Down the Nile: Alone in a Fisherman’s Skiff by Rosemary Mahoney (March)
    Middlesex by Jeffrey Eugenides (April)
    Born Round: The Secret History of a Full-time Eater by Frank Bruni (May)
    White Tiger by Aravind Adiga (June)
    A Civil Action by Jonathan Harr (July)
    The Help by Kathryn Stockett (August)
    Blink: The Power of Thinking Without Thinking by Malcolm Gladwell (September)
    Los Angeles Noir edited by Denise Hamilton (October) ONE BOOK/ONE GLENDALE
    The Immortal Life of Henrietta Lacks by Rebecca Skloot (November)
    Little Bee by Chris Cleave (December)

    2009
    Lucky You by Carl Hiaasen (January)
    In the Time of the Butterflies by Julia Alvarez (February)
    Flu: The Story of the Great Influenza Pandemic of 1918 and the Search for the Virus That Caused It by Gina Bari Kolata (March)
    The Abstinence Teacher by Tom Perrotta (April)
    Tender at the Bone: Growing Up at the Table by Ruth Reichl (May)
    Into the Wild by Jon Krakauer (June)
    Wicked: The Life and Times of the Wicked Witch of the West by Gregory Maguire (July)
    The Jane Austen Book Club by Karen Joy Fowler (August)
    The Zookeeper’s Wife by Diane Ackerman (September)
    Shanghai Girls by Lisa See (October) ONE BOOK/ONE GLENDALE
    The Guernsey Literary and Potato Peel Pie Society by Mary Anne Shaffer and Annie Barrows (November)

    2008
    The Miracle Worker by William Gibson (January)
    The Bastard of Istanbul by Elif Shafak (February)
    The Lost Painting by Jonathan Harr (March)
    Easter Island by Jennifer Vanderbes (April)
    A Long Way Gone: Memoirs of a Boy Soldier by Ishmael Beah (May)
    Me Talk Pretty One Day by David Sedaris (June)
    Gilead by Marilynne Robinson (July)
    Eat, Pray, Love: One Woman’s Search for Everything Across Italy, India, and Indonesia by Elizabeth Gilbert (August)
    General Discussion (September)
    Enrique’s Journey: The Story of a Boy’s Dangerous Odyssey to Reunite with His Mother by Sonia Nazario (October) ONE BOOK/ONE GLENDALE
    The Call of the Wild by Jack London (November)
    Lying Awake by Mark Salzman (December)

    2007
    January title is missing
    Angels Flight by Michael Connelly (February)
    The Distant Land of My Father by Bo Caldwell (March)
    His Excellency: George Washington by Joseph J. Ellis (April)
    The Namesake by Jhumpa Lahiri (May)
    In the Heart of the Sea: The Tragedy of the Whale Ship Essex by Nathaniel Philbrick (June)
    Water For Elephants by Sara Gruen (July)
    The Great Gatsby by F. Scott Fitzgerald (August)
    Three Cups of Tea: One Man’s Mission to Promote Peace…One School at a Time by Greg Mortenson and David Oliver Relin (September)
    When the Emperor Was Divine by Julie Otsuka (October) ONE BOOK/ONE GLENDALE
    Prep by Chris Sittenfeld (November)
    The Worst Hard Time: The Untold Story of Those Who Survived the Great American Dust Bowl by Timothy Egan (December)

    2006
    Lost Horizon by James Hilton (January)
    In Cold Blood by Truman Capote (February)
    The Glass Castle: A Memoir by Jeannette Walls (March)
    Kindred by Octavia Butler (April)
    Relationships Can Be Murder by Jane Dilucchio (May)
    Snow Flower and the Secret Fan by Lisa See (June)
    The Bee Season by Myla Goldberg (July)
    Close Range: Wyoming Stories by Annie Proulx (August)
    The Spirit Catches You and You Fall Down: A Hmong Child, Her American Doctors, and the Collision of Two Cultures by Anne Fadiman (September)
    The Year of Magical Thinking by Joan Didion (October)
    The Giver by Lois Lowry (November)
    Iron and Silk by Mark Salzman (December)

    2005
    Ethan Frome by Edith Wharton (January)
    Into Thin Air: A Personal Account of the Mount Everest Disaster by John Krakauer (February)
    The Dogs of Babel by Carolyn Parkhurst (March)
    The Kite Runner by Khaled Hosseini (April)
    Slaves in the Family by Edward Ball (May)
    Stones for Ibarra by Harriet Doerr (June)
    102 Minutes: The Untold Story of the Fight to Survive Inside the Twin Towers by Jim Dwyer (July)
    The Quiet American by Graham Greene (August)
    The Curious Incident of the Dog in the Night-Time by Mark Haddon (September)
    The Botany of Desire: A Plant’s Eye View of the World by Michael Pollan (October)
    The Birth of Venus by Sarah Dunant (November)

    2004
    My Antonia by Willa Cather (January)
    Bel Canto by Ann Patchett (February)
    One Thousand White Women: The Journals of May Dodd by Jim Fergus (March)
    I’m a Stranger Here,Myself: Notes on Returning to America After 20 Years Away by Bill Bryson (April)
    Maus I and Maus II by Art Spiegelman (May)
    Balzac and the Little Chinese Seamstress by Sijie Dai (June)
    The Water Is Wide by Pat Conroy (July)
    The Human Comedy by William Saroyan (August)
    Devil in the White City: Murder, Magic, and Madness at the Fair that Changed America by Erik Larson (September)
    Stolen Lives: Twenty Years in a Desert Jail by Malika Oufkir (October)
    The Things We Carried by Tim O’Brien (November)
    The No. 1 Ladies Detective Agency by Alexander McCall Smith (December)

    2003
    Nickel and Dimed: On (Not) Getting By in America by Barbara Ehrenreich (January)
    The Color of Water: A Black Man’s Tribute to His White Mother by James McBride (February)
    How Reading Changed My Life by Anna Quindlen (March)
    Yes, Minister by Jonathan Lynn (April)
    Seabiscuit: An American Legend by Laura Hillenbrand (May)
    Fast Food Nation: The Dark Side of the All-American Meal by Eric Schlosser (June)
    The Soloist by Mark Salzman (July)
    August title is missing
    The Jasmine Trade by Denise Hamilton (September)
    The Lovely Bones by Alice Sebold (October)
    Dreaming: Hard Luck and Good Times in America by Carolyn See (November)
    Peace Like a River by Leif Enger (December)

    2002
    The Grapes of Wrath by John Steinbeck (October)
    The Postman Always Rings Twice and Double Indemnity by James M. Cain (November)

  • How do you choose your books?

    The two librarians who lead the group choose the books. Although the criteria are not scientific, books are chosen that:

    • are from a variety of genres
    • are classics
    • are well reviewed
    • have been recommended by Reading Group members
    • address topics in the news
    • have ideas that will spark a spirited discussion
    • have enough copies to go around
  • Where do the group members get their books?

    All the books belong to the library. In order for a book to qualify for the group there must be enough copies for all the members.
  • What kinds of books does the group read?

    We read all kinds of fiction and non-fiction. We have read and are reading classics, best sellers, biographies, travel books, mysteries, sports books, humorous titles and even graphic novels. We have even had an author present while we discussed her book.
  • Who leads the group discussion?

    Two volunteer librarians - Mary Alice Wollam and Pat Zeider - lead the group. They come prepared with questions, book reviews and biographies of the authors. Everyone in the group talks and shares opinions. 
  • What is the makeup of your group?

    The members are adults, female and male, all ages and all backgrounds. 
  • Must I register or sign up to join the Book Group?

    No, just drop in. If you enjoy the experience, we hope you will return.
  • Where do you meet?

    The group meets at the Central Library, 222 East Harvard Street in Glendale, in the Special Collections Room on the upper level.
  • What day and time does the Book Group meet?

     The group meets the second Tuesday of each month from 7 to 8 p.m.
  • How much can I deduct for my donated vehicle?

    The deduction is limited to the amount of money the Friends receive from selling the vehicle. After the vehicle is sold, the donor will receive a letter stating the exact amount.
  • Is my donated vehicle tax deductible?

    Yes, because the Friends of the Glendale Public is classified with the IRS as a 501(c)(3) non-profit charitable organization.
  • How do I assure that the title to my vehicle is immediately transferred?

    There is a double check system to assure that a transfer is recorded. 
    First, the company that picks up your vehicle transfers ownership. Second, we give all donors a Department of Motor Vehicle Notice of Transfer and Release of Liability form to fill out and immediately send to the DMV.
    Click HERE for more information and for the link to the DMV transfer form.
  • How will my vehicle be picked up?

    Your vehicle will be towed away by a professionally licensed, bonded and insured towing company.
  • How long will it take to pick up my car?

    After your Donation Form is sent, a towing company will call you within 4 business days to arrange a pick up date and time. Rush orders can also be accommodated.
  • What do I need to donate my vehicle?

    You need the title (pink slip). If you do not have it, please call anyway, as it is possible that other arrangements can be made. You also need to fill out a Donation Form, which asks you a few questions about the vehicle you want to donate. 
    Click here to donate.
  • Where do I find out more information about this vehicle donation program? Whom do I contact to donate a vehicle?

    The staff at the Casa Verdugo Branch Library can answer all your questions and arrange a donation. The telephone number is (818) 548-2047.
  • My car has not run in years. Can I still donate it?

    Yes.
  • What can I donate?

    We accept most vehicles and vessels, including cars, trucks, boats, recreational vehicles and horse trailers.
  • Downloadable Requirements Flyer

    Downloadable document [PDF].
  • If I move, do I need to apply for a new permit?

    Yes. Home Occupation Permits are only valid for the address where you currently reside.
  • SO where do I get this permit?

    The City’s Permit Services Center at 633 E. Broadway, room 101 issues the permit. Questions about the regulations should be directed to the Center at (818) 548-2140. Click here to download the permit request form.
  • Can I run a business from my condo?

    As far as the City is concerned, yes, subject to the regulations above. However, you should check the CC & R’s for your development and any rules that might be adopted by your association.
  • Can I run a business from my apartment?

    As far as the City is concerned, yes, subject to the regulations above. However, you should check your rental agreement or lease.
  • What kind of businesses need a home occupation permit?

    Any business that is run from, or conducted in a residence must have a home occupation permit. Medical transcribing, accounting, telephone sales, computer programming, contractor’s offices, consultants are a few examples of permitted types of in-home occupations.
  • How does GWP reconcile or justify the electric rate increase proposal with government's assessment of COLA. And how do you expect average family especially those retired and or on fixed income to cope with these rate increases. As you know average family's disposable income has been shrinking every month while utility and other daily essential expenses continue to be on constant rise.

    Glendale Water & Power's rate proposal is based upon a financial analysis of the necessary costs to provide reliable electric service. The costs of running the utility, including regulatory and renewable portfolio requirements, have outpaced the past two years' rate of inflation that you reference in your question. GWP's rates have not been increased each year commensurate with the government cost of living increase. The last rate increase was in 2008.

    Those on a fixed income may qualify for low-income discounts available through the Public Benefits Program. We encourage customers to attend one of the public meetings and bring a copy of a recent utility bill Staff will be available to provide information regarding low-income programs and to assist customers with using the rate calculator, to determine the actual impact on each customer's bill. To access information on low income programs, please click here.

  • Why can’t we be out of compliance for investing in renewable energy and refuse to pay penalty?

    It’s the law, we have to be in compliance with the State’s renewable portfolio standards. The City Council is also supportive of GWP exiting its existing coal fired generation agreement.     

  • How much of the increase is going to IBEW?

    $0
  • Can't you along with all of us keep prices down during these trying economic times? What are those costs associated with supplying power and what percentage of those costs goes to increased salaries of the top executives? Will you publish those salaries?

    There are many factors for our need to raise rates, rising costs for infrastructure improvements and state mandates for renewable all increase our cost of providing service and running the utility. In the last two years GWP has cut positions, employees have not received a cost of living increase in the last five years, and employee contributions towards their benefits has increased continually. Salaries are public records and can be requested through the City Clerk’s office.     
  • Is there an online breakdown of GWP expenses/income that we can all look at? Is there an easy visual to explain where every dollar goes and why?

    Yes, please see the link to our PPT presentation that provides detailed charts and information on our budget.      
  • What portion (designated percentage and projected revenue estimate) of the proposed rate increases will be transferred to the city’s general budget? What portion (designated percentage and projected revenue estimate) of the proposed rate increases will be used to cover the budget shortfalls in the smart meter/smart grid program?

    Like many municipally-owned utilities, GWP is required by the City Charter to transfer electric utility revenue to the General Fund. The Glendale Charter mandates a transfer of 25% of operating revenues. The City Council has the authority to reduce that amount and historically, the transfer amount has been approximately 13% of retail revenue. Glendale Water & Power is not raising rates to cover the amount of the transfer. The transfer must be paid with or without a rate increase. With regard to smart grid, there are no budget shortfalls in the smart grid program. For FY 2013-2014, $4,108,000 is budgeted for the GWP utility modernization capital program.     
  • How do you justify such a large increase?

    Glendale Water & Power has not raised rates since 2008. The need for a rate increase is based on a few factors.

    • Aligning pricing with the true cost of providing service to all customers
    • Investments in renewable energy to meet state mandates, which are more expensive
    • Upgrading and modernizing our infrastructure for continued reliability
    In order to run an efficient, reliable utility, we need to collect revenues based upon a financial analysis to pay for the necessary costs to provide reliable electric service and to meet regulatory mandates. For more information, please click here to access the Power Point Presentation. To access information on California’s Renewable Portfolio Standards, please click here.     
  • Why hasn't the water infrastructure been kept up over the years? It sounds like we are in trouble all of a sudden?

    The recent and ongoing public presentations are focused only on the electric system which is a separate legal entity from the water system. Both of these utilities are extremely capital intensive and that is one of the major reasons service territories throughout the US are set up to be monopolies. Neither the water or electric system are in immediate trouble regarding aging infrastructure. This is a result of the resent past and ongoing plan to invest annually in the infrastructure. The electric system requires approximately $30 million per year invested in maintaining its infrastructure. This need will be met in the first three years of the plan with a $60 million bond issue and from expected revenues beginning in year 4 of the proposed rate plan and will be sustainable after that.      
  • How much of the money will go to pensions and pay raises?

    Glendale Water & Power has reduced the number of full time equivalent employees from 409 I FY13 to 324.6 in FY14. As a result, the electric system salary and benefits expense will be over 23% lower. GWP employees have not had a cost of living adjustment to their pay since 2008. There are no performance bonuses. In addition, the employees have been required to contribute an additional 1.7% of their pay into the retirement system each of the last three years. It is difficult to say what will happen to pay raises in the future, but GWP is in competition with others in the industry to attract and retain top talent.     
  • I would like to know how much of the increases are actually going toward improving infrastructure?

    The recent and ongoing public presentations are focused only on the electric system which is separate from the water system. Both of these utilities are extremely capital intensive Neither the water or electric system are in immediate trouble regarding aging infrastructure. This is a result of the recent past and ongoing plan to invest annually in the infrastructure. The electric system requires approximately $30 million per year invested in maintaining its infrastructure. This need will be met in the first three years of the plan with a $60 million bond issue and from expected revenues beginning in year 4 of the proposed rate plan and will be sustainable after that. There are legal restrictions on co-mingling of funds, but legally, water and electric (together with the City of Glendale) are one legal entity - a municipal corporation.     
  • How much are our current 2013 rates going to be reduced when the work is completed in 2019?

