City of Glendale, CA
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FAQs
Find the answers to frequently asked questions here. Click on the links below to view each category, and then click on individual questions to read answers.
Yes, there are three ways to contact the library:
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To speak to library staff, call (818)548-2021, during the hours of 10:00 AM – 8:00 PM, Monday – Thursday, 10:00 AM - 6:00 PM Friday - Saturday, 1:00 PM - 6:00 PM Sunday.
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To send staff an email, email LibraryInfo@GlendaleCA.gov.
- Connect through Live Chat, Monday – Friday: 5:00 AM – 8:00 PM, Saturday: 6:00 AM – 8:00 PM, Sunday: 9:00 AM – 6:00 PM. To access, click on the Need Help? Chat Live Now icon at the bottom of this page.
The loan period for books, CDs, DVDs, games, and other non-electronic materials is 3 weeks. Items will auto renew for up to a maximum of 5 times if there are no pending holds. Items will be eligible for up to 2 automatic renewals.
This change is intended to increase the availability of materials and encourage more active usage.
As a reminder, items with holds are not eligible for renewal and certain item types do not renew, including Book Kits, Nature Backpacks, Stargazing Kits, and others.
You may pickup your holds from one of our open locations when they are ready for you. You may pick them up from our hold shelves and check them out at the service desk.
Holds ready for pick up will be kept on the hold shelf for 7 days.
For additional information and updates regarding our in-person services, please visit the In-Person Services page or call (818) 548-2021.
We have many digital services available and can be accessed on our Digital Library page.
Want to know more about Glendale’s history? Need help with a local history research question? The Glendale History Room is here to help. Our collections include Glendale city directories from 1906-1977; historical photographs, maps and periodicals; local newspapers; and published books.
Finding aids for archival collections are on the Online Archive of California.
A selection of historical images are in Calisphere.
The Glendale History Room is currently open by appointment only. Please contact us at GlendaleHistoryRoom@GlendaleCA.gov or (818) 548-2037 for more information.
Add/change your existing email here.
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Enter your library card/eCard number and current PIN, click “Submit.”
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Click “My Account.”
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Click “Edit account.”
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Enter your email address. To change existing email, replace it with a new email address.
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Click “Submit” at the bottom of the page.
To select a PIN/Password for your new library card follow these steps:
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Login to your account here.
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Enter your library card/eCard number, and leave the alphanumeric PIN or Password field blank.
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Click “Submit” then you will be prompted to set up a PIN.
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Enter an alphanumeric PIN twice, click “Submit.”
Reset/change your existing PIN by logging into your library account and going to "change your account password"here.
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Enter your current PIN.
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Enter your new PIN (it must be at least 6 digits) twice.
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Click on "Save Password.”
LINK+
LINK+ is integrated with the library’s catalog and you can place and manage holds yourself online.
Interlibrary Loan is only accessible via requests to staff, and items are accessible on a case by case basis. If an item is not available through LINK+ and you would like to request it via Interlibrary Loan, submit this form.
Search the library catalog to find the item you are looking for, and if you cannot find the item:
- Click on "Search other resources" on the top right of the catalog page. Select "Try your search in LINK+."
- Once you have found the item you are looking for select "Request it."
- Then select "Glendale Library, Arts & Culture" from the drop down menu and click "Submit."
- You will be taken to a separate window that will direct you to put in your library card number. For further assistance on requesting LINK+ items please view our LINK+ Tutorial.
Interlibrary Loan (ILL)
Thousands of eBook and eAudiobook materials are available for checkout instantly with your library card. For an updated list of services you can login to, visit eBooks and eAudiobooks and read or listen to a book on your tablet, smartphone, eReader, or computer.
