Glendale Water & Power

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Please be aware that we will NEVER call you to demand a payment or threaten service disconnection. There has been an increase in scams and fraud calls recently and it's important for you to know our procedures so that you don't become a victim of scams. Learn more about scams here


Our GWP Cares Bill Relief Program provides a one-time bill credit of up to $150 to eligible residential and commercial electric customers who have been financially impacted by COVID-19. Click here to learn more and apply.


The Proposed Biogas Renewable Generation Project's Draft Environmental Impact Report (Draft EIR) is now available at GlendaleBiogasGeneration.com/#Draft-EIR.

HOW TO COMMENT: Please provide written comments to Erik Krause, Deputy Director of Community Development, City of Glendale, Community Development Department, 633 East Broadway, Room 103, Glendale, California 91026-4386; fax (818) 240-0392 or email ekrause@glendaleca.govComments must be received prior to the close of the 90-day public review period at 5:00 p.m. on September 30, 2020.


City of Glendale offices are closed as a response to the COVID-19 Pandemic. This includes the GWP Customer Service counter and cashier area. Although our offices will remain closed for now, we are still your reliable and trusted community utility. Business will continue as usual and you can still call us at 855-550-4497 or email us at GWPCustomerService@Glendaleca.gov.

Our Electrical and Water Engineering Counter is open by appointment only.

To schedule an appointment with Electrical Engineering, call 818-548-3921
To schedule an appointment with Water Engineering, call 818-548-2062

Bill Inquiry and Payment Information

We will not be disconnecting electric or water service to customers or charging late fees through December 31, 2020. We understand customers may face financial hardships as a result of the COVID-19 Pandemic and we are here to help. We can assist you with making payment arrangements and you can access our online the payment arrangements form by clicking here. We have also changed the guidelines to our Helping Hand program that offers low-income households $150 towards their bill or deposit. Click here for more information or to apply. As our offices are closed, we have many convenient, off-site payment methods which you can access here.

How To Contact GWP

To contact our Customer Service Department, please email us at GWPCustomerService@Glendaleca.gov. Include your name, service address, and reason for contacting us. If you do not have access to email, please call us at 855-550-4497 to leave a message and one of our representatives will call you back as soon as possible.

To reach our Engineering Services, please contact GWP Electrical Engineering at 818-548-3921 or GWPElectricEngineeringINFO@Glendaleca.gov, or GWP Water Engineering at 818-548-2062.

Photovoltaic/Solar Applications

New SOLAR applications will continue to be accepted but will NOT be processed until we resume our regular counter hours. For information visit our Solar Solutions page here.

To Report an Electric Or Water Emergency:

Call 818-548-2011 at any time.

How to Receive Information from GWP

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We will continue to monitor the COVID-19 situation so we can make ongoing assessments and consider ways to further support our community as needs unfold. Please know our electric and water crews are working through the community to ensure we continue to provide reliable electric and water services while maintaining a safe working environment.

For questions regarding COVID-19, please call the City of Glendale’s emergency hotline at 818-548-3301 or visit www.glendaleca.gov. For FAQs related to COVID-19, click here.  

Please be aware that if you receive a call threatening to have your power shut off if you do not pay immediately,  DO NOT provide payment details by phone, and hang up. GWP will never call customers and demand payment by threatening to shut off your service. You can always check the status of your GWP account here.

Thank you for your continued support during this time. Please know the safety of our community is very important to us.

 


Office/Commercial Buildings should ensure the safety of their occupants and building water system and devices by reviewing the CDC's Guidance for Reopening Buildings After Prolonged Shutdown or Reduced OperationClick here to learn more.


South Coast AQMD Replace Your Ride Program

As part of the South Coast Air Quality Management District's Replace Your Ride program, you may be eligible to receive up to $9,500 to purchase a newer and more fuel-efficient vehicle (including electric vehicles) at a reduced cost in exchange for retiring your older gas or diesel-burning vehicles. Applicants can also choose to scrap their older vehicle in exchange for a voucher that can be used for public transportation including Uber, Lyft, ridesharing and vanpooling.

Click here to learn more about this program.


 

2019 Wildfire Mitigation Plan - Click here to learn more

Glendale Water & Power will be presenting its 2019 Wildfire Mitigation Plan to the Glendale City Council and will be soliciting input from the public, other local and state agencies, and interested parties. The meeting will take place on Tuesday, December 10, 2019 at 6:00 pm in the City Council Chambers located inside City Hall (613 E Broadway).



Click here to learn more about PFAS in the News