    The proposed rate increases accomplish two things: they put our retail revenues back in alignment with the costs to run the electric utility and it creates the capability to fund ongoing infrastructure needs. Infrastructure needs do result in efficiencies but most of the repair and replacement work is ongoing and serves to maintain safety and the reliable service customers expect from us.         
  • So why should [renters] pay a higher utility rate to allow a privileged few a political tool to dole out favors and retribution? If the Homeowner's groups in this City want a Design Review Process ....tax them for it. The Renters will not put up with any more rate increases.

    The electric rate increase will provide necessary revenue to maintain critical infrastructure, to bring reserve levels to an appropriate level, to comply with regulatory mandates, and to maintain system reliability. The rates are not being increased because of the General Fund transfer, which is a requirement of the City Charter for Glendale, just as it is for most municipally-owned utilities. The General Fund provides funding for libraries, parks and safety for the benefit of all residents of the City.  
  • Does the transfer include the Utility Users Tax?

    No. The Utility Users Tax is not part of the General Fund Transfer. 
  • Can we solve the Debt Service Coverage with the bonds?

    The debt service coverage requirements of the additional bonds planned is built into the rate plan. No additional debt will be issued without the additional cost built into the rates.
  • How does the new development in Glendale affect the rates

    The new development in Glendale has been taken into account in the forecasted sales volumes. We expect our load to grow by approximately .005 (1/2 of 1 percent) annually.  
  • How will we get reserves if the transfer is increased?

    The General Fund Transfer is not being increased. None of the additional revenue from this rate action will go towards the Transfer.
  • Please compare present city of Glendale power rates with present rates in Burbank, Los Angeles ,and Edison rates . Since rates vary greatly depending on usage and type of user, please pick the rate for a single family residence with average consumption. Use the consumption figure which you feel is a fair average.

    The comparisons are available in slide 23, and slides 28-31 in the powerpoint presentation
  • How can GWP claim that the smart grid program is not facing a budget shortfall when there are news reports to the contrary and the city is planning to float $60 million in new utility bonds right after existing GWP bonds have been downgraded?

    The bonds that were issued are not for the Smart Grid Program, they are to maintain the utility's capital improvement projects such as substation upgrades, upgrading electric lines to reduce outage durations and investments in renewable energy such as geothermal, solar and wind.
  • The letter advising us of the proposed increases says the given percentages are "approximate." How far from the given percentages will be these approximations?

    Please see slide 24 in the PPT proposal.   
  • Will the proposal given to the City Council restrict GWP from any more increases within the five-year time period?

    Glendale Water & Power's proposal is for a five-year rate plan. City Council always has the authority to review and raise rates at any given time. However if this was to occur a public outreach process would be implemented and the community would be made aware of such a proposal.  
  • What investments in renewable energy are being made? How does this relate to the state mandates?

    GWP already has in place ownership or long-term lease rights in the following renewable energy resources:

    • Pebble Springs (wind) - Oregon
    • Tieton (small hydro) - Washington
    • Pleasant Valley (wind) - Wyoming
    • Ormat (geothermal) - California
    • High Winds (wind) - California
    • Scholl Landfill (methane converted to power at the Grayson Power Plant) - California
    • Glendale Community College (solar) - California
    • Milford II (wind call option) - Utah

    GWP also has a small number of customers inside the City who have solar installed and are compensated via bill reductions under GWP's net metering tariff. In addition, GWP is purchasing renewable energy and unbundled renewable energy credits (RECs) from various suppliers on a short-term basis in order to meet the state mandate of a 20% RPS on average during 2011-13. Finally, GWP is in discussions with a developer of a utility-scale solar project (20 MW) in California, (2) developing a Feed-In Tariff (FIT) for local distributed solar, (3) in discussions with a developer interested in installing solar on municipal properties, and (4) exploring long-term purchases from a portfolio of existing renewable energy projects, all aimed at compliance with the state mandates of 25% RPS by 2016 and 33% by 2020.         

  • The City Councils' Cash Reserve Fund seems to be arbitrarily high which brings to question why ask for more than what is required? Can you compromise and prioritize and delay non-essential improvements and expenditures until the economy picks up?

    GWP has already deferred capital improvement projects.   
  • If the City Council keeps its fingers out the GWP pot and cuts "preferential" services, freezes all new projects and studies, can the GWP perform its highest priority maintenance projects without a rate increase? What is your priority list?

    No. Please refer to the Capital Projects Improvement list on slide #12 in the PPT presentation
  • As part of this process, is GW&P going to stop sending money to the City of Glendale’s General Fund?

    The general fund transfer is a cost of doing business for GWP. The transfer of electric revenue to the general fund is required by the Glendale City Charter and can only be reduced or eliminated by the City Council. The City Council has historically reduced the transfer well below the 25 percent transfer amount specified in the City Charter.   
  • How much of this increase will be used to supplement employees/consultants/contractors of the City of Glendale in the form of bonuses, pensions, salary increases, new vehicles, vehicle allowances, medical cost benefits, etc.?

    None. GWP employees have not received any salary adjustments for 5 years. The employees’ contributions to their medical benefits and retirement fund have increased. Glendale is one of the highest cities, in employee contributions to retirement.   
  • While we understand that we live in a world of rising prices, is there no break for customers who conserve diligently -- for those of us who save shower water and use it to flush toilets and water plants, who utilize lights only when and where we need them?

    Unfortunately, while we encourage conservation; the costs of operating and maintaining the infrastructures, including upgrades, do not proportionately reduce with the decrease in consumption. The system needs to continue to provide reliable service at all times.   
  • Why it is okay to increase the rates that much when the majority of people only get 2-3% increases in salary?

    The proposed rate increase accomplishes two things: they put our retail revenues back in alignment with the costs to run the electric utility and it creates the capability to fund ongoing infrastructure needs. Infrastructure needs do result in efficiencies but most of the repair and replacement work is ongoing and serves to maintain safety and the reliable service customers expect from us.   
  • How does GWP have the audacity to claim that such increases are needed to calculate and/or provide its customers the "true cost" of its rates when monies have historically been taken for other purposes? How can GWP provide assurances that even with the rate increases that such monies will not be "siphoned" for other purposes.

    The electric rate increase will provide necessary revenue to maintain critical infrastructure, to bring reserve levels to an appropriate level, to comply with regulatory mandates, and to maintain system reliability. The rates are not being increased because of the General Fund transfer, which is a requirement of the City Charter for Glendale, just as it is for most municipally-owned utilities. The General Fund provides funding for libraries, parks and safety for the benefit of all residents of the City. 
  • Will the City reinstate the Glendale Gun Show to recover the $59,000 revenue it gave up earlier this year when it canceled the show?

    The City Council voted to not reinstate the Glendale Gun Show. 
  • What is the City going to do as far as reducing staff, other projects, and other expenditures to help defray these additional increases?

    Glendale Water & Power has reduced the number of full time equivalent employees from 409 in FY13 to 324.6 in FY14. As a result, the electric system salary and benefits expense will be over 23% lower. GWP employees have not had a cost of living adjustment to their pay since 2008. There are no performance bonuses. In addition, the employees have been required to contribute an additional 1.7% of their pay into the retirement system each of the last three years. Glendale Water & Power has also stopped its capital improvement projects until it has sufficient revenue to fund these type of improvements.   
  • Do we have any choice in accepting these increases or are they going to be rammed down our throats regardless?

    The Proposed Electric Rates will be presented to the GWP Commission on Monday, July 22 at 4:00 p.m. The same presentation will be made to the City Council in early August. City Council will hear comments from the community and will vote on the proposed rates one week after the presentation was made. If City Council approves the rates then the rates will take effect 30 days after and will be implemented in early October. 
  • What are the names of the people behind this project and are they Glendale residents?

    The Proposed Rate increase is being overseen and proposed by GWP’s executive team which includes General Manager Steve Zurn, Chief Assistant General Managers Steve Lins and Ramon Abueg, a longtime Glendale resident. Any rate increase must be approved by the City Council.    
  • I've lived in Glendale for 16 years. Why was there no plan in place to address these problems much earlier?

    GWP recommended a rate increase last year; however, the City Council opted not to implement the recommendation in consideration of the condition of the economy.    
  • Were the past profits from Glendale Water and Power used to fund other City expenses rather than saving all or a portion of those funds for electrical infrastructure upgrades?

    No. GWP does not generate profits. The net income in the past several years was invested back into the infrastructure to improve the electric system reliability.   
  • Since there is an abundant supply of Natural Gas at very low cost why do we want to invest in Solar, Wind, and other energy technologies that are not as efficient and much more costly?

    This is a state mandated law. GWP will have to comply or face regulatory sanctions up to and including severe monetary penalties.   
  • Are there penalties for purposefully contributing more than the $1,000 maximum contribution?

    Yes, anyone who knowingly or willfully violates Glendale’s campaign contribution law may be charged with a misdemeanor and may be punished with up to six (6) months in jail or fined up to $1,000.00 for each offense. The City Attorney can bring a lawsuit against anyone who intentionally or negligently violates Glendale’s campaign contribution law, and can pursue either $1,000.00 or three times the amount in excess of the maximum $1,000.00 contribution, whichever is greater.

    Additional information regarding local election campaign regulations may be found in the Glendale Municipal Code Section 1.10

    Disclaimer: This FAQ is provided for informational purposes only. Candidates should refer to the Glendale Municipal Code Chapter 1.10 for specifics and FPPC regulations and Form 460 for reporting requirements.

    Additional Links

  • If I host a party for a candidate at my house, is that considered a contribution?

    As long as your home is being used for a fundraiser, to host a “meet-and-greet”, or to hold a forum, it will not be considered a contribution and will not affect your ability to donate $1,000.00. Also, any incidental food and beverage served at your home during this type of event shall not be considered a campaign contribution for purposes of the City’s campaign finance ordinance.
  • Can I make a loan to a candidate for office?

    Yes, but it is considered a contribution and is limited to $1,000.00 per candidate. There is, however, no limit on the amount a candidate may personally loan his or her campaign provided the loan is documented in writing. Any loan to a campaign, including personal loans, must be documented by written agreement which shall be filed with the candidate’s committee campaign statement.

    Commercial lending institutions are permitted to lend a campaign up to $5,000.00 if made in the regular course of business on the same terms available to members of the public and provided the loan is secured or guaranteed.         

  • If I am a member in a partnership or corporation, is my contribution separate from the partnership’s contribution?

    They would be considered separate so long as you don’t have a controlling interest of 50% or more in the partnership.
  • If I run two separate entities, can we make two $1,000 contributions?

    Two entities are limited to one $1,000.00 contribution if they share the majority of members of board of directors, share two (2) or more officers, are owned or controlled by the same majority stakeholder or stakeholders, or are in a parent subsidiary relationship.
  • If I run committee, can the committee donate to my candidate of choice?

    Yes, the maximum combined contribution by the committee and you as sponsor of the committee may not exceed $1,000.00.
  • Can I make a contribution for my child?

    Yes, you can! However, if your child is under eighteen (18) years of age, the contribution will be treated as coming from his or her parents and will be attributed proportionally to each parent. If you were to donate $500.00 for your minor child, $250.00 would be considered from you, and $250.00 would be considered from the child’s other parent. The $250.00 attributed to you would count against your $1,000.00 maximum campaign contribution, and so you would only be able to donate another $750.00 to this candidate.
  • If my spouse and I each want to contribute, how much can we each give?

    For purposes of campaign contributions, spouses are considered separate individuals and may each donate up to $1,000.00 per candidate. If you each wanted to donate the maximum to your favorite candidate for office, together you can donate a total of $2,000.00.
  • How much can I contribute overall during each election cycle?

    You may donate up to $1,000 per candidate, up to a maximum of $1,000 multiplied by the number of vacancies in each office. For example, if there are four (4) vacancies in office, you may donate a total of $4,000.00 ($1,000.00 maximum per candidate).
  • How much can I contribute to my favorite candidate?

    You cannot contribute more than $1,000 to any one candidate. This includes both monetary and non-monetary contributions. Volunteer hours, however, are not subject to any limitation.
  • Can I donate money to the campaign of a candidate for office in a City of Glendale election?

    Yes! Anyone (other than a City of Glendale employee) can donate money to a campaign for City elected office. However, you cannot donate to a candidate for City elective office in Glendale if you (or an entity in which you hold a specified management position or in which you have a 10% or greater interest) have a contract or multiple contracts with the City of Glendale with a total value of fifty thousand dollars ($50,000.00) or more. Also, you cannot make a contribution if you are a specified subcontractor under a City contract where the subcontract is valued at $25,000 or more. Further, you cannot make campaign contributions if you are an applicant for specific land use entitlements before the City Council or Housing Authority, while your application is pending and up to twelve (12) months after the final approval has been granted. Please refer to GMC § 1.10.060 for applicable restrictions on contributions from contractors, subcontractors and applicants for entitlement, and those persons within said entities to which these restrictions apply.
  • Does the City of Glendale have campaign contribution limits?

    Yes. In July, 2008, the City Council enacted an ordinance establishing local election campaign regulations. These regulations may be reviewed in their entirety in §1.10 of the GMC. More questions related to this can be found below in our Campaign Finance FAQ section below.
  • Where do I get election results? How long does it take to count the ballots?

    At 8:00 p.m. on Election Day, the polls close. All ballots from the polls are taken to a designated site at the Civic Center (called the Central Counting Place), where they are counted by a ballot counting machine. Ballot counting continues until all ballots received from the polls are tallied.

    The (unofficial) results are given to the media and those individuals present at the Central Counting Place. These results will be available on the City of Glendale website on election night. In addition, these results, along with vote-by-mail voter and provisional ballots, constitute the "official" canvass and are presented to the City Council for approval on the second Monday following the election (Glendale Charter, Article V, Section 3).

  • On Election Day, how and where do I vote?

    Before each election, the City Clerk sends every registered voter a Voter Information Guide (Sample Ballot) that lists the candidates and polling location. On Election Day, the voter goes to the polling place indicated on the pamphlet. Election workers at the polls will check the roster for the voter's name, and will also instruct the voter on how to use the voting equipment, if necessary.

    The City Clerk’s office will be hosting an Elections Center office in the community room of the Glendale Police Department, located at 131 N. Isabel St. Glendale, CA 91206. The hours at the Election Center are Monday-Friday, 8:30 am-5:30 pm, and residents are urged to visit to have elections questions answered, obtain elections and voter information and materials, and find out where their polling sites are for Election Day.         

  • How do I get to be a registered voter in Glendale?

    Any Glendale resident who is 18 years of age and a citizen of the United States or naturalized citizen can register to vote by completing an Affidavit of Registration. It is recommended you file a new form each time your address or name changes, and you must be registered at least 15 days prior to the election in which you intend to vote. Check the Registrar of Voters website for further information. Registration forms are available at the following locations:

    City of Glendale
    Office of the City Clerk & Election Services

    613 E. Broadway, Rm. 110
    Glendale, CA 91206
    818-548-2090

    L.A. Registrar-Recorder/County Clerk
    Voter Records Division

    12400 Imperial Hwy
    Norwalk, CA 90650
    562-462-2934         

  • Who is responsible for conducting City elections?

    The City Clerk conducts consolidated elections for the City of Glendale, the Glendale Unified School District Governing Board, and the Glendale Community College Board of Trustees. As an Elections Official, the City Clerk administers Federal, State and Local procedures by which local government representatives are elected.

