City of Glendale, CA
Home MenuUtility Scams
Utility scam and fraud calls and visits can be convincing. Don’t fall victim to these types of scams. Know GWP’s procedures. If you have a suspicion always call GWP 855-550-4497.
Your safety and security is our priority.
Receiving Fraud Calls for Unpaid bills and Threatening to Turn off Your Power and Water:
Utility scams and fraud calls can be very convincing. Protect yourself by knowing GWP’s procedures and always verifying suspicious calls or visits by calling 855-550-4497. Your safety and security are our priority.
GWP impersonators may use “spoofing” technology to make it appear as though calls are coming from GWP. Scammers often threaten immediate shutoff of water or power service unless payment is made right away, sometimes requesting prepaid cards or payment over the phone.
Please remember:
• GWP never asks for payment information over the phone or in person at your home or business.
• Always verify past due balances through your MYGWP account or by calling GWP directly at 855-550-4497.
• Do not share account or personal information with callers.
• Educate employees and family members about utility scams and shutoff threats.
If you suspect fraud, hang up and call GWP directly at 855-550-4497. Check the status of your account at anytime by clicking here. Payments for GWP bills can always be made using our MYGWP Portal here or through our prerecorded telephone IVR system by calling 855-550-4497.
Program Enrollment Solicitation:
Please be aware our contractors Synergy and Willdan are currently the only approved contractors authorized to perform services related to GWP's Home Energy & Water Upgrade Program and GWP's Business Energy Upgrade program.
Synergy is an approved vendor authorized by GWP to contact customers by phone and assist with setting up appointments related to program enrollment.
Aside from scheduled program-related services performed by these approved contractors, GWP does not conduct unsolicited visits to homes or businesses for program enrollment purposes. Any authorized visit will be coordinated in advance whenever possible.
Please be cautious of impersonators posing as GWP employees or contractors attempting to gain access to your home or business. All authorized contractors and GWP staff will carry proper photo identification.
If you are ever unsure about a visit, do not allow anyone into your home or business and call us at 855-550-4497 to verify their identity.
GWP Procedures
If someone claiming to be a GWP employee visits your home or business and you are unsure of their identity, ask them to wait outside while you call GWP at 855-550-4497 to verify. If contacted by phone, request a callback number and verify it independently.
Customers should never feel pressured to provide personal information, make immediate payments, or enroll in programs.
Please remember:
• All GWP employees carry photo identification and can provide GWP’s office number for verification.
• GWP employees may access private property for meter-related work and will arrive in marked GWP vehicles between 7:00 a.m. and 6:00 p.m.
• GWP never requests payment information over the phone or in person. Payments are only made through our website or automated IVR phone system.
• GWP employees will never visit your home or business to collect payments.
• Home visits are rare and only occur with prior notification.
• GWP employees never enter homes to test water quality. Water testing is scheduled in advance and conducted outdoors at a hose bib.
• GWP contractors will schedule appointments with business customers before visiting.
If you notice suspicious activity or believe someone is impersonating City personnel, contact the Glendale Police Department at 818-548-4911 immediately.