Office/Commercial Buildings should ensure the safety of their occupants and building water system and devices by reviewing the CDC's Guidance for Reopening Buildings After Prolonged Shutdown or Reduced Operation. Click here to learn more.
City of Glendale offices are closed as a response to the COVID-19 Pandemic. This includes the GWP Customer Service counter and cashier area. Although our offices will remain closed for now, we are still your reliable and trusted community utility. Business will continue as usual and you can still call us at 855-550-4497 or email us at GWPCustomerService@Glendaleca.gov.
Bill Inquiry and Payment Information
We will not be disconnecting electric or water service to customers or charging late fees through December 31, 2020. We understand customers may face financial hardships as a result of the COVID-19 Pandemic and we are here to help. We can assist you with making payment arrangements and you can access our online the payment arrangements form by clicking here. We have also changed the guidelines to our Helping Hand program that offers low-income households $150 towards their bill or deposit. Click here for more information or to apply. As our offices are closed, we have many convenient, off-site payment methods which you can access here.
How To Contact GWP
To contact our Customer Service Department, please email us at GWPCustomerService@Glendaleca.gov. Include your name, service address, and reason for contacting us. If you do not have access to email, please call us at 855-550-4497 to leave a message and one of our representatives will call you back as soon as possible.
To reach our Engineering Services, please contact GWP Electrical Engineering at 818-548-3921 or GWPElectricEngineeringINFO@Glendaleca.gov, or GWP Water Engineering at 818-548-2062.
New SOLAR applications will continue to be accepted but will NOT be processed until we resume our regular counter hours. For information visit our Solar Solutions page here.
To Report an Electric Or Water Emergency:
Call 818-548-2011 at any time.
How to Receive Information from GWP
Follow us on Twitter (or see our Twitter feed on the right side of this page)
We will continue to monitor the COVID-19 situation so we can make ongoing assessments and consider ways to further support our community as needs unfold. Please know our electric and water crews are working through the community to ensure we continue to provide reliable electric and water services while maintaining a safe working environment.
Please be aware that if you receive a call threatening to have your power shut off if you do not pay immediately, DO NOT provide payment details by phone, and hang up. GWP will never call customers and demand payment by threatening to shut off your service. You can always check the status of your GWP account here.
Thank you for your continued support during this time. Please know the safety of our community is very important to us.
Glendale Water & Power will be presenting its 2019 Wildfire Mitigation Plan to the Glendale City Council and will be soliciting input from the public, other local and state agencies, and interested parties. The meeting will take place on Tuesday, December 10, 2019 at 6:00 pm in the City Council Chambers located inside City Hall (613 E Broadway).