    The City Clerk assists candidates in meeting their legal responsibilities before, during and after an election. From Election pre-planning to certification of election results and filing of final campaign disclosure documents, the City Clerk manages the process which forms the foundation of our democratic system of government.         

  • Can I obtain the required forms electronically (e.g. Forms 410, 501, etc.)?

    Yes. The Secretary of State and Fair Political Practices Commission have forms available on their websites. The electronic filing of other forms related to campaign contributions and fundraising such as 460 forms will be made available though the city clerk’s website and through NetFile. For more information about this program, please contact the city clerk’s office for information.            
  • Where do I get the required forms to start a campaign committee?

    You may obtain the required forms in the City Clerk's Office, 613 E. Broadway, Room 110, or you may download the forms available on the Fair Political Practices Commission website.
  • What forms do I need to start a campaign committee?

    • Form 501 - Candidate Intention Statement: Before any contributions are solicited or received, and before any campaign expenditures are made from personal funds, candidates must file Form 501. Candidates for local offices file this form with the City Clerk. The Form 501 is considered filed when it is placed in the mail. The date of the postmark is the date filed.
    • Form 410 - Statement of Organization: The original Form 410 and one copy are filed with the Secretary of State within 10 days of receiving $1,000 or more. Candidates for local office and committees formed to support or oppose candidates for local offices also must file a copy of the Form 410 with the City Clerk.
  • Should I avoid contact with pets or other animals if I am sick with COVID-19?

    You should restrict contact with pets and other animals while you are sick with COVID-19, just like you would around other people. Although there have not been reports of pets or other animals becoming sick with COVID-19, it is still recommended that people sick with COVID-19 limit contact with animals until more information is known about the virus. When possible, have another member of your household care for your animals while you are sick. If you are sick with COVID-19, avoid contact with your pet, including petting, snuggling, being kissed or licked, and sharing food. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets and wear a facemask.
  • When can I obtain the required forms to be a candidate for the April 2015 election?

    All required forms and guidelines to run for office in the April 7, 2015 election will be available in the City Clerk’s Office starting January 8, 2015. Candidates must file all of the required documents with the City Clerk no later than 5:30 p.m. on January 29, 2015. There may be a five day extension for a specific seat if an incumbent does not file by the deadline. An Election Calendar will be made available on-line to assist you with filing deadlines and documents.
  • Should I be concerned about pets or other animals and COVID-19?

    While this virus seems to have emerged from an animal source, it is now spreading from person-to-person in China. There is no reason to think that any animals including pets in the United States might be a source of infection with this new coronavirus. To date, CDC has not received any reports of pets or other animals becoming sick with COVID-19. At this time, there is no evidence that companion animals including pets can spread COVID-19. However, since animals can spread other diseases to people, it’s always a good idea to wash your hands after being around animals. For more information on the many benefits of pet ownership, as well as staying safe and healthy around animals including pets, livestock, and wildlife, visit CDC’s Healthy Pets, Healthy People website.
  • What do I need to do to become a candidate for the next City election?

    To become a candidate in the next city election, you must first be a registered voter and reside in the jurisdiction within which you want to run (City of Glendale, Glendale Community College/Glendale Unified School District) at the time nomination forms are issued to you. Nomination forms are available on January 3, 2015. The final day to file the requisite forms is January 24 unless otherwise stated by the City Clerk’s office.
  • When are elections held in the City of Glendale?

    Municipal Elections are held the first Tuesday in April of odd-numbered years. The next City election will be held April 7, 2015 and voters will elect two Council members, two members to the Glendale Unified School District Governing Board, and two members to the Glendale Community College Board of Trustees. In addition to these offices, there may be additional items such as measures, initiatives, or charter amendments placed on the ballot pending their approval for consideration and placement on the April ballot.

  • What about animals or animal products imported from China?

    Animals imported from China will need to meet CDC and USDAexternal icon requirements for entering the United States. At this time, there is no evidence that companion animals including pets can spread COVID-19. As with any animal introduced to a new environment, animals recently imported from China should be observed daily for signs of illness. If an animal becomes ill, the animal should be examined by a veterinarian. Call your local veterinary clinic before bringing the animal into the clinic and let them know that the animal was recently in China.

  • What should healthcare professionals and health departments do?

    For recommendations and guidance on persons under investigation; infection control, including personal protective equipment guidance; home care and isolation; and case investigation, see Information for Healthcare Professionals. For information on specimen collection and shipment, see Information for Laboratories. For information for public health professional on COVID-19, see Information for Public Health Professionals.
  • Can a person test negative and later test positive for COVID-19?

    Using the CDC-developed diagnostic test, a negative result means that the virus that causes COVID-19 was not found in the person’s sample. In the early stages of infection, it is possible the virus will not be detected.

    For COVID-19, a negative test result for a sample collected while a person has symptoms likely means that the COVID-19 virus is not causing their current illness.

  • Can I raise tenant's rent to cover the increase cost of waste collection service?

    There is no rent control in Glendale and nothing in the City Ordinance that prevents a landlord from increasing rent.  The terms of the City Ordinance are that tenants are eligible for relocation assistance when a tenant elects to vacate a unit in response to a rent increase that increases the rent by more than 7% of the rent that was in place at any time during the 12-month period preceding the effective date of the rent increase.

    Under AB1482, annual rent increases are capped at 5% plus the change in CPI, or no more than 10%, which is State law and nothing the City of Glendale has control over, much like SB 1383 and mandatory commercial recycling and organics collection.

  • Should I be tested for COVID-19?

    If you develop symptoms such as fever, cough, and/or difficulty breathing, and have been in close contact with a person known to have COVID-19 or have recently traveled from an area with ongoing spread of COVID-19, stay home and call your healthcare provider. Older patients and individuals who have severe underlying medical conditions or are immunocompromised should contact their healthcare provider early, even if their illness is mild. If you have severe symptoms, such as persistent pain or pressure in the chest, new confusion or inability to arouse, or bluish lips of face, contact your healthcare provider or emergency room and seek care immediately. Your doctor will determine if you have signs and symptoms of COVID-19 and whether you should be tested.

  • Why are commercial waste collection service rates increasing on July 1, 2022?

    Effective July 1, the rates charged for commercial waste collection service in the City of Glendale will be increased by 6.92%. This increase takes into account the current rate of inflation (8% based on the most recent Los Angeles area consumer price index - May 2022) as well as the increased cost of service required to meet the new state requirements for organics collection services. This increase is allowed under the City’s agreements with its franchise haulers. However, the increase is based on and restricted to a formula that mainly looks at the CPI components and is confined to those limits. Glendale’s franchise system controls these rates and ensures their consistency across one franchise zone to the other, so no one is paying more or less for the same service in the City. This has allowed rates within the City to remain low when compared to other cities in the region. Glendale’s new commercial rates still remain in the lowest third of the 88 communities in Los Angeles County. Los Angeles, Burbank and Pasadena, for example, have comparable rates that are between 24% and 75% higher than Glendale’s new rate structure.

    Commercial customers are charged based on the size of containers and level of service. The minimum level of organics service for commercial customers is one 64-gallon organics bin, serviced weekly, at a rate of $26.41 per month. Glendale and its franchise haulers encourage commercial customers to work with their haulers to learn how they can reduce rates by “right-sizing” their containers and service schedule.

  • What are the symptoms and complications that COVID-19 can cause?

    Current symptoms reported for patients with COVID-19 have included mild to severe respiratory illness with fever, cough, and difficulty breathing. Read about COVID-19 Symptoms.
  • Why did the City switch to private haulers for commercial and multi-family properties of five (5) or more units?

    The roots of change in solid waste management in the City of Glendale go back to 2016, when Senate Bill 1383 was signed into law.

    • Trash collection is changing rapidly in the City of Glendale. The introduction of new programs for recycling organic waste has prompted the City’s transition to a franchise-based system for hauling commercial and multifamily waste and, for many customers, will raise the costs for waste disposal services.
    • The City of Glendale’s leaders recognize that changes of this extent can be uncomfortable for many residents and business owners, who are adapting to new schedules, new waste sorting requirements and new costs. We hope residents can be patient as we address the impact of these transitions, which are occurring citywide.
    • The driving force for these changes has been a series of laws California enacted in recent years to protect the environment, reduce greenhouse gas emissions, reduce local air pollution emissions, reduce dependence on landfills or increase recycling rates.
    • City of Glendale has been preparing for these changes for the past eight years, with particular focus on Senate Bill 1383, the Reducing Short-Lived Climate Pollutants in California Act that Governor Brown signed in 2016.
    • Senate Bill 1383 was the most significant legislative update to California’s recycling laws in 30 years. Although it has been implemented in phases, and many Glendale businesses have been recycling organic waste since 2018 to comply with Assembly Bill 1826, the law’s most impactful changes take effect on January 1, 2022. SB 1383’s January 1, 2022, deadline is significant because it represents the first time California residents will be required to recycle organic waste.
    • SB 1383 requires all jurisdictions in the State to reduce organic waste (food waste, green waste, paper products, etc.) disposal by 75% by 2025. It also requires that 20% of currently disposed edible food be recovered for donation to food banks.
    • Food waste is the largest portion of the waste stream that can be recycled. “Organics” like food scraps, yard trimmings, paper, and cardboard make up half of what Californians send to landfills, some 24 million tons.
    • Organic waste is a valuable resource that can be transformed into compost and bioenergy, while some food waste can be diverted to food banks to address widespread food insecurity.
    • The City of Glendale is proud of our team in the Public Works Department for their work to prepare our City, its residents, and its business for this upcoming period of significant change in how trash and recycling are managed in our City. It is a work in progress, but we will get through it together, and will be able to share in the knowledge that we have pulled together on behalf of a healthier Glendale and a healthier planet.

    A franchised hauler system provided a cost-effective solution to addressing costly State mandates, and it is a system that most cities in L.A. County are transitioning to (or have transitioned to already). 

    • The City of Glendale is one of 80 cities (91%) in Los Angeles County (out of 88) that have enacted a commercial franchise system in response to Senate Bill 1383.
    • Franchises give the City greater control over waste disposal and recycling within the City of Glendale, helping to ensure that the City will comply with stricter State regulations, reduce the City’s long-term costs for providing hauling services and set limits on rate increases that haulers can charge over the next 10 years.
    • Prior to the City of Glendale’s conversion to a franchise system for commercial waste pickup and disposal, we permitted waste haulers to negotiate contracts with customers without restriction. But now we are moving to a more efficient, centrally-controlled system, which will allow the City to partner with its haulers on regulatory compliance and achieving the State’s environmental goals.
    • The franchise system will reduce the number of waste collection trucks on City streets and the pollution they cause by allowing haulers to plan more efficient routes, and to transition from diesel to clean-fuel vehicles. We are also better able to mandate and oversee safe conditions for workers involved in collection and processing of wastes.

    The City would be subject to fines and penalties from the State if it failed to implement these changes by January 1, 2022.

    • Glendale considered a wide range of options before deciding on its franchise system. However, SB 1383 does not give the City the legal option of doing nothing or continuing with the status quo.
    • About 95% of the other 88 cities in L.A. County are going through a similar transition of adopting additional requirements or moving away from hauler permit systems.
    • Under SB 1383, the State now has strict standards for compliance that must be achieved by every jurisdiction, or else they eventually will face civil penalties.

     

  • Am I at risk for COVID-19 from a package or products shipping from China?

    There is still a lot that is unknown about the newly emerged COVID-19 and how it spreads. Two other coronaviruses have emerged previously to cause severe illness in people (MERS-CoV and SARS-CoV). The virus that causes COVID-19 is more genetically related to SARS-CoV than MERS-CoV, but both are betacoronaviruses with their origins in bats. While we don’t know for sure that this virus will behave the same way as SARS-CoV and MERS-CoV, we can use the information gained from both of these earlier coronaviruses to guide us. In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Coronaviruses are generally thought to be spread most often by respiratory droplets. Currently there is no evidence to support transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods. Information will be provided on the Coronavirus Disease 2019 (COVID-19) website as it becomes available.
  • Can commercial customers get technical assistance and training for this program?

    Please contact your franchised hauler for more educational information.

  • Do I have to continue paying GWP Rubbish Fees?

    The City ceased charging the refuse collection fee (rubbish fee) to any commercial account (business or multi-family dwelling of 5 units or more) serviced by a private hauler franchisee effective November 30, 2021.

  • Does the CDC recommend the use of facemasks to prevent COVID-19?

    CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory illnesses, including COVID-19. You should only wear a mask if a healthcare professional recommends it. A facemask should be used by people who have COVID-19 and are showing symptoms. This is to protect others from the risk of getting infected. The use of facemasks also is crucial for health workers and other people who are taking care of someone infected with COVID-19 in close settings (at home or in a health care facility).
  • Where can I go to obtain copies of a code (i.e. Vehicle Code, Civil Code, Penal Code, etc.)?

    The City Attorney's Office does not provide individuals with copies of codes. However, many different codes can be viewed online at: http://leginfo.legislature.ca.gov/.
  • Does the City Attorney's Office have any open positions?

    All open positions are posted on the City of Glendale's website. Please periodically visit the website for openings: http://agency.governmentjobs.com/glendaleca/default.cfm. The City Attorney's Office nor the City of Glendale retain resumes in the event a position will become open. Applications are only accepted when positions are open.

  • Does the City have materials I can use to educate my employees or residents about the new program?

    Your hauler is responsible for providing bin labels, signage, and other informational materials.  Contact your hauler directly for this important information.

  • What should I do if I had close contact with someone who has COVID-19?

    There is information for people who have had close contact with a person confirmed to have, or being evaluated for, COVID-19 available online.
  • How can i protect myself?

    There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19). The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:

    • Avoid close contact with people who are sick.
    • Avoid touching your eyes, nose, and mouth.
    • Stay home when you are sick.
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
    • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
    • Follow CDC’s recommendations for using a facemask.
      • CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.
      • Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to  others. The use of facemasks is also crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).
    • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
      • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

    For information about handwashing, see CDC’s Handwashing website

    For information specific to healthcare, see CDC’s Hand Hygiene in Healthcare Settings

    These are everyday habits that can help prevent the spread of several viruses. CDC does have specific guidance for travelers.

  • How do I sign up for organics collection services?

    To sign up for organics collection services or to adjust your current service levels, contact your hauler directly.

  • What is the status of Grandview Cemetery?

    For more information, please refer to the City of Glendale's website. 

  • Has anyone in Glendale gotten infected?

    On March 21, 2020,  the Los Angeles County Department of Public Health issued a news release that confirms 5 cases of COVID-19 in the City of Glendale.
  • I have items that don’t fit in my regular trash container. How do I schedule a bulky item pickup?

    • Properties can receive up to 4 free bulky item pickup appointments per calendar year. Additional pickups may be scheduled for a fee.
      • Note that 4 pickups are allotted per property, not per building. A property that has several buildings on it is only entitled to 4 free pickups total.
    • Account holders (i.e. property managers) must contact their hauler directly to schedule a bulky item pickup. Each bulky item pick-up appointment is limited to 4 bulky items OR  10 bundles of green waste.   
    • Property managers are responsible for educating tenants about property bulky item disposal practices.

    Leaving bulky items on the curb, street, or on the premises without arranging for proper disposal with Property Management is considered illegal dumping and subject to fines.

