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Expand/Contract Questions and Answers

  • A plumber found roots from a City tree in my lateral line. Will the City remove the tree and who is responsible?

  • A traffic sign was knocked down or vandalized, who do we contact to report it?

  • A windstorm knocked down a lot of tree branches and palm fronds. Can the City come and pick them up?

  • How can I tell if the tree in front of my house belongs to the City or to me?

  • How do I report a pothole?

  • How long does it take for the City to fill a pothole once it has been reported?

  • I called to have my sidewalk repaired and now there’s a black asphalt patch there. Why didn’t the City remove the broken sidewalk and replace it with fresh concrete?

  • I have an indigenous tree (Oak, Bay or Sycamore) on my property that’s protected by law. How do I go about having it trimmed?

  • I have sewage backup in my home. What should I do?

  • I would like a tree removed from my parkway, is this possible?

  • It's raining and the street is flooded, what should I do?

  • My driveway is cracked and damaged. Will the City fix it?

  • My gardener has offered to trim a City tree for me, is he/she allowed?

  • The City cut down our parkway tree and left a stump. Are they coming back to remove it?

  • The City just trimmed the parkway trees but it looks like more can be done. Can the City trim them some more?

  • The sidewalk is lifted and is a tripping hazard. How is this taken care of?

  • There's a sewer odor emitting from somewhere. Should I be concerned?

  • Where can I drain my pool water?

  • Will the City prune the palm tree in front of my house?

  • Will the City trim the street tree in front of my house?