FAQs

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Find the answers to frequently asked questions here. Click on the links below to view each category, and then click on individual questions to read answers.

General Library Information
When is the library open?
Can I contact the library?
Where can I return my library books?
Can I donate books to the Library?
How long can I check out library materials for?
Will I be charged for late fees for current items checked out on my library account?
What is going to happen to physical items I've requested (holds)?
What do I do if I have returned an item and my library account shows it is still checked out to me on my account?


Glendale History Room
What is the Glendale History Room and how do I access it?


Library Card Information
What can I use my library card for?
How do I add/change my Email address?
How do I set up my PIN/password if I don’t have one?
How do I reset/change my existing PIN number?
What if I can’t remember my PIN?


LINK+ & Interlibrary Loan (ILL)

LINK+

How is LINK+ different from Interlibrary Loan?
How do I request an item using the LINK+ catalog?
Where can I view or cancel my LINK+ holds?
Can I renew my LINK+ items?
How long will my LINK+ items be on hold for me?
How long does it take to receive my LINK+ item hold?
Is there a replacement fee for lost items?

Interlibrary Loan (ILL)

What is Interlibrary Loan (ILL)?
How long does it take to receive items using ILL?
Is there a fee?
How do I place a request for ILL?


Digital Collection
How can I access eBooks or eAudiobooks?
How can I access eMagazines and eNewspapers?
How can I stream or download music?
How can I watch movies, documentaries, or TV shows?
Why am I not able to access my OverDrive/Libby account?


eLearning
How can I access online learning activities for children ages 2 – 8?
Where can I receive help on my homework?
How can I access databases that will help me with writing a report for school?
How can I improve my English skills or learn another language?


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