  • What are my rights as a renter?

    With the exception of tenants who have a Section 8 Voucher, the City is not involved in tenant-landlord relationships. You may wish to contact an attorney.
  • Am I at risk for COVID-19 in the United States?

    Yes. There have been cases of COVID-19 in the U.S. related to travel and through close contact. U.S. case counts are updated regularly Mondays through Fridays. See the current U.S. case count of COVID-19.
  • I’m concerned about my organics recycling container having bad odors or attracting pests.

    To help address this concern, food scraps should be placed in your organics recycling container using CLEAR plastic (petroleum or bioplastic “compostable”) bags. The bag content must be clearly visible. Although we “accept” these bags, they will be ripped open to free the contents, and the bags will not be recycled or composted. Bioplastic “compostable” bags will not be composted no matter the material type or certification. Other bio-plastic products (such as food-ware) are not accepted in the organics container. Non-coated food-soiled paper and paper bags are accepted in organics, but must be placed inside clear plastic bags. 

    UNACCEPTABLE Organics Recycling Bags: Black bags, paper bags, or any petroleum plastic or bioplastic that are not clear should not be used, as they don’t allow contents to be visible.

  • Is there rent control in Glendale?

    No, the City of Glendale does not have rent control.
  • What can I access with my Student Library Card?

    • Borrow up to three (3) library books or audiobooks at a time from any Glendale Library, Arts & Culture location. You may also place up to three (3) items on hold at a time.
    • Free digital access to e-books, audio books, newspapers, magazines and databases. Click here to access the digital collections.
    • Free access to Homework Help NOW. Click here for access.
    • Free computer and high-speed Wi-Fi at any Glendale Library, Arts & Culture location. Click here to find your neighborhood library location.
  • How do I apply for a Student Library Card?

    We are currently piloting the Student Library Card program at Balboa, Edison and Jefferson Elementary Schools and Roosevelt Middle School. We plan to roll out the program at Cerritos, Keppel, Mann, Marshall, and Muir Elementary Schools by spring 2020 and at the remaining Glendale Unified schools by the 2021/2022 school year.  Each participating school will notify parents once we launch the program at that school.

    To apply for a regular library card, please click here or visit any Glendale Library, Arts, & Culture location.

  • I need information for posting signs on private property to detour unauthorized parking.

    Section 22658 of the California Vehicle Code explains the requirements for the proper posting of signs and should be reviewed prior to any posting. Click here to view examples of signage.
  • What does the Franchise mean for me?

    • Starting Dec 1, 2021 waste collection services for businesses and commercial properties of five (5) units or more will be provided by four private haulers selected by the City (Waste Resources, Athens Waste Management, Southland Disposal, NASA Waste Management) for the solid waste franchise implementation.
    • Customers currently serviced by haulers other than the City, or the four previously mentioned franchisees, will transition to one of the four franchisees on February 1, 2022.
    • Compliance with State requirements for recycling and organics collection services.
    • Haulers selected have specialized capabilities to effectively process organic waste.
    • New system to improve consistency of service across the City, reduce waste in landfills, and reduce congestion on city streets.
    • All commercial properties should have received a Notice by mail from their new hauler.
    • To find out who your hauler is, go to the “Who is My Hauler?” page on the City of Glendale Public Works website.
  • What is community spread?

    Community spread means people have been infected with the virus in an area, including some who are not sure how or where they became infected.
  • What should I do if I am being evicted?

    With the exception of tenants who have a Section 8 Voucher, the City is not involved in tenant-landlord relationships. You may wish to contact an attorney. The City of Glendale requires the landlord to state one of eleven enumerated reasons for the eviction.

    Please refer to the Just Cause for Eviction General Bulletin for more information. If you feel your landlord is retaliating against you, please contact this office.    

  • How should new incoming students receive a Student Library Card?

    New students should receive the form from their GUSD school site. Once received, GUSD staff will collate the data and share with Glendale Library, Arts & Culture. Please allow up to 2 weeks for processing and arrival to the school.

  • What if I’m not able to comply?

    Exemptions allowed under SB 1383 regulations include:

    • Lack of space (photos to include both interior and exterior images of all waste enclosure/areas on the property. Please also submit the documentation done by City staff, your hauler, a licensed architect or engineer)
    • A minimal amount of recyclable or organic material are generated                       
    • Business self-hauls material to a recycling center.                      

    To request an exemption from the City, contact franchise@glendaleca.gov. The City will investigate the request for exemption, based on state guidelines.    
  • What if my landlord is unreasonable?

    With the exception of tenants who have a Section 8 Voucher, the City is not involved in tenant-landlord relationships. You may wish to contact an attorney.
  • Will warm weather stop the outbreak of COVID-19?

    It is not yet known whether weather and temperature impact the spread of COVID-19. Some other viruses, like the common cold and flu, spread more during cold weather months but that does not mean it is impossible to become sick with these viruses during other months.  At this time, it is not known whether the spread of COVID-19 will decrease when weather becomes warmer.  There is much more to learn about the transmissibility, severity, and other features associated with COVID-19 and investigations are ongoing.
  • Can the virus that causes COVID-19 be spread through food, including refrigerated or frozen food?

    Coronaviruses are generally thought to be spread from person-to-person through respiratory droplets. Currently there is no evidence to support transmission of COVID-19 associated with food. Before preparing or eating food it is important to always wash your hands with soap and water for 20 seconds for general food safety. Throughout the day wash your hands after blowing your nose, coughing or sneezing, or going to the bathroom.

    It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

    In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from food products or packaging that are shipped over a period of days or weeks at ambient, refrigerated, or frozen temperatures.

    Learn what is known about the spread of COVID-19.

  • How should a current student opt-in to the Student Library Card Initiative now that it has been launched at his/her school?

    These students will need to fill out the form from their GUSD school site. Once received, GUSD staff will collate the data and share with Glendale Library, Arts & Culture. Please allow up to 2 weeks for processing and arrival to the school.

  • I sold this car. Why am I still receiving outstanding citation notices in the mail?

    If you were the registered owner on file at the time the citation was issued, then you are responsible for the citation. When you sell or transfer a vehicle, you are responsible for notifying the DMV within five (5) days of the sale or transfer. Release of Liability forms are available at the DMV.

  • What if my tenant is unreasonable?

    With the exception of tenants who have a Section 8 Voucher, the City is not involved in tenant-landlord relationships. You may wish to contact an attorney.
  • What is my new schedule of service?

    All commercial customers should have received a Notice by mail from their new hauler with information about collection dates. 
  • Can someone who has been quarantined for COVID-19 spread the illness to others?

    Quarantine means separating a person or group of people who have been exposed to a contagious disease but have not developed illness (symptoms) from others who have not been exposed, in order to prevent the possible spread of that disease. Quarantine is usually established for the incubation period of the communicable disease, which is the span of time during which people have developed illness after exposure. For COVID-19, the period of quarantine is 14 days from the last date of exposure, because 14 days is the longest incubation period seen for similar coronaviruses. Someone who has been released from COVID-19 quarantine is not considered a risk for spreading the virus to others because they have not developed illness during the incubation period.
  • How do I contest a parking citation I believe was issued incorrectly?

    If you wish to contest a parking citation issued for violation(s) of the California Vehicle Code or Glendale Municipal Code, you may have your case set for a formal "Administrative Hearing". This hearing can be conducted in person or by declaration. This process consists of a review of the facts and circumstances related to the citation by an appointed Administrative Hearing Officer. In order to qualify for this procedure, you must first have completed a Police Department Issuing Agency Review of your parking citation and paid the necessary fees. Please contact the Police Department - Traffic Division for the appropriate paperwork:

    Glendale Police Department
    Office of Parking Notices
    131 North Isabel Street
    Glendale, CA 91206    

  • How should leftover food be bagged?

    All food scraps (bread, fruit, vegetables, meat, etc.) and food-soiled paper products (napkins, paper plates, etc.) should be secured in a clear bag and then placed in your organics cart along with loose yard trimmings.  

  • I lost my Student Library Card, how do I get a replacement?

    To replace your Student Library Card, please click here to complete the Student Library Card replacement form. You will be notified once the replacement card is ready. Allow up to two (2) weeks for a replacement card to be delivered to your school. 

  • I paid for my parking citation(s), why do they still show outstanding at DMV?

    There is a delay in updating information to the DMV. This process typically takes about 45 days. If you need proof of payment for parking citations in order to register your vehicle, you will need to obtain an “Abstract” for your paid citation(s) from our office to complete your registration.

  • What is organic waste?

    Organic waste includes landscaping and yard waste, food scraps, food-soiled paper products, and clean, untreated wood waste (no paint, no stain, etc.). Contact your hauler for a detailed list of acceptable materials.
  • Can someone who has had COVID-19 spread the illness to others?

    The virus that causes COVID-19 is spreading from person-to-person. Someone who is actively sick with COVID-19 can spread the illness to others. That is why CDC recommends that these patients be isolated either in the hospital or at home (depending on how sick they are) until they are better and no longer pose a risk of infecting others.

    How long someone is actively sick can vary so the decision on when to release someone from isolation is made on a case-by-case basis in consultation with doctors, infection prevention and control experts, and public health officials and involves considering specifics of each situation including disease severity, illness signs and symptoms, and results of laboratory testing for that patient.

    Current CDC guidance for when it is OK to release someone from isolation is made on a case by case basis and includes meeting all of the following requirements:

    • The patient is free from fever without the use of fever-reducing medications.
    • The patient is no longer showing symptoms, including cough.
    • The patient has tested negative on at least two consecutive respiratory specimens collected at least 24 hours apart.

    Someone who has been released from isolation is not considered to pose a risk of infection to others.

  • My registration is expired, will my car be towed?

    Your vehicle is subject to being impounded and cited if your registration is expired in excess of (6) months.

  • What happens if I lose/damage a library book?

    You will not be charged a lost book fee on any materials checked out with the Student Library Card. However, your borrowing privileges will be blocked in an incremental fashion if items are lost or damaged. For example, if you check out three (3) items, and later:

    • One (1) item is lost or damaged, then you will only be allowed to borrow up to two (2) items total at a given time until the lost or damaged item is returned or replaced*.
    • Two (2) items are lost or damaged, then you will only be allowed to borrow up to one (1) item total at a given time until the lost or damaged items are returned or replaced*.
    • All three (3) items are lost or damaged, then you will no longer be allowed to use the Student Library Card to borrow physical items until the lost or damaged items are returned or replaced*.

    *If you need to replace a book on your account, please e-mail us at studentlibrarycard@Glendaleca.gov to coordinate the replacement process. 

  • What is the Food Recovery program?

    • Edible Food Generators (considered Tier 1-large and Tier 2-medium) must recover edible food that would otherwise be disposed of and are required to participate in a City-coordinated food recovery program.
    • To learn more, google “food recovery Glendale” or contact the City at franchise@glendaleca.gov.
  • What kind of bag should I use?

    Any household clear bag will work as long as the contents are visible. No special plastic, compostable, or biodegradable bag is required.

  • What should I do about a dog in my neighborhood that barks excessively?

    Contact the Pasadena Humane Society and lodge a complaint. The Humane Society will investigate the matter. They can be reached at:

    361 S. Raymond Avenue
    Pasadena, CA 91105
    (626) 792-7151    

  • Are there any fees for books checked out on a Student Library Card that are returned late?

    No, there are no fines or fees for late or lost books. For details on lost/damaged material see the previous question.

  • How does the virus spread?

    This virus was first detected in Wuhan City, Hubei Province, China. The first infections were linked to a live animal market, but the virus is now spreading from person-to-person. It’s important to note that person-to-person spread can happen on a continuum. Some viruses are highly contagious (like measles), while other viruses are less so.

    The virus that causes COVID-19 seems to be spreading easily and sustainably in the community (“community spread”) in some affected geographic areas. Community spread means people have been infected with the virus in an area, including some who are not sure how or where they became infected.

    Learn what is known about the spread of newly emerged coronaviruses.

  • What planning has been done prior to establishing the franchise system?

    The changes currently underway are a result of years of planning and community engagement by Glendale’s Department of Public Works. Below is a comprehensive timeline of City public processes and outreach, beginning in 2013 when the City formally notified private solid waste haulers of its intent to implement a franchise system, and including recent actions concerning changes to waste collection, recycling and disposal.

    As the timeline illustrates, the City of Glendale has made sure over the past 8 years that the public, the business community, and waste haulers have been involved in every step of our careful planning process for the transition to a new way to manage wastes that ensure efficiency, convenience and compliance with State environmental goals and mandates.

    • On July 11, 2013, the City issued a formal notification letter to all private solid waste haulers operating in Glendale, informing them of the City’s intention to implement a franchise system for the collection and removal of solid waste from commercial establishments and multi-family residential properties. 
    • On October 20, 2015, Glendale City Council held a “Work Boot Tuesday” policy development session that discussed the Scholl Canyon Landfill, and the City’s intent to franchise to address compliance.
    • Initial public outreach and education on the commercial franchise program began in the summer of 2017, and included a series of meetings with the general public, merchants and business owners and solid waste haulers:
      • Building Owners/Managers Association Meeting – 7/19 at Noon
      • Montrose Shopping Park Association – Thursday, 8/3 at 8 a.m.
      • General Public Evening Forum – 8/23 at 6 p.m.
      • Existing Solid Waste Hauler Update – 8/24 at 10 a.m.
    • At these meetings, City staff asked for stakeholder input relative to these issues.  A survey was distributed at each of these meetings and was made available on the City’s Public Works Department webpage.  All integrated comments received from the forums and the website were incorporated in an update to the City Council.
    • On September 26, 2017, the City Council held a special meeting, solely to focus on an overview of commercial solid waste collection services and discussion of franchise alternatives.  
    • On August 12, 2019, the City released a Request for Proposals (RFP) to provide Commercial and Multi-Family Solid Waste Collection Services with submitted proposals due back to the City on October 23, 2019.  The City received nine proposals, which were reviewed and rated as part of a competitive process by a selection committee.  
    • At its January 28, 2020, meeting, City Council reviewed the recommendations of the selection committee, and directed City staff to meet with the eight proposers for a more in-depth discussion of the proposals and to seek clarification and additional information, including checking on references for the competing haulers.
    • On July 7, 2020, City Council authorized City staff to meet and negotiate the terms of the engagement, including costs, as well as perform site visits with the recommended four top ranked firms.  
    • On April 20, 2021, City Council authorized the City Manager to negotiate the final contracts for Solid Waste Franchise Collection Services for Commercial and Multi-Family Residential of five units or greater with four haulers for each of the assigned four (4) exclusive collection zones established for the City.  
    • On July 13 and July 20, 2021, respectively, City Council introduced and adopted a City Ordinance authorizing a Commercial and Multifamily Franchise Hauling System be established in the City of Glendale.
    • On July 27, 2021, City Council established the four franchise zones and authorized the City Manager to execute agreements for franchises for Solid Waste Collection Services for Commercial and Multi-Family Residential of five units or greater to Southland Disposal Company, Athens Services, Waste Resource Technologies, Inc., and NASA Services, Inc.
    • In November 2021, the four hauling companies contacted commercial customers and provided welcome packets that contained information about the new services and rates.
  • What should I do if a warrant has been issued for my arrest?

    Once a warrant has been issued, the City Attorney's Office does not have authority to reverse the judge's decision.

    Therefore, you should immediately contact the County Clerk for the Criminal Division of the Glendale court.

