Utility fraud calls and scams can be convincing. Anyone can be at risk of getting scammed, but by knowing our procedures you can help prevent fraud and stay safe from scammers that want to steal your information. Below are some safety procedures to keep in mind:
- We never ask for payments over the phone or at your home or business. Over the phone payments can only be made through our IVR system, never with a live person. If you receive a call asking to pay, hang up immediately.
- We never visit residential customers to solicit program enrollment.
- We never enter a home to check water quality. All water quality visits are scheduled with customers and the water is tested outdoors. No need to be present at the time of testing.
- All GWP employees carry photo identification and will display it when asked.
If you notice any suspicious activity near your residence or are contacted by someone collecting money or impersonating City personnel, please contact the Glendale Police Department at 818-548-4911 immediately. For more information on how to stay safe from scams click here.
Click here for more information on GWP's Request for Proposal (RFP) for Local and Regional Renewable, Low-Carbon, and Zero Carbon Energy and Capacity Resource Options to Serve the City of Glendale.
Proposed Grayson Repowering Project
Click here to learn more about the Proposed Grayson Repowering Project.
Receive a FREE Smart Thermostat and In-Home Display!
Enroll in Glendale Water & Power's In-Home Display and Thermostat Program to receive a Smart Thermostat and real-time energy and water display. Eligible customers will receive the CEIVA Homeview display, smart thermostat, and installation at no cost! Now you can control your thermostat and monitor your home's energy and water use from anywhere, and save money in the process. Click here to sign up
Download GWP's Mobile My Connect App!
GWP Mobile My Connect is an interactive app that helps customers better manage their energy and water use on their smartphone, tablet or computer. Download the app today to view and pay your bills, see near real-time water and electric usage, set budget goals, submit services requests, report outages, send messages to GWP, and access solar panel and electric vehicle information. The app is available through the App Store or Google Play. Click here for more information & to download the app. Watch the video below to learn more.