CloudLibrary: Thousands of eBooks and Audiobooks for adults, children, and teens. Access online or download the Bibliotheca Cloud Library App. View tutorial
Freading: Over 1,100 publishers and a vast array of eBook titles are instantly available from around the globe. Access online or download the Freading App. No Audiobooks. View tutorial
Hoopla: Borrow eBooks and comics instantly. Access online or download the Hoopla Digital App. View tutorial
Vlume: eBooks and eAudiobooks in Armenian. էլեկտրոնային գրքեր ե ձայնագրքեր հայերենով. View tutorial
TeenBookCloud: eBooks and graphic novels geared for Teens. TeenBookCloud also features a collection of 100+ classics, Shakespeare, fiction, and non-fiction audiobooks. Online access only. View tutorial
TumbleBookLibrary: Children's eBooks, Read Along eAudiobooks, and Common Core reading. Online access only. View tutorial
TumbleMath: Collection of math eBooks and Read Along eAudiobooks for primary school readers, complete with animation and narration as well as lesson plans and quizzes. Online access only. View tutorial
AudioBookCloud: A great collection of eAudiobooks in a variety of genres of new titles, classics, non-fiction, children's books, teen books, Spanish language. Online access only. View tutorial
The library offers the following eMagazines and eNewspapers:
PressReader: Thousands of eMagazines and Newspapers in over 100 languages are available at your fingertips with your library card. Access online or download the PressReader App. View tutorial
The library offers a world of music available online for free with your library card from a variety of sources.
Alexander Street Music Online: Offers hundreds of thousands of streaming audio recordings. Every object in the collection is indexed for subjects, historical events, genres, people, cultural groups, places, time periods, and ensembles. Online access only. View tutorial
Freegal Music: Offers a collection of over 15 million songs, music videos and audiobooks from more than 40,000 music labels worldwide including Sony Music, Epic, RCA, and Columbia. Streaming is available 24/7 online or through the Freegal Music App. You can also download up to three songs per week to keep on your device. View tutorial
Hoopla: Offers over 250,000 albums. Access online or download the Hoopla Digital App. View tutorial
Naxos Jazz Library: Naxos Music Library Jazz [NMLJ] offers a streaming of jazz legends and contemporary jazz. The recordings in Naxos Music Library Jazz come from over 200 labels and include the catalogue of Blue Note Records, Warner Jazz, EMI, Fantasy and others. Access online or download the NML Jazz App. View tutorial
Naxos Music Library: Stream Classical, Jazz, World, Classic Rock, Nostalgia music from over 640 labels such as ARC, Berlin Classics, BIS, Capriccio, Chandos, EMI Classics, Erato, Finlandia, Hänssler Classic, Harmonia Mundi, Hungaroton, Naïve, Naxos, Nonesuch, Nimbus, Ondine, RCA Records, Sony Classical, Teldec, Virgin Classics and Warner Classics. Access online or download the NML App. View tutorial
The library offers access to movies through the following services:
Hoopla: Offers thousands of movies and television shows available instantly with your library card. Access online or download the Hoopla Digital App. Hoopla is even available on your TV! View tutorial
The library offers a variety of online learning activities for children:
ABCmouse: Educational games, books, puzzles & songs for kids ages 2-8 available for home checkout. Access online or download the ABCmouse App. View tutorial
Creativebug: Learn a new skill and get crafting with step-by-step video tutorials. Online access only. View tutorial
Homework Help Now: Tutoring, practice tests, flashcards, and live online homework help. Access online or download the Brainfuse HelpNow App. View tutorial
TumbleMath: Collection of math eBooks for primary school readers, complete with animation and narration as well as lesson plans and quizzes. Online access only. View tutorial
The library offers many databases that will help you with your research. We have highlighted the following databases below that will help you find articles and more for general research. Click on the following links below to explore more:
Academic Search Premier: A leading scholarly database that provides access to peer- reviewed full text journals, magazines, and other valuable resources. Geared for high school and college students. View tutorial
Explora Primary Schools: A dictionary, encyclopedia, and a collection of images are included in this database for children. View tutorial
Explora Public Libraries: A general reference resource primarily for K-12 students. Includes an encyclopedia, dictionary, and an image library to help you with your research. View tutorial
Gale Virtual Reference Library: An online library of reference titles; includes texts related to American and world history, biographies, health, arts, business, travel, religion, and multicultural studies. View tutorial
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