    The telephone number for the criminal division is (818) 500-3541.    

  • Will my car be towed if I do not pay for my parking citations?

    Your vehicle is subject to being impounded should you have five (5) or more outstanding parking citations. In order to retrieve your vehicle you must have current registration, pay all of your outstanding parking citations as well as storage and release fees.

  • Can I apply for Glendale Section 8?

    Unfortunately, we are not accepting applications for section 8 at this time. The Section 8 waiting list has been closed since January 2001. There are over 2,300 households still on the Waiting List and it is expected to be closed for several more years.
  • How do I get information regarding upcoming events?

    To remain updated on the latest news and events in Glendale, you can check out our calendar or sign up for our monthly newsletter!  

  • What does the Franchise mean for me?

    Effective December 1, 2021 waste collection services for businesses and commercial properties of five (5) units or more are provided by four private haulers selected by the City (Waste Resources, Athens Services, Southland Disposal Company, NASA Services). Single family homes and apartment complexes with 2-4 units are not affected by the franchise. The City of Glendale will continue to service single family homes and apartment complexes with 2-4 units.

  • What exactly happens to the materials I place in my organics recycling cart after they're collected?

    The materials from your organics cart are sent to a transfer facility where food scraps are separated from the yard trimmings and inspected for contamination. Food scraps are transported to a processing facility where they are either used to generate electricity via anaerobic digestion or made into compost. Yard trimmings are taken to a separate facility and turned into mulch or compost. For more information about organics recycling, email us at recycle@glendaleca.gov or watch this video.

  • What if I already have a regular library card?

    You may continue to use your regular library card in addition to using your new Student Library Card.

  • What is the source of the virus?

    Coronaviruses are a large family of viruses. Some cause illness in people, and others, such as canine and feline coronaviruses, only infect animals. Rarely, animal coronaviruses that infect animals have emerged to infect people and can spread between people. This is suspected to have occurred for the virus that causes COVID-19. Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS) are two other examples of coronaviruses that originated from animals and then spread to people. More information about the source and spread of COVID-19 is available on the Situation Summary: Source and Spread of the Virus.
  • When do I have to sign up for organics collection services?

    All residential and commercial customers across the City must have three separate bins for trash, recycling, and organics by April 1, 2022. 
  • Will I be arrested if I do not pay my parking citation(s)?

    You will not be arrested for non-payment of parking citations; however, failure to pay by the due date will result in the penalty being increased and subject you to additional collection activity.

  • With whom can I speak with regarding landlord tenant issues?

    The City Attorney's Office does not handle landlord/tenant issues or disputes except for limited jurisdiction over serious retaliation issues.

    Landlord/tenant issues can be directed to the Housing Rights Center at (800) 477-5977.    

  • Can paper plates be added to the organics recycling cart?

    Many paper products have a waxy lining or plastic coating that cannot be processed by our facilities. Any paper products, such as beverage cups or take-out containers, must be placed in the trash.

  • Do I have to continue paying GWP Rubbish Fees?

    The City ceased charging the refuse collection fee (rubbish fee) to any commercial account (business or multi-family dwelling of 5 units or more) serviced by a private hauler franchisee effective November 30, 2021. Single family homes and apartment complexes with 2-4 units are not affected by the franchise and will still be charged for GWP Rubbish Fees.

  • Does the City Attorney have jurisdiction over the Glendale court?

    The City Attorney does not have jurisdiction over the court system.

    If you have an issue regarding a judge or someone associated with the court system, there are other avenues available to seek information.    

  • I am interested in getting further involved in City of Glendale, where can I apply for jobs?

    Here are our current job opportunities!
  • If I owe money on my regular library card, may I still register and/or use my Student Library Card?

    Yes, your Student Library Card is a separate account from your regular library card.

  • Is SARS-CoV-2 (the virus causing COVID-19) the same as MERS-CoV or SARS-CoV?

    No. Coronaviruses are a large family of viruses. Some coronaviruses cause cold-like illnesses in people. Others cause illness in certain types of animals, such as cattle, camels and bats. Rarely, animal coronaviruses can spread to people. This happened with SARS-CoV and MERS-CoV. The virus that causes COVID-19 likely also originated in an animal and spread to humans. The coronavirus most similar to the virus causing COVID-19 is SARS-CoV. There are ongoing investigations to learn more. The situation is changing, and information will be updated as it becomes available.
  • May I get a payment extension on my parking citation?

    Payment plans are not available unless you meet the requirements under CVC 40220. Low Income Individuals: CVC 40220 allows for installment payments to qualifying low income individuals who apply within one hundred and twenty (120) days from the issuance of parking violation, or within ten (10) days after an administrative hearing determination, whichever is later. Click here for more information, including about applying and determining if you qualify.

  • What is the California Public Records Act?

    The right to inspect public records is generally regulated by the California Public Records Act Cal. Govt. Code§§ 7920.0000-7930.215 et seq. The legislature, while mindful of the right of individuals to privacy, found and declared that access to information concerning the conduct of the people's business is a fundamental and necessary right of every person in the state. The general policy of the act favors disclosure and a refusal to disclose information must be justified by the specific exceptions enumerated in the act.

    Public records within the coverage of the Public Records act are ordinarily open to inspection at all times during the office hours of the state or local agency in which they are kept. Govt. Code 7922.525.

    Records will be made promptly available for inspection and for copying, generally within ten (10) calendar days. In certain circumstances, such as for requests for voluminous records or when the City must locate records from different City facilities, the ten (10) days may be extended by written notice from the department for no more than an additional fourteen (14) days as provided by law.

  • Who do I contact if I have questions about my business’s service?

    Contact your hauler directly for information. 
  • Can a used pizza box be added to the organics recycling cart?

    The food-soiled bottom half of pizza boxes can be separated and placed in the organics recycling cart (bagging is not required). The clean part of the pizza box can be placed in the recycling cart. If you need further clarification, email us at recycle@glendaleca.gov.

  • Can the City Attorney give me legal advice?

    The City Attorney's Office does not represent individuals in private legal matters unless the individual was acting within the course and scope of his/her employment for one of the departments within the City of Glendale (ie., Police, Fire, Public Works, etc.).

    Legal advice must be obtained from private legal counsel which must be retained at the individual's discretion and cost.

    For assistance in obtaining private counsel, you may contact:

    Legal Aid Foundation: (818) 896-5211
    Glendale Bar Association: (818) 956-1633    

  • I have items that don’t fit in my regular trash cart. How do I schedule a bulky item pickup?

    Single family homes and apartment complexes with 2-4 units can request a Bulky Item Pickup here. Leaving bulky items on the curb, street, or on the premises without arranging for proper disposal with Property Management is considered illegal dumping and subject to fines.

  • Is it possible to perform community service instead of paying for my parking citation?

    Community service is not available to settle your parking citations.

  • Retail

    Retail for Lease at the Glendale Fashion Center
    203-249 N. Glendale Ave
    Glendale, CA 91206

    Gross leasable area:278,062 SF
    Year built:2000
    Space type:relet
    Lease term: negotiable

    Ste. 221: 18,000 SF
    Ste. 215: 2,722 SF
    Ste. D: 1,279 SF
    Ste. A: 3,000 SF

    Listed by: CBRE
    Phone:(818) 502-6726

    gfc

    Retail for Lease
    108-118 E. Wilson Ave.
    Glendale, CA 91206

    Year built:1925
    2 spaces available
    Ste. 112:740 SF
    Ste. 116:1,995 SF
    Space type:relet
    Lease term:3-5 years

    Listed by:Investment Property Services
    Phone:(818) 956-7006

    108-118 E wilson

     

    Retail for Lease
    531-561 N. Glendale Ave
    Glendale, CA 91206


    Year built:
    1959
    1 space available:Ste. 537; 15,340 SF
    Space type:Relet
    Lease term:Negotiable
    Listed by: CBRE
    Phone:(818) 502-6739

     

    Seeleys

    Retail for Lease
    2271 Honolulu Ave.
    Montrose, CA 91020

    Property sub-type:storefront
    Year built:1926
    1 space available:1st floor; 3,583 SF
    Space type:relet
    Lease term:5 years
    Listed by: Coldwell Banker Commercial
    Phone:(626) 644-9355

     

     
  • What is my PIN number? How can I change it?

    Please ask your teacher for your initial temporary PIN. If you have already changed your temporary PIN and have forgotten it, visit any Glendale Library, Arts & Culture location for assistance with resetting it.

  • What is the name of the virus causing the outbreak of coronavirus disease?

    On February 11, 2020, the International Committee on Taxonomy of Viruses, charged with naming new viruses, named the novel coronavirus, first identified in Wuhan, China, severe acute respiratory syndrome coronavirus 2, shortened to SARS-CoV-2.

    As the name indicates, the virus is related to the SARS-associated coronavirus (SARS-CoV) that caused an outbreak of severe acute respiratory syndrome (SARS) in 2002-2003, however it is not the same virus.

  • What public records are subject to inspection?

    "Public Records" that are subject generally to inspection and copying include any writing containing information relating to the conduct of the public's business prepared, owned, used, or retained by any state or local agency regardless of physical form or characteristics.

    Any tape or film record of a meeting made by or at the direction of a local agency is a public record which must be retained and made available to the public.

    E-mail and other computer records, as with their paper counterparts, are public records if (1) they contain information relating to the conduct of the public's business and (2) they are prepared, owned, used or retained by the agency.

  • Who do I talk to about landlord/tenant issues, and can I come into City Hall to see them?

    If you have questions regarding Landlord/Tenant issues, you may contact our Rental Rights Program at 818-548-3926 or via email at Rent@Glendaleca.gov . You can also visit GlendaleCA.gov/Rent for more information. The Rental Rights Program deals with issues like rent increases, evictions, leases and more.
  • Who is required to subscribe to an organics collection service?

    Organics collection services are mandatory for all commercial and multi-family residences of five (5) or more units. To avoid being out of compliance and subject to fines and fees, call your waste hauler if you haven’t already done so, and sign up for organics services for your property by April 1, 2022. 
    Property managers must provide a separate organics container to their residents in addition to your trash and recycling containers. This will allow residents to properly dispose of organic materials, apart from trash and recyclables. Visit here to learn about alternative organic services and space requirements.

    • Due to new State mandates under Senate Bill 1383, all residential and commercial customers across the City must have three separate bins for trash, recycling, and organics by April 1, 2022.
    • Organics include landscaping and yard waste, food scraps, food-soiled paper products, and clean, untreated wood waste (no paint, no stain, etc.).

    In cases of limited space, or small quantities being generated, exemptions can be requested by contacting the City at: franchise@glendaleca.gov. The City will investigate the request for exemption based on State guidelines.

  • How do I access my Student Library Card account?

    To access your account online, you will be required to enter your Student Library Card number and PIN. Click here for library account login. If you have forgotten your PIN, see previous question.

  • How do I obtain a copy of a certified public record?

    Certain City documents can be obtained and certified in the City Clerk's Office. Copies of all documents, including campaign disclosure forms, are available at $.10 per page.

  • I parked in a disabled space and forgot to hang my Disabled Placard. Do I still have to pay the citation?

    It is your responsibility to display your Disabled Placard in order to park in a disabled space or anywhere where you may be exempt from certain parking restrictions as provided by law. Disabled placard violations may be reduced to a $25 administrative fee under certain circumstances. To be considered for a fine reduction, you must submit a statement explaining the reason your placard was not properly displayed at time of violation, and send copies of your valid placard, disabled placard ID and driver’s license via the contest process, within twenty-one (21) calendar days of the date of issuance of the parking citation, or fourteen (14) calendar days of the mailing of a Notice of Parking Violation. Click here to contest your citation. Failure to contest and submit documentation as stated above will result in the penalty being increased and additional collection activity.
  • Office

    office

    Office for Lease
    500 N. Brand Blvd.
    Glendale, CA 91203

    Building class:A
    Year built:1990
    1 space available:1st floor, Ste. 100; 5,227 SF
    Space type:sublet
    Lease term:through January 31, 2021
    Listed by: Colliers International
    Phone: (818) 334-1870

     

    500 n brand

    New Class A Medical/Office for Lease
    500 E. Colorado
    Glendale,CA 91205

    Year built:2019 (under construction)
    Date available:December 1, 2019
    Spaces available:
    1stfloor:1,000-8,259 SF, retail
    2ndfloor: 1,500 – 10,173 SF
    3rdfloor: 1,500 – 10,173 SF
    4thfloor: 1,500 – 10,173 SF

    Listed by: Keller Williams
    Phone:(323) 578-0514


    500 east colorado

    Retail/Office for Lease at the Masonic Temple
    234 S. Brand
    Glendale,CA 91204

    Property sub-type:loft/creative space
    Building class:B
    Year built:1928
    Space type:relet
    Lease term:negotiable

    5 spaces available:
    Basement:5,500 SF
    1st floor:5,940 SF
    2nd floor, Ste. Mezz: 2,793 SF
    3rd floor: 7,618 SF
    4th floor, Ste. Mezz:4,230 SF

    Listed by: CBRE
    Phone:(818) 502-6730


    234 S. Brand

     

    Creative Office and Retail for Lease
    1800 S. Brand Blvd
    Glendale, CA 91204

    Property sub-type:loft/creative space
    Building class:B
    Year built:1925
    Space type: relet
    Lease term:2-10 years

    Ste. 103:1,271 SF
    2nd floor: 1,300 – 5,600 SF

    Listed by: Figure 8 Realty
    Phone:(630) 460-0820


    Seeleys

    Office for Lease
    700 N. Brand Blvd.
    Glendale, CA 91203

    Building class: A
    Year built:1982
    5 spaces available: 1,769- 4,985 SF
    Space type: full service gross
    Lease term:through April 2021
    Listed by: Kidder Mathews
    Phone:(626) 873-1800

    700 n brand
    Office for Lease

    655 N. Central Ave.
    Glendale, CA 91203

    Building class:A
    Year built:1999
    8 spaces available: 1,866 – 23,610 SF

    700 n brand

  • What happens to the clear bag used to collect organics?

    All clear bags used to collect food scraps are broken apart and sent to the landfill after arriving at their final processing destination. 

  • What is the Organics Recycling Program?

    To reduce Glendale’s carbon footprint and increase landfill capacity, organics recycling is now required at all properties. Organics recycling refers to food scraps, food-soiled paper products, and yard trimmings. Visit our Organics webpage to learn more.


  • What's the difference between the City Attorney and the District Attorney?

    The City Attorney's Office conducts both civil and criminal functions for the City of Glendale. It represents the City of Glendale in all its legal affairs. Its prosecution functions entails handling misdemeanors and infractions (i.e., drinking in public, urinating in public, riding bicycle on sidewalk, jaywalking) related to violation of Charter and Municipal Code of the City.

    The District Attorney's Office is a county department, not a City department, which handles the criminal prosecution of felonies (i.e., murder, theft, rape, domestic abuse, etc.) and state misdemeanors. The local branch of the District Attorney's Office can be reached at (818) 500-3592.

    The City Attorney's Office has no jurisdiction over the District Attorney's Office.    

  • Who is required to subscribe to recycling collection services?

    • State law mandates to reduce disposal to landfills by 75%.
    • State law requires all businesses and all multi-family properties with five or more units to arrange for recycling services.
    • In Glendale, recycling rates are lower than trash rates, so account holders can save money on their bill by recycling more and generating less trash.
    • In cases of limited space, or small quantities being generated, exemptions can be requested by contacting the City at: franchise@glendaleca.gov.
  • Why is the disease being called coronavirus disease 2019, COVID-19?

