National Public Safety Telecommunicators Week April 14-20, 2019
Tahnee Lightfoot, Media Contact
Glendale, CA: The second week of April is designated National Public Safety Telecommunicators Week. This week, the Glendale Police Department recognizes our police communications operators for the dedication and service they provide to the City of Glendale.
In 2018, the Communications Bureau managed 221,892 incoming calls. Of this number, 57,259 were 9-1-1 emergency calls. The state standard is 95% of all 9-1-1 calls should be answered within 15 seconds. Glendale Police Communications Operators answered 99.85% of 9-1-1 calls in fewer than 15 seconds.
Because each incoming call is unique and can vary from a request for general information to a report of a life threatening incident, the police communications operator must ask specific questions to accurately prioritize the call. The faster this critical information is obtained determines how quickly the first responder can provide the services needed. The police communications officer’s most important focus is citizen and officer safety.
“Our Police Communications Operators are the backbone of our emergency response system and the first point of contact for our community when reporting an emergency or requesting assistance. They quickly obtain critical information under difficult circumstances and dispatch police officers and public safety personnel to where their services are needed. They are true professionals and provide exceptional customer service day in and day out. We are indeed fortunate to have such dedicated men and women serving our community.” - Glendale Police Chief Carl Povilaitis.
The modern 911 technology not only instantly provides the location, address and phone number from where the call was made, but also allows cellular phone callers to be located using latitude and longitude coordinates. However, the dispatcher is still the critical link between the individual in need and responding officers. Being a member of the Communications Bureau is extremely rewarding, as each team member exhibits pride, dedication and integrity, as well as the highest quality of customer service to the Glendale community.
The Glendale Police Department extends its appreciation to our police communications operators and other public safety personnel for the heroic work they do under very stressful circumstances.
For information about becoming a Police Communications Operator, visit www.joinGPD.com.
Glendale, known as the “Jewel City,” is one of the largest cities in Los Angeles County. With a population of over 200,000, Glendale is a thriving cosmopolitan city that is rich in history, culturally diverse, and offers limitless opportunities. It is the home to a vibrant business community, with major companies in healthcare, entertainment, manufacturing, retail, and banking.