El Niño Storm Information and Preparedness
The cities of Burbank, Glendale and Pasadena have launched important safety and emergency preparedness information to help the public prepare for an El Niño event. www.ElNinoReady.ORG and @VerdugoAlert.
ElNinoReady.ORG has a series of plans and safety precautions residents can take to prepare for wetter-than-average weather conditions. Residents will be able to sign up for additional emergency alerts. The site includes sandbag use and availability for each city, flood preparation and recovery, rainy weather safety tips, and animal preparedness.
@VerdugoAlert is being launched to work in concert with the social media platforms, @BurbankCA, @MyGlendale and @PasadenaGov. In an emergency, regardless of whether you have signed up for emergency alerts, information will also be shared as it becomes available through these social media platforms.
During times of heavy rainstorms, thunderstorms and strong winds power outages can occur. To report power or water emergencies call (818) 548-2011 at any time. If you see a downed power line, do not get close, call 911 immediately. Follow @COGwaterpower, @MyGlendale and @Verdugoalert for news and information.
To report a broken street light click here. To report trees in power lines click here.
Glendale is in Phase III of Mandatory Water Conservation
California is in its 4th year of exceptional drought. Glendale is now in Phase III of its Mandatory Water Conservation Ordinance. Customers can only water landscapes on Tuesdays and Saturdays for no more than 10 minutes at each watering station.
We appreciate all that our residents have done to conserve water, and we urge you to keep conserving.
- For tips and information on how you can save water click here .
- Tips to help you reprogram your irrigation controller
- To anonymously report water waste call GWP’s water waster hotline at (818) 550-4426 or submit an online form.
- For information regarding the Drought Charge, click here.
- For information about water citations and appeals click here.
Utility Fraud Calls Are Still Very Common
Utility fraud calls and visits can be convincing. Don’t fall victim to these types of scams. Know GWP’s procedures. If you have a suspicion always call GWP to verify (818) 548-3300. Your safety and security is our priority. Click here for more information on how to educate family and employees to not be pressured to pay even with threats that water and power services will be shut off.
Quality Assurance Program
Glendale Water & Power field crews will be checking electric and water meters as part of our quality assurance program. Crews will be wearing GWP uniforms, with quality control vests, they will be carrying easily identifiable and proper GWP identification and driving GWP trucks.
Download GWP's First Mobile App!
The free mobile app, called GWP – Mobile My Connect is an interactive app to help customers better manage their energy and water use on their SmartPhone, tablet or computer. Download the app today to view and pay your bills, see near real time water and electric usage, set budget goals, submit services requests, report outages and send messages to GWP and access solar panel and electric vehicle information. Thr app is available through the Google Play and the Apple Store. For more information, to download and see the user guide click here. To learn more about GWP's New Mobile App called Mobile My Connect. Watch our video below.