    On February 11, 2020 the World Health Organization announced an official name for the disease that is causing the 2019 novel coronavirus outbreak, first identified in Wuhan China. The new name of this disease is coronavirus disease 2019, abbreviated as COVID-19. In COVID-19, ‘CO’ stands for ‘corona,’ ‘VI’ for ‘virus,’ and ‘D’ for disease. Formerly, this disease was referred to as “2019 novel coronavirus” or “2019-nCoV”.

    There are many types of human coronaviruses including some that commonly cause mild upper-respiratory tract illnesses. COVID-19 is a new disease, caused be a novel (or new) coronavirus that has not previously been seen in humans. The name of this disease was selected following the World Health Organization (WHO) best practice external icon for naming of new human infectious diseases.

  • For how long is the Student Library Card valid?

    Your Student Library Card expires when you unenroll or graduate from Glendale Unified School District.

  • How do I get paid for damages that were caused by the city?

    If you believe you have a valid claim against the City of Glendale, you must fill out a Claim for Damages form and submit it to the City Clerk's Office within six months from the date of occurrence. The City Clerk can be contacted at (818) 548-2090.

    Once the claim form has been received, the City Clerk's Office will forward it to the City Attorney's Office for processing.

    The claim process usually from 45 to 90 days.

    The City Attorney's Office will notify the claimant, in writing, whether the claim is approved or denied.

    It is within the claimant's discretion to seek private legal counsel to assist in this process.    

  • How do I handle a City of Glendale correctable parking citation (C.V.C. 5200 and 5204)?

    CVC Sections 5200 and 5204 require vehicle inspection and evidence of violation correction. The fine may be reduced to $10.00 when proof of correction is completed and signed-off by the Glendale Police Department within twenty-one (21) calendar days of citation issuance. To avoid additional penalty the citation must be paid by the due date. Click here if you do not have your original citation.
  • Other ways to request public records

    Please download and complete the Request for Public Records PDF Form and submit it using one of the following methods:

    • Email: COGCityClerk@glendaleca.gov
    • Fax:      (818) 241-5386
    • In Person: Visit the City Clerk’s counter
    • Location: City Hall, 613 E. Broadway, Room 110, Glendale, CA 91206
  • What is a novel coronavirus?

    A novel coronavirus is a new coronavirus that has not been previously identified. The virus causing coronavirus disease 2019 (COVID-19), is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, like the common cold.

    A diagnosis with coronavirus 229E, NL63, OC43, or HKU1 is not the same as a COVID-19 diagnosis. Patients with COVID-19 will be evaluated and cared for differently than patients with common coronavirus diagnosis.

  • What is Glendale doing about COVID-19?

    On March 16th, 2020, the City of Glendale issued a local emergency proclamation in response to the COVID-19 pandemic in addition to a number of measures already in place across the City to protect members of the public from risk of contracting the virus. To slow the spread of #COVID19, beginning on March 17, 2020 at 12:00 a.m., all bars, banquet halls, and nightclubs in the City of Glendale that do not serve food, along with gyms movie theaters, and others shall be closed to the public. Additionally, The City of Glendale has issued new emergency orders regarding evictions and adult day care centers, and has modified city services and late fees. 

    We will continue to closely monitor and share all new developments and CDC recommendations with our residents and community partners in an effort to take additional actions as appropriate.

  • When will my carts be replaced with the new carts that comply with state requirements?

    The City is currently undertaking a project to replace all burgundy, gray and green colored carts with the new State standard carts. In the meantime, residents can begin bagging their organics recycling such as food scraps and food-soiled paper products in their existing green carts. For additional questions, contact us at Recycle@glendaleca.gov.

  • Why did my collection rates go up?

    • Rates were last set by City Council in 2010 and have not been adjusted since.
    • Commercial and multifamily properties with 5 or more units now billed for collection services from their new hauler. 
    • New hauler contracts allow the City to meet increased costs due and set to maximum rates that a hauler can charge for the next 10 years to:
      • Comply with state laws for recycling (2014), commercial organics (2016), residential organics (2022)
      • Manage to sharp increase in bulky items collection services
      • Reduce the City’s long-term costs for providing the services
    • Customer can reduce service cost by recycling and participating in organics (food scraps and landscaping waste) service. Set up a site visit with hauler recycling specialist for assistance in revising services to reduce size of garbage and increase recycling and organics services.
    • Glendale’s rates still below average compared to rates throughout L.A. County.

     

    By comparison, the City of Glendale’s new rates are still slightly below average when compared to rates throughout L.A. County.

    • The maximum rates that the City established and (locked in for the next 10 years) for the franchise are among the lowest in the County. Glendale’s rates rank 34th lowest (or the bottom 50%) when compared to rates throughout the County’s 88 cities.
  • Will the City provide pails for organics, and provide bags for the pails?

    Each Glendale resident can pick up an organics recycling pail from the Public Works Integrated Waste office. Request a free organics recycling pail here or email recycle@glendaleca.gov. Bags will not be provided. 

  • Can I keep my old carts?

    No
  • ... for swimming pool/spa

    Please follow these steps to obtain the selected permit:

    1. Prepare a full site plan of the proposed project showing:
      1. Pool location. Indicate whether in-ground or raised. If raised, indicate height.
      2. Setback distances from the property lines to the proposed pool/spa (edge of water). Verify the zone at this link and see GMC 30.11.070 for setback standards (search for “pool”).
      3. Any pool equipment (which must be screened/enclosed in single-family zones if within required setbacks per GMC 30.11.030);
      4. Existing and proposed fencing/gates (if proposed is visible from street provide material/product information including image of product and height);
      5. Any existing and proposed landscape/hardscape (if adding paving around pool more than 3’, show that required landscaping on site will be maintained per GMC 30.31); and
      6. Locations of any oak/bay/sycamore trees on or within 20’ of the property or a note indicating none.
    2. Read this important notice regarding your responsibility to obtain Glendale Water & Power clearance for your project:click here
    3. Go to the Glendale Permits Site. Apply and obtain Planning approval for “Plan - Design Review Exemption – Window/Door Replacement”.
    4. Go to the Glendale Permits Site and apply for “Swimming/Spa Pool Permit (Residential).”
  • ... to apply for an ADU

    STEP ONE: RESEARCH

    Before preparing drawings, review the ADU rules and consult Planning/Zoning to screen your project concept for Zoning Code compliance:

    ADU RULES:

    • ADUs on Single-Family Properties
    • ADUs on Multi-Family Properties[PC1]

    EMAIL: Zoning@GlendaleCA.gov (not for plan review)
    PHONE: (818) 548-2140

    COUNTER CONSULTATION (including feedback on conceptual plans): www.GlendaleCA.gov/PlanningAppt

     

    STEP TWO: PREPARE DRAWINGS

    Prepare architectural drawings (site plan, floor plan, elevations, roof plan, and sections, each as separate PDFs) and a photo survey (PDF) of the site and existing buildings.

     

    STEP THREE: PRE-SCREEN

    1. Go to the Glendale Permits Site. Apply and obtain approval for the appropriate Planning application (“Accessory Dwelling Unit – Planning Clearance for Building Submittal or Junior Accessory Dwelling Unit – Planning Clearance for Building Submittal)
    2. Read this important notice regarding your responsibility to obtain Glendale Water & Power clearance for your project:click here

     

    STEP FOUR: APPLY FOR BUILDING PERMIT

    A) Go to the Glendale Permits Site.

    B) Click on “Permits”

    C) Click on “Show Categories (upper left)”

    D) Select and apply for the appropriate building permit

    E) See list of available building permits at this link: click here.


     [PC1]Please make sure  Cassandra provides the text to you. These two lines should be set up as drop down text (when person clicks on them, it expands to the text).

  • Are firefighters from my local fire station conducting these inspections?

    No. As of January 2019, all inspections are being conducted by Fire Prevention Bureau inspectors.

  • Are other public agencies going to ask voters to consider a regional sales tax?

    LAHSA, the Los Angeles City and County’s regional homeless authority, recently surveyed County residents about their support for a potential regional sales tax to help house the homeless. To learn more about this the challenges facing the City and County of Los Angeles, read this recent news report and Los Angeles City Clerk report on the matter of housing the homeless.

    The SCAQMD, South Coast Air Quality Management District, has been considering a possible 1/4% sales tax across the four counties it represents. While this is still in the early stages, there has been a lot of discussion on how to present this to voters by way of a ballot measure in 2020. The polling shows that SCAQMD will want to conduct more public outreach over the next two years to build familiarity with the District before 2020.

    The attached documents compile the relevant pages from the following committee agendas:

    AQMD Legislative Committee Agenda – March 2, 2018

    • ACTION ITEM: 3. Proposed Sales Tax Increase Legislative Concept for Approval
    • Attachment: Draft Legislative Proposal to Authorize a Potential Local Sales Tax Increase Ballot Measure in the South Coast Air District

    AQMD Special Legislative Committee Agenda – March 2, 2018

    • ACTION ITEM: 1. Proposed Sales Tax Increase Legislative Concept and Related Public Survey for Approval
    • Attachments:  SCAQMD Draft Legislative Proposal;  Survey created by FM3

    AQMD Legislative Committee Agenda – April 6, 2018

    • Agenda Item 1: Results of Public Survey Regarding Proposed Sales Tax Increase Proposal and Recommendation Regarding Potential Bill
    • Attachments: Complete FM3 Survey Results; FM3 Summary of Key Findings
  • Can I bag my recyclables and put them in the recycling cart?

    Recyclables should be emptied and placed loose in the recycling cart. Plastic bags get stuck in the machines that sort the recyclables, which causes the machine to jam and stop working. Bagging recyclables risks jamming equipment as well as slows the process when the recycling line removes the bag (full of recyclables) and puts it in the landfill pile.

  • Can I bring BBQ to a park?

    You can bring your own barbecue to a park that already has barbecues installed at the park.  IF the park does not have barbecues on site, then you may NOT bring your own.
  • Can I come in and pull a permit?

    All of our permits are submitted, reviewed, and issued online through our Glendale Permits Portal , nothing is submitted in person. 

  • Can I downsize my current refuse service to save money?

    If you are able to consistently recycle more items, you may be able to reduce your garbage cart size to a 64 gallon cart. Contact our office directly at 818-548-3916 to make this change.  However, you must be sure that your garbage cart lid closes fully for collection.

  • Can I downsize my current refuse service to save money?

    If you are able to consistently recycle more items, you may be able to reduce your garbage cart size to a 64 gallon cart. Contact our office directly at 818-548-3916 to make this change.  However, you must be sure that your garbage cart lid closes fully for collection.

  • Can I enable biometrics for login?

    Yes, upon your first login, the app will ask if you would like to set up biometrics for future logins.

  • Can I get a copy of the inspection report?

    Yes, a copy of the inspection report will be provided to you by your fire inspector after the inspection has been conducted. If an additional copy is needed, please contact your inspector at 818-548-4810.

  • Can I meet with a Councilmember?

    You may request a meeting by contact the City Manager’s Office at (818) 548-4844.
  • Can I request a pre-site inspection?

    Yes, we accept pre-site requests once the permit is issued. 
  • Can inspections be scheduled in advance?

    Most inspections are conducted as part of the inspectors' routine duties and do not involve appointments. The inspectors can reach out to property owners and managers to schedule appointments for buildings that require additional access.

  • Can relatives work together?

    Referencing section 4.6 of the Administrative Policy Manual, Letter K:  

    This policy applies to all employees and does not allow employment situations involving relatives where: 

    • One supervises the other, 

    • Both work in the same division or facility, and 

    • One is related to City Council, City Manager, or City Manager’s immediate staff, regardless of department. 

     If two employees marry, the City will try to reassign one to avoid supervisory conflict; if not possible, the less senior must resign.  

  • Do I need an appointment to speak to someone over the counter?

    All our counters are available for walk-ins except for the Planning/Zoning counter, please click https://qwebbook.glendaleca.gov/qmaticwebbooking/#/ to make an appointment for the zoning counter. 
  • Do I need to obtain a separate permit for Mechanical, Electrical, and Plumbing work?

    Separate MEPs are required for Multi-family and Commercial Projects. 
  • Do I need to request all inspections listed on my permit?

    No, only requests for the type of inspections related to the work that is being done. 
  • Do you offer Express plan check services?

    Yes, we offer express plan check services for commercial projects. To get more information, contact our Economic Development Department (818)548-2005. 
  • Does the City offer translation services or materials?

    The City of Glendale does not provide translation services or materials. In compliance with the Americans with Disabilities Act (ADA) of 1990, auxiliary hearing aids, sign language translation, and Braille transcripts are available upon request. Assisted listening devices are available same day upon request. The City Clerk’ office should be notified 72 hours (three business days) or as soon as practicable for requests regarding sign language translation and Braille transcription services; please direct all accessibility requests to (818) 548-2090. For translations, please specify the language for which you require translation. The exclusive use of City provided interpreters is not required and persons are welcome to use their own interpreter or speak in their native language.
  • Doesn’t this rate change require a two-thirds vote under Proposition 26?

    The proposed residential refuse and recycling services rates are not subject to Proposition 26 because these are charges imposed for refuse and recycling services provided directly to the properties. Services are not provided to those not charged and the charges do not exceed the reasonable cost to provide services.
  • How can I access GBSC?

    Glendale Building and Safety Code can be found on https://www.glendaleca.gov/government/departments/community-development/building-safety/building-codes
  • How can I add an additional contact to my existing permit through the portal?

    Email the permit technician that is assigned to your permit. You can find this information under the summary tab of your permit. 
  • How can I apply for a job at the City of Glendale?

    Members of the public who are interested in employment opportunities with the City of Glendale are encouraged to apply by visiting www.governmentjobs.com/careers/glendaleca. To submit an application, you will need to create an account on the website and select the job posting that interests you. 

    Once your application is submitted, a Human Resources Analyst will review your qualifications for the position. If you qualify, an HR Analyst will contact you regarding the next steps in the hiring process. 

  • How can I check the status of my project?

    Create an account on https://glendaleca-energovweb.tylerhost.net/apps/SelfService#/home and call (818)548-3200 and ask to be linked to your project number. 
  • How can I look up a property to see if it has permits?

    Visit our Property Portal to access records. 
  • How can I look up a property to see if it has permits?

    Use the following link https://glendaleca-energovweb.tylerhost.net/apps/SelfService#/search
  • How can I make an appointment to see my inspector at the counter?

    Contact your inspector directly to make an appointment or you can schedule an inspection at the job site.
  • How can I pay the bill?

    By phone: Call 1(800) 906-6552 PST - 8:00am to 4:30pm

    By mail: Check made payable to the City of Glendale, mailed to Glendale Fire Department, Fire Prevention Bureau, PO Box 269110, Sacramento, CA 95826-9110.

    Please DO NOT pay in cash.

  • How can I reach my inspector?

    Call the office at (818)548-4836 and we can provide you with your inspector's contact information.
  • How can I request a refund for a permit, license, or other service?

    To request a refund, please visit the GlendaleCA.gov website and search for the Application for Refund form.
  • How can I watch a City Council meeting?

