Grievance Procedure

This Grievance Procedure modifies an existing grievance policy adopted by the City of Glendale on or about July 27, 1993, which was designed to make the City's services and programs accessible to all people in the effort to comply with the City's responsibilities under the Americans with Disabilities Act of 1990 ("ADA").

The purpose of this Grievance Procedure is to provide an avenue for any member of the public to make a particular accessibility problem or concern known to the City and to facilitate the prompt and equitable resolution of complaints alleging any action that would be prohibited by the ADA. It may be used by any member of the public who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City. The City's Personnel Grievance Policy governs employment-related complaints of disability discrimination.

The complaint shall be in writing and contain information about the alleged discrimination such as the name, address, phone number of the complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request. The complaint should be submitted by the grievant or his or her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

ADA Coordinator
Mike Wiederkehr
City of Glendale
548 W. Chevy Chase Drive, Glendale, CA 91204
Tel. 818-550-3435
Fax 818-507-6128

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, ADA Coordinator or her designee will respond in writing, and where appropriate, in format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City and offer options for substantive resolution of the complaint.

If the response by ADA Coordinator or her designee does not satisfactorily resolve the issue, the complainant or his or her designee may appeal the decision of the ADA Coordinator in writing to the ADA Committee within 15 calendar days after receipt of the response. Within 15 calendar days after receipt of the appeal, the ADA Committee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days of the meeting, the ADA Committee will respond in writing, and where appropriate, in format accessible to the complainant, such as large print, Braille, or audio tape.

All written complaints received by ADA Coordinator or her designee, appeals to the ADA Committee, and responses from both, will be retained by the City for at least three years.


* The ADA Committee is composed of representatives from the following departments: the Public Works Department, the Community Development Department, the Community Services & Parks Department, the Information Services Department, the Human Resources Department, Glendale Water & Power Department, the City Clerk's Office and the City Manager's Office.