Glendale Water & Power

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City of Glendale offices are closed through the end of April as a response to COVID-19. This includes the GWP customer service counter and cashier area. See below for more information on how our services are affected during this time. 

Please note that GWP has temporarily suspended fees and utility shut-offs for non-payment through April 30th. 
 
To contact our Customer Service Department, please email us at GWPCustomerService@Glendaleca.gov. Include your name, service address, and reason for contacting us. If you do not have access to email, please call us at 855-550-4497 to leave a message and one of our representatives will call you back as soon as possible. 
 
Please be aware that we are responding to a high volume of customer calls and emails and your inquiry may take longer than normal to answer. We appreciate your patience and will do our best to get back to you within one business day.

Click here for Frequently Asked Questions about COVID-19

Watch the video below for an update on COVID-19 from Glendale Mayor Ara Najarian

Although our offices will remain closed for now, we are still your reliable and trusted community utility. Business will continue as usual, you can still call us at 855-550-4497 or email us at GWPCustomerService@Glendaleca.gov. As a reminder we will not be disconnecting electric or water services or charging late fees through April 2020 to our customers due to their inability to pay their utility bills during this trying time. We also encourage those customers to contact us to arrange alternate payment options to assist as well. Click here to request a payment arrangement online. During this time, we encourage all of our customers to utilize our many different payment services which allow you to pay your bill without coming to our offices. You can learn more about our payment options at bit.ly/gwpbill. Finally, To report any water or power emergencies, please call 818-548-2011.

We will continue to monitor the COVID-19 situation so we can make ongoing assessments and consider ways to further support our community as needs unfold.  For questions regarding COVID-19, please call the City of Glendale’s emergency hotline at 818-548-3301 or visit www.glendaleca.gov. Please be aware that if you receive a call threatening to have your power shut off, DO NOT provide payment details by phone, and hang up. GWP will never call customers and demand payment by threatening to shut off your service. Thank you for your continued support during this time. See below for more information on how services are affected during this time. 

Bill Payment Information

We will not be disconnecting electric or water service customers or charging late fees through April 2020. We understand customers may face financial hardships as a result of COVID-19, we are offering customers a payment plan as well. To arrange a payment plan please call 855-550-4497, or email GWPCustomerService@GlendaleCA.gov. Since in-person payments are not available, you may pay your GWP bill through one of our many convenient, off-site payment methods. Click here to learn more about GWP payments.

Water & Electrical Engineering Services 

For engineering inquiries, please contact GWP Electrical Engineering at 818-548-3921 or GWP Water Engineering at 818-548-2062. 

Photovoltaic/Solar Applications

New SOLAR applications will continue to be accepted but will NOT be processed until we resume our regular counter hours.

Water Department - Pipeline Management Project

You may have received an early notification from the Glendale Water & Power related to upcoming pipeline repair projects in your neighborhood.  These projects are scheduled to begin the heavy construction activities a few months from now and prior to performing any shutoffs, GWP staff will ensure the response to the COVID-19 is over, in order to maintain an uninterrupted water supply for sanitary purposes.

Site visits through GWP Programs

As a precautionary measure, we are suspending site visits to homes and businesses for the following programs through the end of March.

  • Smart Home Upgrade Program
  • Smart Business Energy Saving Upgrade Program
  • In-Home Display and Thermostat Program

The health and safety of the Glendale community is our top priority. Thank you for your understanding. 

 


 

Changes to GWP's Online Payments

Glendale Water & Power is in the process of transitioning to a new and improved Customer Service Portal with an upgraded online billing and payment service.

While this new system is under construction, we have a temporary safe and secure online billing and payment solution for our customers to continue paying their utility bills. This service is offered on your current online GWP account by our new partner Invoice Cloud, and will be in place until the new Customer Service Portal is implemented.

Note: You may need to disable your browser’s pop-up blocker in order to make a payment. 

The new Customer Service Portal will be in place in early 2020 and will offer our customers new features and additional payment options. We appreciate your patience while we make improvements, and apologize for the inconvenience.

If you have any questions regarding your account, please contact Customer Service at GWPCustomerService@Glendaleca.gov or 1-855-550-4497.


GWP Enters Into Agreement To Purchase Geothermal Energy

The Glendale City Council adopted a resolution on Tuesday, February 25 2020 to enter into a set of long-term Power Sales Agreements with the Southern California Public Power Authority (SCPPA) to purchase geothermal energy. The projects, Whitegrass No.1 Geothermal and Star Peak Geothermal, under the management of Open Mountain Energy, LLC located in Nevada, will commence on April 2020 and April 2021 respectively. The two projects combined will bring 15.5 MW of 100% renewable energy to Glendale and GWP customers, and will move Glendale significantly further towards meeting the State of California’s mandates of Senate Bill (SB) 100. 

Click here to learn more.


 

2019 Wildfire Mitigation Plan - Click here to learn more

Glendale Water & Power will be presenting its 2019 Wildfire Mitigation Plan to the Glendale City Council and will be soliciting input from the public, other local and state agencies, and interested parties. The meeting will take place on Tuesday, December 10, 2019 at 6:00 pm in the City Council Chambers located inside City Hall (613 E Broadway).