    Meetings are livestreamed at https://www.glendaleca.gov/government/departments/office-of-the-city-manager/glendale-tv/live-video-stream and broadcast on local cable channel 6 and you can also view recordings after the meeting at: https://www.glendaleca.gov/government/public-meeting-portal
  • How can someone check the status of their Application for Refund?

    For the status of an Application for Refund, contact the City Clerk’s Office at 818-548-2090.
  • How can someone check the status of their Claim?

    For the status of a Claim, contact the City Attorney’s Office at 818-548-2080.
  • How do I activate my account?

    Once you've created an account, an activation email will be sent to you. Click on the link in the email, and it will redirect you to the app with a confirmation message: "Thank you for confirming your email. Click here to log in."

  • How do I check the status of my job application online?

    You may visit your GovernmentJobs.com account anytime upon completing your application to view its status. Status updates can be found in your inbox. Updates regarding next steps will also be sent to you via the email address you provide on file. 
  • How do I contact the City Council?

    You can email the Council at citycouncil@glendaleca.gov or contact individual Councilmembers via the contact page at https://www.glendaleca.gov/government/city-council.
  • How do I contact the City Manager’s Office?

    You can call (818) 548-4844 or email citycouncil@glendaleca.gov or visit us at City Hall at 613 E. Broadway, Glendale, CA 91206
  • How do I earn points?

    The average passenger car emits around 400 grams (g) of carbon dioxide (CO2) per mile. You earn five (5) Hive Points for every 400g of CO2 reduced or every mile traveled by bus, walking, or bicycling. Earn double the points on weekends! Hive Points are earned at a rate of 10 points for every 400g of CO2 reduced on Saturdays and Sundays.

  • How do I enroll in a baseball program?

    The City of Glendale does not operate a youth sports program such as little league baseball.  If you would like your child to participate in youth baseball, you must reach out to the league within your region.
  • How do I file a complaint for unpermitted construction?

    Please contact Code Compliance/Neighborhood Services at (818)548-3700 
  • How do I get a refund for summer camp after it starts?

    The City of Glendale does not offer a refund once a camp week has started. To request a refund, contact the camp supervisor by the Friday before the camp week begins. A $20 cancellation fee will apply. See the Parent Handbook at GlendaleCA.gov/DayCamps for details.
  • How do I get information regarding upcoming events?

    To remain updated on the latest news and events in Glendale, you can check out our calendar or sign up for our City Connection!
  • How do I initiate a name change?

    For name changes, please reach out to the Los Angeles County Registrar Recorder at 1-800-201-8999.
  • How do I know if an inspector is legitimate?

    Glendale Fire Department inspectors carry identification cards and wear uniforms as depicted in these photographs. Do not be shy to ask for identification and if in doubt, you may call our office at 818-548-4810.

    GFD inspectors will never ask you for money, financial information, or issue bills or invoices on-site.  We may ask for contact information (name, address, phone, email) for the correct point of contact.

    Inspector-Uniforms

  • How do I obtain the inspection card for my project?

    We no longer use inspection cards. All inspection information is posted online.
  • How do I redeem my Hive Points?

    Redeem Hive Points from the “Rewards” tab in the app. Select the Beeline and then select “Redeem” on the item you’d like to redeem your points for. Fill out the pop-up form with your information and we can mail you your exclusive Beeline swag!

  • How do I request a meeting with the City Manager or senior staff?

    You can call (818) 548-4844 or email citycouncil@glendaleca.gov or visit us at City Hall at 613 E. Broadway, Glendale, CA 91206
  • How do I request an inspection?

    Create an account on https://glendaleca-energovweb.tylerhost.net/apps/SelfService#/home and get linked to your permit to schedule inspections.
  • How do I reserve pickleball courts / tennis courts?

    The City of Glendale does not reserve individual tennis or pickleball courts.  You can reach out to the tennis court concessionaire at Fremont Park, Scholl Canyon Golf & Tennis or Glorietta Park for respective court reservations.  All other parks are available on a first-come first-served basis.
  • How do I share my opinion with the City Council on an issue?

    You can email the Council, speak at a meeting or submit written comments.
  • How do I speak at a City Council meeting?

    You can speak in person or submit a public comment online or by email. Speaker cards are available at the meeting.
  • How do I start the process of upgrading my electrical meter?

    Start off by requesting a meter spot from GWP Electrical Engineering (818)548-3921 GWPElectricEngineeringINFO@Glendaleca.gov 
  • How does a business obtain Green Business Certification?

    Businesses must register for the program at www.greenbusinessca.org – click on GET CERTIFIED then APPLY TODAY. Enter all the required fields.

    Eligible businesses will receive assistance conserving resources, preventing pollution, reducing carbon emissions, and minimizing waste. Businesses will be provided individual assistance to fulfill the program measures as well as verify current site efficiencies.  Resources and tools such as sample green cleaners and are provided (where applicable) at no cost.  Rebates are available for up to $250 - $1,000 for qualifying businesses for other costs that may be incurred.

     

    **BIPOC/Hispanic/Latinx, LGBTQ, and certified minority-owned businesses are eligible to receive up to $1,000 rebate to cover costs incurred to achieve the certification. Limited funding available.

  • How does the City help youth/minors with their onboarding paperwork?

    The Front Desk staff at the Human Resources Department assist youth in completing their onboarding paperwork in-person by walking them through each of the questions on the applications and helping them complete the onboarding process with the necessary documents such as ID and work permits. Minors must be present during onboarding with their parents or guardians as additional signatures are required for those under 18 years of age. 
  • How does the permit process work?

    All of our permits are submitted, reviewed, and issued online through our Glendale Permits Portal, nothing is submitted in person. An issued permit is good for 180 days from the date of its issuance.
  • How have residential refuse rates changed historically?

    It has been more than 12 years since the City last adopted a solid waste rate increase (2010).  Since then, the cost of service to collect, transport, and process the solid waste in the City has continued to increase.  The proposed rates will ensure that the City’s Integrated Waste management operation collects sufficient revenue to cover operating and capital expenses, and maintain sufficient cash reserve to provide reliable service and run solid waste management operations efficiently consistent with industry standards.

  • How is the bill calculated?

    Each year fees are reviewed and are subject to change. Bills are based on half-hour increments. Activity associated with the inspection is billed, include, actual on-site inspection time, travel, and some administrative work performed in our office for filing, reviewing reports, and other related duties. The current rate is listed as a line fee item in the Fire Department fees of the City’s fee schedule.

  • How long does a Green Business Certification last?

    Once the businesses pass the onsite verification visit, they are certified for a three-year period from the final onsite visit day.

  • How long does it take to process a Claim?

    The processing time for claims typically ranges from 9 to 12 weeks within the legal department.
  • How long does it take to process a refund?

    The processing time for refunds typically ranges from 9 to 12 weeks.

  • How long does plan review take?

    Regular plan check takes about 8-10 weeks from the date plan check payments are made. 
  • How long does the certification process take?

    The amount of time for a business to achieve certification varies depending on several factors i.e., how many green practices are in place, how complex the facility is (e.g., does it include a commercial kitchen or is it larger than 10,000 sq ft?), and how quickly a property can implement efficiency measures.   A newer property with many existing green measures can typically be certified in two to three months.  A facility requiring comprehensive changes can take up to six months.

  • How long is my permit good for?

    An issued permit is good for 180 days from the date of its issuance. 
  • How long is my plan check application good for and can I apply for an extension?

    Plan check is good for 1 full year from the date of submittal, You may apply for a plan check extension request by filling out the extension application. 
  • How much time do I have to clean up the space that I reserved?

    Your reservation time must include the amount of time you need to set-up and the amount of time you need to clean-up. Your facility permit agreement will give you the start and end time of your reservation and that time is inclusive of any time you need for set-up and for clean-up.
  • How much time do I have to make the corrections? Can I request an extension?

    Corrections that are identified are required to be addressed immediately.  The Fire Department does not give a “time to comply”. We do, however, indicate an estimated date or number of days in which we plan to follow up.  That is not to say you have that much time to leave a deficiency as-is.

    Generally, if you will not be ready for the re-inspection, you may request an extension of the re-inspection date.

  • How should I recycle shredded paper?

    Shredded paper is difficult to recycle at a recycling center. Once ripped open, the materials are more likely to scatter. Bag your shredded paper in a clear bag and place it into the organics cart for its best chance at being recycled. All shredded paper should be free of staples, tape, and window envelopes.

  • I can log in to MYGWP Account, however, I am unable to view my bill.

    If you are unable to view your bill, you may need to add Adobe Reader to your device. If you are still unable to view your bill, please contact us at GWPCustomerService@glendaleca.gov and we will ensure that you can view your bill. 
  • I didn’t see any fire inspectors or firefighters in my building. How do I know this invoice is legitimate?

    Inspections are not always prescheduled and are conducted as the inspector’s schedule permits. 

    We posted a sample bill on our website so you can verify if the bill you received is legitimate.  If any of the key information does not match, such as how to make payments (which is also listed below), then it is not legitimate.

  • I have items that don’t fit in my regular trash cart (mattresses, refrigerators, etc.). How do I schedule a bulky item pickup?

    Single-family homes and apartment complexes with 2-4 units can request a Bulky Item Pickup here. Leaving bulky items on the curb, street, or the premises without arranging for proper disposal with Property Management is considered illegal dumping and subject to fines. 
  • If I don’t have social media, how can I stay up to date on outage information?

    Click here to view our Live Outage Map. You can also follow our Twitter feed on our homepage. Communication via phone, text, or email is a fast and easy way for us to reach you. Whether we need to notify you we can get a hold of you. To update your contact information, click here to register/log-in to the MYGWP portal. Once logged in, go to “Manage Account” and enter your phone number in “Customer Contact”. There is also an “Account Contact” tab where you can enter your email address. Or call us at 855-550-4497 to update your contact information.  

    It is also important to update your contact information on our Everbridge calling system. If necessary in emergency situations we will update our customers with an automated calling system or an email. Click here to update your emergency contact information on Everbridge.

  • If I have questions, who can I contact?

    Questions about the bill or payment should be directed to the Glendale Fire Department’s billing vendor, Wittman Enterprises, LLC at 1 (800) 906-6552 PST – 8:00 am to 4:30 pm.

  • If I’ve termed out on one Commission, can I serve on another?

    Yes, individuals may serve on different Boards, Commissions, or Committees after completing two terms on a prior Commission.
  • Is the construction permit declaration and the owner builder form required at the time of application submittal?

    No, those two forms are not required to be filled out if you are submitting for plan check review. If your permit DOES NOT require plan review, you must have them filled out. 
  • Is there compensation for serving on Boards and Commissions?

    Members of all City Boards, Commissions, and Committees (except Glendale Housing Authority) serve on a volunteer basis and do not receive compensation.
  • LOW-INCOME SMALL BUSINESS GRANT

    • Business must have 25 or fewer employees.
    • Business must have been in operation for at least one year as of July 1, 2020.
    • Business is a restaurant or defined as a “non-essential” business under Safer at Home restrictions, including bars, bowling alleys, beauty salons or barbershops, retail stores, nail salons, gyms or fitness centers and spas.
    • 51% of the employees, including the owner, must be LOW-INCOME. Refer to the chart below for income levels.
  • LOW-INCOME SMALL BUSINESS GRANT

    • Business must have 25 or fewer employees.
    • Business must have been in operation for at least one year as of July 1, 2020.
    • Business is a restaurant or defined as a “non-essential” business under Safer at Home restrictions, including bars, bowling alleys, beauty salons or barbershops, retail stores, nail salons, gyms or fitness centers and spas.
    • 51% of the employees, including the owner, must be LOW-INCOME. Refer to the chart below for income levels.
  • Multifamily

  • My project is under construction and we have to make changes to the approved set, how do I submit?

    To submit a revision, contact your plan checker, they will unlock the portal to allow new file uploads. (Revisions must include: clouded revised sheets, original approved set, and a memo or narrative sheet that lists all the changes. 
  • Rent Freeze Information

    Rent Freeze

    The Rent Freeze Ordinance and the Rent Freeze expired on February 27, 2019.

    Rent Freeze Summary/ Questions & Answers (PDF) 

    On November 27, 2018, the Glendale City Council adopted an ordinance (“Ordinance”) imposing a 60-day rent freeze.  The rent freeze commenced on December 27, 2018 and expired on February 27, 2019 (“Rent Freeze Period”). 

    • Generally, for tenancies commencing on or prior to September 18, 2018, the Ordinance required landlords of multifamily units to limit the rents they charged during the Rent Freeze Period to no more than the rent they were charging for a unit on September 18, 2018.  Any rent increases imposed during the Rent Freeze Period may not exceed 5% of the rent in effect on September 18, 2018.  For tenancies commencing after September 18, 2018, rents may not exceed the rent at initial tenancy and any rent increase was subject to the same 5% limitation during the Rent Freeze Period.  The landlord must comply with the notice requirements of state law to impose any rent increase.

    • Example: If a landlord was charging rent of $1,000 per month for a unit on September 18, 2018 and a rent increase went into effect for that unit on October 1, 2018 for $1,200 per month, the landlord must roll back the rent during the Rent Freeze Period to $1,000 per month. The landlord may increase the rent during the Rent Freeze Period by as much as 5% resulting in a new maximum rent of $1,050/mo., provided it has given notice as required by state law.

    • Among others, the Ordinance exempted the following from the rent freeze:
      • Single Family Homes
      • Condominiums or Townhomes
      • Rental units that received a Certificate of Occupancy on or after February 1, 1995

    The Council also directed City staff to prepare a right to lease ordinance to include a requirement for landlords to offer tenants a one-year lease, non-binding hearings for certain rent increases, and the right for the tenant to receive relocation if rent increases exceed a specified percentage per year.  

    For more information about the rent freeze, please email Rent@GlendaleCA.gov or call (818) 548-3926.

    Meeting Agendas, Minutes & Videos

    City Council Meeting - November 27, 2018
    Agenda
    Staff Report
    Minutes
    Video

    City Council Meeting - November 13, 2018
    Agenda
    Staff Report
    Minutes
    Video

    Disclaimer

    The Glendale City Council adopted an ordinance imposing a two-month rent freeze commencing on December 27, 2018 and expiring on February 27, 2019 (“Rent Freeze Period”). Please note that City staff is prepared to offer assistance and provide general information on subjects that are covered by the Rent Freeze Ordinance.  However, City staff cannot provide legal advice, interpretations, or recommendations about what to do in a specific case or private legal matters. City staff cannot interpret, advise, or adjudicate matters pertaining to alleged breaches of a rental agreement or what constitutes proper notice under state law. Staff is instructed to let you know when your question is one that should properly be answered by a lawyer.

  • SMALL BUSINESS RECOVERY GRANT

    • Must have 500 or fewer employees.
    • Businesses must be in operation for a minimum of 6 months as of July 1, 2020.
    • All business types are eligible to apply (excluding loan packagers and businesses affiliated with gambling, among other narrowly defined prohibited businesses).
    • Non-profit organizations are eligible (excluding houses of worship).
  • Test Question

    Test Answer
  • What are inspectors looking for?

    During inspection fire inspectors are looking for fire hazards in all public spaces, which include areas like stair shafts, hallways, corridors, exit balconies, assembly rooms, utility and laundry rooms, storage areas, and garages. If buildings are equipped with fire alarms or automatic sprinkler systems, records of service/certification will be required to ensure these systems are being professionally serviced/certified, and are maintained in proper working order.

  • What are the conditions and approved methods and materials that can be used in lieu of the polyethylene vapor retarder and will it require a building modification?

