City of Glendale, CA
Home MenuEffective July 1, 2026, our in-office Customer Service Office and Cashier Payment Counter, located at 141 N. Glendale Ave., Level 2, will be closed every Friday. Customer Service representatives will continue to be available by phone from 8:30 a.m. to 4:30 p.m. Payments may be made online, through our automated phone system, by mail, at our office drop boxes, or through PayNearMe.
Customer Service counter hours:
Mondays - Thursdays: 8:30 AM - 5:00 PM
Fridays: Via telephone: (855) 550-4497 (8:30 AM - 4:30 PM) or email GWPCustomerService@GlendaleCA.gov
Engineering counter hours:
Monday - Thursday: 7:00 AM - 3:00 PM
Fridays: Via telephone: (855) 550-4497 (7:00 AM - 3:00 PM) or email GWPElectricEngineeringInfo@GlendaleCA.gov or WaterEngineeringInfo@GlendaleCA.gov
Programs & Services
Highlights
News
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City Council Approves Proposition 218 Notice for Proposed Water Rate Changes; Notices to Be Mailed to Customers in September
9/3/2026 3:24:00 PM
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High Temperatures Expected in Glendale - City Urges Energy Conservation and Opens Cooling Centers
8/21/2026 8:45:00 AM
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Heat Advisory Starting July 22: City of Glendale Urges Energy Conservation and Opens Cooling Center
7/22/2026 8:25:00 AM
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Excessive Heat Warning: City of Glendale Urges Energy Conservation and Opens Cooling Centers
7/13/2026 2:21:00 PM
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GWP’s Water Quality Report Now Available Online
7/2/2026 2:00:00 PM
GWP NEVER asks you for payment or threatens to disconnect your service over the phone or in person at your business or home. Additionally, GWP will never ask you to pay your bills by purchasing money packs or gift cards or advise you to make payments into virtual currency ATMs.