PFAS in the News

Glendale Water & Power has been helping to clean-up the groundwater in the San Fernando Basin for almost 20 years as part of an EPA Superfund clean-up project called the Glendale Operable Unit. As part of the clean-up process a series of wells extract groundwater then send it to the Glendale Water Treatment Plant for clean-up to stringent drinking water standards. Various regulating agencies routinely ask GWP for assistance in monitoring remaining and new contaminants in the basin. Recently, the State Water Resources Control Board, Division of Drinking Water, requested that GWP perform additional sampling for PFAS in the wells used in the clean-up project prior to treatment. The treatment plant uses multiple technologies to clean-up the groundwater. One of the technologies is Granular Activated Carbon, or GAC for short, and this treatment technology removes PFAS and other contaminants. At the discharge from treatment plant, which is the point of compliance for drinking water standards and where the water enters the water system, PFOA and PFOS have not been detected. The Glendale Water Treatment Plant continues to be an important and successful project for maintaining and protecting Glendale’s local water supply.

The chemicals that Glendale is assisting the state in monitoring are PFOA and PFOS and so far here is what we’ve found:

 

 

PFOA (ng/L)

1st Quarter Test

2nd Quarter Test

3rd Quarter Test

4th Quarter Test

Sample Location

5/8/2019

9/18/2019

12/5/2019

2/6/2020

GS-1

23

21

23

22

GS-2

4.2

4.0

4.2

4.1

GS-3

ND

ND

ND

ND

GS-4

ND

ND

ND

ND

GS-5

2.4

ND

ND

ND

Glendale Water Treatment Plant

ND

ND

ND

ND

Grandview Blend*

ND

ND

ND

ND

 

 

PFOS (ng/L)

1st Quarter Test

2nd Quarter Test

3rd Quarter Test

4th Quarter Test

Sample Location

5/8/2019

9/18/2019

12/5/2019

2/6/2020

GS-1

33

25

31

25

GS-2

3.9

3.5

3.4

3.4

GS-3

ND

ND

ND

ND

GS-4

ND

ND

ND

ND

GS-5

ND

ND

ND

ND

Glendale Water Treatment Plant

ND

ND

ND

ND

Grandview Blend*

ND

ND

ND

ND

 
Notes:

PFOA - Perfluorooctanoic acid (NL: 5.1 ppt)
PFOS - Perfluorooctanesulfonic acid (NL: 6.5 ppt)

* Compliance Point - Grandview Effluent where treatment plant water is blended and stored before being served as drinking water.

ng/L - (nanogram per liter which is equivalent to parts per trillion)
NL - Notification Level
ND - Not Detected

Click here to visit the EPA website and find out more about PFAS, and PFAS in the environment


Keep Mylar Balloons Away From Power Lines

GWP would like to remind you to hold on to mylar balloons and keep them from flying away. These balloons can get caught in power lines and cause significant damage to equipment as well as power outages for customers. Watch the video below to see what happens when mylar balloons fly into power lines.

Mylar Balloon Safety


GWP Water Refunds

In May 2019, the Glendale City Council authorized a settlement to resolve two lawsuits involving the City’s water rates adopted in 2014. In December 2018, the California Court of Appeal found that the City’s water rates complied with Proposition 218 on 3 of the 4 issues contested in the appeal, and the settlement agreement resolves this remaining issue, as well as another issue that was not appealed. Under the settlement, the City will provide credits on the water utility bills for existing Single Family Residential and Multi Family Residential water customers who used water in the highest tiers (Tier 4 for Single Family and Tier 2 for Multi Family) from October 20, 2016 – June 30, 2018. The amount of the credit will be $0.52/Hundred Cubic Feet (HCF) for Single Family customers who used water in Tier 4 and $0.05/HCF for Multi Family customers who used water in Tier 2 for the stated period. For those who used water in these highest tiers during the stated period, but are no longer GWP customers, the City will make refunds available.

Existing GWP water customers who qualify for the credits do not need to do anything to receive the credit on their utility bill. Credits will be applied to utility bills beginning on August 1, 2019. Former customers who no longer have an active GWP water account but used water in the highest tiers during the stated period as described above may receive a refund for the amount of the credit.

If you are not an existing GWP water customer and believe you may be eligible to receive a refund, click here to access the online Request For Refund form.


Purchase Discounted Energy and Water Efficient Products through GWP's Online Marketplace 

Check out Glendale Water & Power’s Marketplace which offers online shopping for energy and water efficient products at discounted prices! Browse through and purchase a variety of different lighting fixtures, smart thermostats, water fixtures, and more that will help you save money and use water and energy wisely. Receive $100 off Smart Thermostats, including the Nest thermostat and for a limited time FREE SHIPPING on all orders. All of the efficiency products include a GWP instant rebate.

Click here to start shopping on GWP's Marketplace.


Download GWP's Mobile My Connect App!

GWP Mobile My Connect is an interactive app that helps customers better manage their energy and water use on their smartphone, tablet or computer. Download the app today to view and pay your bills, see near real-time water and electric usage, set budget goals, submit services requests, report outages, send messages to GWP, and access solar panel and electric vehicle information. The app is available through the App Store or Google Play. Click here for more information & to download GWP's Mobile My Connect app. Watch the video below to learn more.

GWP Mobile My Connect App