    A Building Modification will not be required. Click HERE to view the approved methods and products. 
  • What are the counter hours?

    Our public counter is open 7am-12pm.
  • What are the minimum submittal requirements for New Single Family Dwelling projects?

    Click HERE to view the minimum submittal requirements for New Single Family Dwelling projects. (All other project type submittal requirements COMING SOON!)  
  • What are the new trash and recycling cart colors and labeling?

    The new carts will have a black base with a black or gray lid for trash, a blue lid for recycling, and a green lid for yard trimmings (including organics).
  • What are the rate changes and how many years will rate increase?

    The rate increase will be spread over 5 years to help reduce its impact on residents. The new rates are noted in the Prop 218 letter and took effect July 1, 2023. 

  • What can I do in my land use zone? 

    Once zoning has been discovered online (using the link above), general land use tables can be reviewed within the Glendale Municipal Code at 30.11 (Residential Districts), 30.12 (Commercial Districts), 30.13 Industrial Districts, 30.14 Mixed Use Districts, 30.15 Special Use Districts, or Downtown Specific Plan (DSP) at https://www.glendaleca.gov/home/showpublisheddocument/72328/638309896837370000 
  • What can I do to prepare for the inspection?

    Below is a list of the most common aspects of a typical fire and life safety inspection. You can use this list as a tool to assist you in maintaining your building in proper condition, thereby avoiding violations of the Fire Code and other Health and Safety Standards. For more information, you can call the Fire Prevention Bureau at (818) 548-4810, and ask to speak with a Fire Inspector.

  • What can I use Hive Points for?

    Hive Points can be redeemed in the app for exclusive Beeline swag. We’ll be adding offers from some of your favorite local businesses too. Want us to reach out to your favorite business? Let us know: beeline@glendaleca.gov

  • What do I do if I forget my password?

    You can use the "Forgot my password" option on the login page. Follow the prompts to reset your password.

  • What documents are needed for a Window Replacement permit?

    Window Schedule and a Site Plan, prior to applying for a permit, you must need to get a Design Review Exemption. 
  • What does the City Council do?

    The City Council sets policy, approves the budget, adopts laws, and represents the community’s interests.
  • What does the City Manager do?

    The City Manager is the chief executive officer of the city, responsible for day-to-day operations and implementing policies set by the City Council.
  • What I can find current job openings?

    Current job postings for the City of Glendale can be found on www.governmentjobs.com/careers/glendaleca. New job postings are available every Monday. 
  • What if I don’t receive my new carts?

    Please call Public Works Integrated Waste Management: 818-548-3916.
  • What information is required to create my account?

    To create an account, you'll need to provide your first and last name, email, create a password following specific criteria, birth year, gender, street address, city, and zip code. Additionally, you'll need to check boxes confirming your age and acceptance of terms and conditions. You also have the option, if applicable, to join a community group and let us know your vehicle type.

  • What is a Modified Soil Report?

    A Modified Soil Report is a soil report based on professional geotechnical experience with soil conditions in the City of Glendale (By a private Geotechnical consulting firm) and not on site specific soil sampling. An application for a Building Code Modification Request (BMOD) to allow the use of a Modified Soil report may be submitted for those projects that represent limited geotechnical hazard and are granted on a case-by-case basis.
  • What is my maximum height?

    Once zoning has been discovered online (using the link above), maximum height requirements can be reviewed within the Glendale Municipal Code at 30.11 (Residential Districts), 30.12 (Commercial Districts), 30.13 Industrial Districts, 30.14 Mixed Use Districts, 30.15 Special Use Districts, or Downtown Specific Plan (DSP) at https://www.glendaleca.gov/home/showpublisheddocument/72328/638309896837370000 
  • What is my property's maximum density?

    A property’s maximum density is determined by its underlying zoning land use designation. Maximum density can be reviewed within the Glendale Municipal Code at 30.11 (Residential Districts), 30.12 (Commercial Districts), 30.13 Industrial Districts, 30.14 Mixed Use Districts, 30.15 Special Use Districts, or Downtown Specific Plan (DSP) at https://www.glendaleca.gov/home/showpublisheddocument/70086/638127427253830000 
  • What is Senate Bill 1383?

    Read more about SB 1383 here.

  • What is the average pension for retired City of Glendale employees?

    The average pension for retired non-safety employees is $30,730 as of June 30, 2016. The average pension for retired safety employees is $61,940 as of June 30, 2016. We are awaiting 2017 numbers from PERS. Additional information can be found here: https://www.glendaleca.gov/Home/ShowImage?id=36012&t=636716160000000000

  • What is The Compliance Engine? Why am I getting letters from them?

    The GFD entered into a contract with a third party internet based service provider for processing the certification reports of all fire protection and life safety systems.  You may have or will receive a letter from The Compliance Engine notifying you that systems in your building require testing / inspection / maintenance by qualified, licensed contractors.  Those contractors will submit their reports to the GFD by uploading them into The Compliance Engine’s website.  Any deficiencies noted will be reported to you by the Compliance Engine.

  • What is the cost to participate?

    Participation in the Glendale Green Business program is a free service to businesses located in cities where funding is provided.  Contact the Green Business Program team by emailing greenbusiness@glendaleca.gov.

  • What is the cut off time for next day inspection?

    You may request for an inspection by 1:30 PM to get a next day inspection scheduled. 
  • What is the length of the recruitment process?

    The recruitment process can vary depending on the position. 

    • Application Review: Once you submit your online application, it’s reviewed to ensure you meet the minimum qualifications. 

    • Examination Process: Applicants may need to complete written exams, oral interviews, or other assessments. Each component typically requires a minimum score of 70 to move forward. 

    • Eligible List: Successful candidates are placed on an eligible list, which can remain active for 1 to 2 years, depending on whether it's an open or promotional list. 

    • Pre-Placement Exams: Before appointment, candidates must pass a medical and/or psychological exam, including drug/alcohol screening. 

    • Probationary Period: Once hired, employees generally serve a probationary period of 6 months to 1 year. 

    For specialized roles like Police Officers, the process can take 3 to 12 months, involving physical assessments, background checks, interviews, and psychological evaluations. 

  • What is the maximum floor area ratio (FAR) for my property?  

    A property’s FAR is determined by its underlying zoning land use designation.  Once zoning has been discovered online (using the link above), general development standards can be reviewed within the Glendale Municipal Code at 30.11 (Residential Districts), 30.12 (Commercial Districts), 30.13 Industrial Districts, 30.14 Mixed Use Districts, 30.15 Special Use Districts, or Downtown Specific Plan (DSP) at https://www.glendaleca.gov/home/showpublisheddocument/72328/638309896837370000 
  • What is the zoning designation of my property?

    You may discover the zoning land use designation of a property online at https://glendalegeo.maps.arcgis.com/apps/webappviewer/index.html?id=79315f9193f8454ba277ca12019d3226 
  • What programs does  Community Services and Parks provide for youth?

    Please visit GlendaleCA.gov/LG for our quarterly publication which lists any and all available classes and programs available for youth, adults, and seniors.  You can also find information on our registration site MyGlendaleParks.com.
  • What regulation monitors rate changes?

    In November 1996, California voters passed Proposition 218, the “Right to Vote on Taxes Act.” This constitutional amendment protects taxpayers by limiting the methods by which local governments can create or increase taxes, fees and charges without taxpayer consent. Prop 218 requires voter approval prior to imposition or increase of general taxes, assessments, and certain user fees. Specific features also include increased notification and protest requirements. For more information, visit http://www.californiataxdata.com/pdf/Proposition218.pdf.
  • What should I do for this exchange?

    • Set out ALL your old carts on your NEXT service day, EMPTY or FULL
    • DO NOT REFILL your carts after they’ve been emptied!
    • Notify everyone using the carts (i.e., Landscapers) to not use after these are emptied.
    • Leave all carts out at the curb until removed.
    • If carts are NOT empty, they will NOT be removed.
    • Old carts will NO LONGER be serviced after the cart exchange.
  • What's my setback?

    Once zoning has been discovered online (using the link above), setbacks can be reviewed within the Glendale Municipal Code at 30.11 (Residential Districts), 30.12 (Commercial Districts), 30.13 Industrial Districts, 30.14 Mixed Use Districts, 30.15 Special Use Districts, or Downtown Specific Plan (DSP) at: https://www.glendaleca.gov/home/showpublisheddocument/72328/638309896837370000 
  • When and where does the City Council meet?

    The Council typically meets on Tuesdays at 6:00 PM in Council Chambers. Check the calendar for specific dates: https://www.glendaleca.gov/government/public-meeting-portal
  • When are construction hours?

    Construction hours are from 7 am until 7 pm, Monday through Saturday. It’s illegal to do outdoor construction or repair work in or near (within 500 feet of) residential areas between 7 p.m. and 7 a.m., on Sundays, or on holidays—unless you have a special permit. (GMC 8.36.080: https://ecode360.com/43345448#43345511
  • When did you start billing? I never received a bill in the past.

    We began billing in 2014.

  • When does the new rate become effective?

    Rates are revised annually, effective July 1 of each year.

  • When is a Geotechnical Report required?

    Please refer to our most recent Informational Bulletin to determine whether or not your project will require a Geotechnical Report (Soil Report).
  • When is property line survey required?

    Whenever an inspector cannot determine where a property line is located, a survey will be required. This can be to ensure that building setbacks are correct and to determine that a new property line wall is fully located on the property that the permit was issued to.
  • When is the next City Council meeting? How can I get involved?

    Click here to access all City Council meeting schedules and agendas. You can tune in to our next Council Meeting on Youtube, GlendaleTV, the Cablecast App, or in person at Glendale City Hall. 
  • When will I receive my new carts and when can I use them?

    Carts for residential properties serviced on Tuesdays and Wednesdays will be replaced at the end of 2023.  Properties serviced on Tuesdays will receive new carts in late November, while properties serviced on Wednesdays will receive new carts in December.  Remember to place your old collection carts out for removal on the service day following your new cart delivery.  It may take a few days for your old carts to be removed.

  • Where can I find current job openings?

    Current job postings for the City of Glendale can be found on www.governmentjobs.com/careers/glendaleca. New job postings are available every Monday. 
  • Where can I find notary services?

    The City of Glendale does not offer public notary services. You will need to seek notary services from a local business that provides these.
  • Where can I find the agenda or minutes?

    Agendas, minutes, and video archives are available at https://www.glendaleca.gov/government/public-meeting-portal. Agendas are posted at least 72 hours before meetings.
  • Where can I get a copy of the Security Notes and Cal Green forms?

    All plan check forms can be found on https://www.glendaleca.gov/government/departments/community-development/main-applications
  • Where can I get my Certificate of Life document completed?

    For completion of a Certificate of Life document, contact the City Clerk’s Office at 818-548-2090.
  • Where can I obtain a copy of my Divorce Decree?

    You can request a copy by contacting the Los Angeles Superior Court at 213-742-1884.
  • Where can I submit the completed form?

    Visit this website.

  • where's my trash can?

    i don't know
  • Who can apply for a Green Business Certification in Glendale?

    The business must be in operation for a minimum 3 months of one of the following sectors:

    • Home Office
    • Office
    • Retail
    • Restaurant

    **BIPOC/Hispanic/Latinx, LGBTQ, and certified minority-owned businesses are eligible to receive a rebate while funds last!

  • Who can I speak to if my waste was not collected?

    If your waste was not collected, call Public Works at (818) 548-3916. Reminder that all properties are required to have trash, recycling, and organics services.
  • Who do I call for animal control issues?

    For animal control inquiries, please contact the Pasadena Humane Society at 626-792-7151.
  • Who is the City Manager?

    The current City Manager is Roubik Golanian. You can read their bio on the City’s website at: https://www.glendaleca.gov/government/departments/management-services/glendale-city-managers
  • Who is the Mayor and how are they selected?

    The Mayor is selected annually by the City Council. The current Mayor is Ara Najarian.
  • Why am I getting a bill?

    State law requires all multifamily residential buildings to be inspected by the Fire Department annually and authorizes the Fire Department to charge a fee to recover costs. California Health and Safety Code (HSC) §13145, §13146, §13146.2, §17921. Multifamily residential buildings are broadly defined as apartments, condominiums, and townhomes (of 3 or more units), hotels, and motels.  The Fire Department is charging a fee to recoup part of the costs for conducting these mandatory inspections and for the necessary support staff and infrastructure of this program.

  • Why am I receiving more than one bill for the same property?

    Beginning January 2020, we will be billing each month there is any fire inspection activity related to your property. In the past, we billed only after the property's inspection status was considered "complete."

  • Why are we exchanging residential carts?

    To comply with California’s new trash and recycling cart color and labeling requirements (SB 1383), Public Works will be replacing all residential carts in two phases over the next two years.

  • Why aren’t tea bags accepted in the organics recycling cart?

    Tea bags are not accepted in the organics recycling cart because they do not fully decompose. Tea bags are made of a variety of materials such as bleached paper, plastic or nylon and are often sealed with glue and other chemicals. Visual inspections of tea bags are impossible, so unless you are confident that the tea bag and its materials are completely decomposable, it is better to default on not placing tea bags in the organics cart.

  • Why do food scraps need to put into a clear plastic bag and then put into organics recycling?

    We ask residents to bag food waste and soiled paper products because food scraps and paper products are sent to a different location than yard trimmings. The clear bags help food waste be easily identified so the material can be separated.  The City has developed an online video about our curbside collection process.  Please let us know we can provide further clarification.  Be sure to visit www.GlendaleRecycles.com for program details
  • Why is bagging of food scraps and food-soiled paper products required?

    Bagging is required because food scraps and food-soiled paper products are sorted at the transfer station in order to be processed separately from yard trimmings.  At this time, bagging food scraps and food-soiled paper products is the way materials can be sorted at the transfer station.

  • Why is the City increasing garbage rates?

    The City last revised refuse rates in 2010.  The rate increase is related directly to:

    • Sustaining the current level of collection services to residents
    • Increase in state regulations (Senate Bill 1383, Short Lived Climate Pollutant Reductions) requiring the mandatory collection of organic waste
    • Increase in transportation and disposal costs due to the imminent closure of Scholl Canyon Landfill
    • Increased operational costs for collection, bulky and abandoned item cleanup, street sweeping, and recycling processing services
  • Why local control?

    Glendale is 112 years old. That history includes a treasured story of fiscal responsibility. The City responsibly reduced its workforce by 337 employees, including 40 police officers and firefighter, during the five years following the Great Recession. Service levels were and continue to be maintained; however, every year it costs more money to upgrade and maintain the steel, concrete, and other infrastructure that make Glendale a sustainable urban environment to live, work, and play. For example, since fiscal year 2011-2012, the cost to replace a sidewalk has more than doubled from $4.50 to $10.30 per square foot. During the same timeframe, the cost per lane mile of street slurry sealed increased by over $11,500. Everything from streets to sewer lines and fire stations to parks are part of the City’s long-term budget priorities. The City can’t rely on other regional agencies to prioritize the immediate needs of the City of Glendale. Past examples have shown the City that Glendale doesn’t receive an equal share of the money it generates in sales taxes imposed by regional agencies. Measure S is a guarantee that every dollar collected in Glendale will be used to meet Glendale’s budget priorities, like maintaining a local sustainable urban environment.

  • Will I be charged for the new carts?

    No: You will not be charged for the new carts.