Our Motto, Mission, Values & Vision

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Our Motto

Courtesy & Service
Our Mission
The mission of the Glendale Fire Department is to protect life and property by providing the highest level of service to the community.
Our Values
  • Excellence in Service – In Everything We Do
  • Integrity – Maintain the Community’s Trust: Citizens First
  • Approachability – Our Door Is Always Open
  • Respectful – To Those We Serve and Each Other
  • Communication – Actively Listening and Sharing: Who We Are and What We Do
  • Professionalism – Maintaining the Highest Standard While Seeking Improvement
Our Vision
  • That we are widely recognized as a department which demonstrates excellence in the delivery of its services.
  • That we honor our community’s trust by demonstrating our commitment to duty.
  • That we strive to continually improve services and programs to the community, ensuring they are made available and are clearly understood by our stakeholders.
  • That we proactively identify and analyze our community’s risks, thereby maintaining an efficient response model.
  • That we build strong relationships and consistent collaboration with our regional partners and support agencies.
  • That our internal culture reflects a diverse, respectful and professional atmosphere, nurtured by cooperative and evolving internal communication processes.
  • That comprehensive training, employee development and succession planning will ensure the future success of our fire department.
  • That we effectively manage our resources and utilize technology to continually improve our programs.
  • That our leadership and workforce will hold one another accountable for honoring our mission and values, while continuously striving to reach our goals.
  • That the Glendale Fire Department will consistently exceed the expectations of our community.
Goals
  • Goal 1: Develop and implement Standard Operating Guidelines for all hazards and risks within Glendale.
  • Goal 2: Develop an operationally efficient Pre-Incident Planning Program.
  • Goal 3: Develop a recruitment, career development and succession planning strategy.
  • Goal 4: Develop a Workload Analysis for every classification and program for the purpose of prioritizing work load distribution.
  • Goal 5: Develop an operating guideline for communication and operational standards for successful automatic and mutual aid responses.
  • Goal 6: Establish a physical resource plan to provide for scheduled maintenance and replacement of facilities and apparatus.
  • Goal 7: Define the mission and evaluate the effectiveness of our current community education program, and identify areas for improvement.
  • Goal 8: Develop a periodic process to evaluate and improve the efficiencies of the fire department data management and file sharing systems.