FAQ

Frequently Asked Questions for Businesses

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Business Frequently Asked Questions

I can’t afford to pay rent for my small business. Can the City help me? The City does not offer commercial rent subsidies. However, the City of Glendale took action on March 18, 2020, that prohibits landlords from evicting tenants during this local emergency period if the tenant is able to show an inability to pay rent due to the circumstances related to the COVID-19 pandemic.  This action applies to both residential and commercial tenants. Read ordinance here.

I cannot pay my employees. What relief is available? California Employment Department (EDD)  is offering Unemployment Insurance benefit payments, Paid Family Leave Claims, Disability Insurance Claims, and a Work Sharing Program. If your hours have been reduced or you cannot go to work because of school closures and you have to take care of kids, you can still file for a claim and based on the case they will see if you qualify. *Please refer to the City of Glendale’s Emergency Business Resource page for a variety of links that will lead to financial assistance.

My business has been significantly impacted by COVID-19. What financial assistance is available? The City of Glendale is not currently offering any financial assistance at this time, but there are many resources on the LA County, State, and Federal websites. The U.S Small Business Administration (SBA) is offering a Disaster Assistance Loan, which provides up to $2 million in assistance to a business.  Small businesses impacted by this pandemic are strongly encouraged to apply. California's Small Business Finance Center website contains information on where and how small businesses can access financial products including loan guarantees and direct loans. California also maintains two credit enhancement programs to help small businesses obtain loans from traditional and nontraditional lenders, including the Small Business Loan Guarantee Program and a Small Business Loss Reserve Program.

Employers experiencing a slowdown in their businesses or services as a result of the coronavirus impact on the economy may apply for the UI Work Sharing Program. This program allows employers to retrain their employees by reducing their hours and wages that can be partially offset with UI benefits, as an alternative to layoffs. Learn more about the UI Work Sharing Program here.

If you are going out of business, please contact the Verdugo Jobs Center at (818) 937-8000 for help securing possible state assistance for impacted employees.

*Please refer to the City of Glendale’s Emergency Business Resource page for a variety of links that will lead to financial assistance.

I own a salon. Can I still be open? As March 19, 2020, salons, spas and any beauty related establishments are mandated to close.

Will the City temporarily suspend parking enforcement? As part of the emergency response to the novel coronavirus (COVID-19), the City of Glendale has suspended parking enforcement of street sweeping restrictions in residential areas through the emergency period. However, parking in red zones, fire lanes, and blocking driveways is prohibited, and may result in your cars being towed. Be courteous and use common sense.

I lost my job. What resources are available from the City? If your employer reduces your hours or shuts down operations due to COVID-19, you are encouraged to file a UI claim. UI provides partial wage replacement benefit payments to workers who lose their job or have their hours reduced. Please refer to the following resources for information on UI benefits:

For technical assistance with applying for UI, call the Employment Development Department (EDD) at 1-800-300-5616 between 8:00 AM and 12:00 PM Monday through Friday. You may also file a UI claim online.  The fastest method to apply is online.

If you cannot work because of school closures and you have to take care of children, you may be eligible for unemployment benefits. File a UI claim, and EDD representatives will determine if you are eligible.

Resources are available at the Verdugo Job Center, which includes the California Employment Department (EDD). The EDD is offering Unemployment Insurance benefit payments, Paid Family Leave Claims, Disability Insurance Claims, and a Work Sharing Program. If your hours have been reduced or you cannot go to work because of school closures and you have to take care of kids, you can still file for a claim and based on the case they will see if you qualify.  The EDD is responsible for administering this information. For immediate questions regarding unemployment, contract the Verdugo Job Center at (818) 409-0476.

What unemployment benefits are available to me?

EDD is offering Paid Family Leave Claims and Disability Insurance Claims. If you have a family member who becomes sick while you are out of work, you can apply for a Paid Family Leave claim. PFL provides up to six weeks of benefit payments to eligible workers who have a full or partial loss of wages because they need time off work to care for a seriously ill family member. File a PFL claim.

If you’re unable to work due to having or being exposed to COVID-19 and if you have the necessary supporting medical documentation, you are encouraged to file a Disability Insurance (DI) claim. DI provides short-term benefit payments to eligible workers who have a full or partial loss of wages due to a non-work-related illness, injury, or pregnancy. File a DI claim. Learn more about EDD’s support services.  

Contact the Verdugo Jobs Center at (818) 937-8000 for additional assistance.

I see a restaurant/bar allowing people to eat inside, or a business that is not practicing safe social-distancing practices. Whom should I inform? Please call the City of Glendale’s Information Center at (818) 548-3301 to inform the City of any violation of this ordinance. 

Is the City offering support for utility payments? Glendale Water and Power is offering payment extensions, and will not disconnect service at least until the end of April for people who are not able to pay. Late fees will also be waived until the end of April. *For detailed information, please visit Glendale Water & Power’s webpage. For questions to other service providers, please contact that service provider directly.

Do you have a common question that is not listed above? Please email at ChooseGlendale@GlendaleCA.GOV.